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Lightspeed Retail vs Rain POS Comparison

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Overview

Category Leaders

Lightspeed Retail is a complete point of sale (POS) & inventory management tool that simplifies time-consuming tasks like...

Category Leaders

Rain is a cloud-based point-of-sale system designed to help retailers save time and sell more by seamlessly integrating in-store...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

89

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.1

967

5

4

3

2

1

585

160

61

44

117

  • Value for money
  • Ease of use
  • Features
  • Customer support
80%
would recommend this app

4.2

132

5

4

3

2

1

76

29

12

3

12

  • Value for money
  • Ease of use
  • Features
  • Customer support
86%
would recommend this app

Pros

When I have spoken to a tech they have been excellent in understanding my question and providing a solution. At times working outside the box to create the best result with the conditions present.
Overall we are happy with performance and support from LightSpeed. It's reliable and with the small amount of problems we have we are pleased.
We love how easy this was to set up. It does not require buying $20,000 worth of equipment like our first POS system did back in 2008.

Pros

Their support has continued long after the initial onboarding and I feel very confident in their ability to help us whenever we hit a roadblock and need help.
In the beginning support was good and they really seem to care about helping your business grow. Now they want to add stuff that I don't need and keep raising the price.
First line support staff is very helpful and relatively easy to reach. Sales staff makes lots of lofty promises that are slow to be fulfilled.

Cons

For example, today is a Friday and there have been 2 MAJOR OUTAGES in one day. Ultimately, this results in a terrible customer experience and literally costs thousands of dollars over time.
This POS system is terrible for retail shops doing anything more than a standard sale. It's unintuitive, confusing, easy to make errors and very frustrating.
Limited options for payment processing, having to go with a non integrated payment was frustrating, and we were also limited with payment processing options for our eCommerce site.

Cons

Website build out is horribly confusing and NOTHING follows traditional HTML processes. This was the same problem with Lightspeed's eCom platform - hard to work with and no sense of workflow.
Unable to add shipping charges to individual items that are bulky.
At times the system has quirks that are an annoyance to the user and is a low priority fix for developers.
  • Vendor responds to reviews
  • Last review4 days ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features109
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Barcode Printing
  • Barcode Recognition
  • Barcode/Ticket Scanning
  • Barcoding/RFID
  • Billing & Invoicing
  • CRM
  • Cash Management
  • Cataloging/Categorization
  • Channel Management
  • Check-in/Check-out
  • Clock In/Out
  • Consignment Management
  • Consignments
  • Content Management
  • Cost Tracking
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customization
  • Data Import/Export
  • Data Security
  • Data Synchronization
  • Discount Management
  • Electronic Payments
  • Electronic Signature
  • Email Marketing
  • Employee Management
  • For Bakeries
  • For Jewelry Stores
  • For Liquor Stores
  • For Retail
  • For Small Businesses
  • For iPad Devices
  • Forecasting
  • Gift Card Management
  • Inventory Auditing
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Inventory Replenishment
  • Inventory Tracking
  • Invoice Management
  • Item Management
  • Kitting
  • Label Printing
  • Layaway Management
  • Loyalty Program
  • Mail Order
  • Manufacturing Inventory Management
  • Marketing Automation
  • Merchandise Management
  • Mobile Access
  • Mobile Commerce
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-Location
  • Multi-Store
  • Order Entry
  • Order Management
  • Order Processing
  • Order Tracking
  • Ordering Automation
  • POS Integration
  • Payment Options
  • Payment Processing
  • Point of Sale (POS)
  • Price/Margin Management
  • Pricing Management
  • Product Catalog
  • Product Configurator
  • Product Identification
  • Product Management
  • Promotions Management
  • Purchase Order Management
  • Purchasing & Receiving
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Reporting
  • Real-Time Updates
  • Receipt Management
  • Remote Access/Control
  • Reorder Management
  • Repair Tracking
  • Reporting & Statistics
  • Reporting/Analytics
  • Retail Inventory Management
  • Retail Management
  • Retail POS
  • Returns Management
  • Returns Tracking
  • Reviews Management
  • SEO Management
  • SKU/UPC Codes
  • SSL Security
  • Sales History
  • Sales Management
  • Sales Orders
  • Sales Reports
  • Sales Tax Management
  • Search/Filter
  • Serial Number Tracking
  • Shipping Management
  • Shopping Cart
  • Social Media Integration
  • Status Tracking
  • Stock Management
  • Supplier Management
  • Tagging
  • Templates
  • Third-Party Integrations
  • Touch Screen
  • Transaction History
  • User Management
  • Vendor Management
  • Website Management
  • eCommerce Management
  • Total features86
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Barcode Printing
  • Barcode Recognition
  • Barcode/Ticket Scanning
  • Barcoding/RFID
  • Billing & Invoicing
  • CRM
  • Cash Management
  • Cataloging/Categorization
  • Channel Management
  • Check-in/Check-out
  • Clock In/Out
  • Consignment Management
  • Consignments
  • Content Management
  • Cost Tracking
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customization
  • Data Import/Export
  • Data Security
  • Data Synchronization
  • Discount Management
  • Electronic Payments
  • Electronic Signature
  • Email Marketing
  • Employee Management
  • For Bakeries
  • For Jewelry Stores
  • For Liquor Stores
  • For Retail
  • For Small Businesses
  • For iPad Devices
  • Forecasting
  • Gift Card Management
  • Inventory Auditing
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Inventory Replenishment
  • Inventory Tracking
  • Invoice Management
  • Item Management
  • Kitting
  • Label Printing
  • Layaway Management
  • Loyalty Program
  • Mail Order
  • Manufacturing Inventory Management
  • Marketing Automation
  • Merchandise Management
  • Mobile Access
  • Mobile Commerce
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-Location
  • Multi-Store
  • Order Entry
  • Order Management
  • Order Processing
  • Order Tracking
  • Ordering Automation
  • POS Integration
  • Payment Options
  • Payment Processing
  • Point of Sale (POS)
  • Price/Margin Management
  • Pricing Management
  • Product Catalog
  • Product Configurator
  • Product Identification
  • Product Management
  • Promotions Management
  • Purchase Order Management
  • Purchasing & Receiving
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Reporting
  • Real-Time Updates
  • Receipt Management
  • Remote Access/Control
  • Reorder Management
  • Repair Tracking
  • Reporting & Statistics
  • Reporting/Analytics
  • Retail Inventory Management
  • Retail Management
  • Retail POS
  • Returns Management
  • Returns Tracking
  • Reviews Management
  • SEO Management
  • SKU/UPC Codes
  • SSL Security
  • Sales History
  • Sales Management
  • Sales Orders
  • Sales Reports
  • Sales Tax Management
  • Search/Filter
  • Serial Number Tracking
  • Shipping Management
  • Shopping Cart
  • Social Media Integration
  • Status Tracking
  • Stock Management
  • Supplier Management
  • Tagging
  • Templates
  • Third-Party Integrations
  • Touch Screen
  • Transaction History
  • User Management
  • Vendor Management
  • Website Management
  • eCommerce Management

Integrations

  • Total integrations104
  • Adobe Commerce
  • DoorDash
  • Google Analytics 360
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Meta for Business
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Shopify
  • Stripe
  • Twilio
  • Wix
  • WooCommerce
  • WordPress
  • Worldpay
  • Xero
  • Zapier
  • authorize.net
  • Total integrations4
  • Adobe Commerce
  • DoorDash
  • Google Analytics 360
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Meta for Business
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Shopify
  • Stripe
  • Twilio
  • Wix
  • WooCommerce
  • WordPress
  • Worldpay
  • Xero
  • Zapier
  • authorize.net

User reviews that mention these apps

jh
AvatarImg

jonas h.

Apparel & Fashion,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Lightspeed Retail logo

Lightspeed Retail

recommended. good product.

Reviewed 8 years ago
Pros

nice clean pos (ipad). clear navigation and integration with most of the elements of the pos

Cons

still developing integration with payment processor in Canada...

RR
AvatarImg

Robert R.

Retail, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Lightspeed Retail logo

Lightspeed Retail

LEGACY SUPPLEMENTS & NUTRITION REVIEW

Reviewed 3 years ago

AMAZING CUSTOMER SUPPORT

Pros

INVENTORY CONTROL & POS SYSTEM IS EASY TO MASTER

Cons

POS LOSES INTERNET CONNECTION IN MORNING

TA
AvatarImg

T-Ann C.

Retail, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Lightspeed Retail logo

Lightspeed Retail

Lightspeed is worth checking into

Reviewed 7 years ago

The more I get into it the more I like it. It is multifaceted without being over complicated. For the most part, it is very intuitive and I can usually go to the help area and find instructions or a video to answer my questions. If you are looking for a user-friendly POS make sure to include Lightspeed in your research.

Pros

Intuitive program. Versatile without being complex. Good inventory management system.

Cons

You can have up to 5 users but only one POS at a time can be operated unless you pay $ more for an additional POS license.

CV
AvatarImg

Cenna V.

Sporting Goods, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Lightspeed Retail logo

Lightspeed Retail

Ease of use and integration

Reviewed 4 years ago

I love it! The days of using DacEasy POS have been gone and I'm extremely satisfied with the functionality of LightSpeed POS.

Pros

Easy navigation and integrating inventory functions with select vendors.

Cons

Not much not to like about this software!

GJ
AvatarImg

Gregory J.

Retail, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Lightspeed Retail logo

Lightspeed Retail

Lightspeed works.... and it works well!

Reviewed 5 years ago
Pros

We've been using Lightspeed at our bicycle shop for a little over 7 years. It's ease of use and the myriad features specific to our business needs make everything from scheduling repair service, inventory control and sales easy and seamless. Thanks!

Cons

We don't have any complaints; The POS works great!

AR
AvatarImg

Verified reviewer

Retail, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

Share this review:

Lightspeed Retail logo

Lightspeed Retail

Aging Cloud Based POS

Reviewed 5 years ago

It is our transaction POS system.

Pros

We like that Lightspeed is cloud based. We also like that it integrates with lots of other applications (scheduling, ecomm, etc). Also Lightspeed is awesome at inventory management.

Cons

Reporting. Lightspeed Reporting is incomplete and very buggy. Yet it is over 4 years old. As a company they are expending very little resources on making reporting work better. Their answer is to try to sell you Lightspeed Analytics. An OEM version of Looker. Yet Lightspeed Analytics appears to have not been updated in over a year. It is also incomplete and buggy. Lightspeed management team, you would never accept that quality from your CRM vendor (Salesforce?). So why do you expect your customers to put up with incomplete and buggy reporting?

PA
AvatarImg

Peter A.

Luxury Goods & Jewelry, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Lightspeed Retail logo

Lightspeed Retail

Lightspeed Retail Software and Support

Reviewed 6 years ago

Would strongly recommend this POS brand.

Pros

Great service, great product. We switched over to this as our POS system and we are very happy with the change.

Cons

Would like the ability to manipulate reports more. However, still great options in terms of different reporting and metrics.

BC
AvatarImg

Bud C.

Retail, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Lightspeed Retail logo

Lightspeed Retail

Big Holes in the eCom product.

Reviewed 3 years ago

Support varies from 5 minutes to 5 hours, rarely on the 5-minute side. Don't expect instant assistance when you have a customer standing in front of you and tech support is required for a POS problem - not going to happen. Be aware that their sales staff will promise anything, but they are scarce when you have a real problem. I was promised an online solution for my gallery, it wasn't delivered....

Pros

Cloud access. POS scanning. 24/7 tech support.

Cons

The shipping module within eCom is causing my online business to fail. This is an art gallery. We have one of everything. The shipping module expects meta data from your suppliers - non existent in my world. I need to assign a unique shipping amount to each item, and still have the flexibility to offer free shipping on small jewelry and free curbside or gallery pickup. Can't be done. The only...

AY
AvatarImg

Amanda Y.

Retail, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Lightspeed Retail logo

Lightspeed Retail

Nightmare customer service

Reviewed a year ago

Worst experience ever with any POS company.

Pros

I didn't get to use this product at all so I don't have any pros.

Cons

The agents have no idea what they're talking about. I asked my agent multiple times if this system would work for the loyalty program we have implemented in store and I was told yes every time. So I bought into the system, spend hundreds. They refused to refund me even though it was their fault I bought into a system that would not work for me. Then they told me not to worry about sending back the terminal, because it was a free part of their promotion and now they're trying to tell me I have to pay in full for the terminal. AVOID!

Vendor response

Hello Amanda, Thank you for your feedback, it is truly valued and we would be grateful to have the opportunity to address your needs and concerns. As we are unable to identify your account within our records, please feel free to contact our Customer Success Team should you wish to provide further feedback. You may reach us via email at engage@lightspeedhq.com. Thank you, Lightspeed Commerce

PB
AvatarImg

Paul B.

Retail, 1-10 employees

Used monthly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Lightspeed Retail logo

Lightspeed Retail

Great for connecting POS with our webstore

Reviewed 6 years ago
Pros

This has been very helpful with our POS activities

Cons

It took us a few days to get used to it

JA
AvatarImg

Jeffrey A.

Printing, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Lightspeed Retail logo

Lightspeed Retail

Lightspeed is the only way to go

Reviewed 3 years ago

I am delighted with it overall

Pros

iPad POS is quick and easy and full featured.

Cons

Label printer gets a bit wonky sometimes. Would like to maintain credit card numbers and emails.

JC
AvatarImg

Joseph C.

Retail, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Lightspeed Retail logo

Lightspeed Retail

Highly Recommend for Most Applications

Reviewed 2 years ago
Pros

Pos side is very user friendly! Everything is simple.

Cons

E-commerce is really lacking. It’s really hard to edit websites.

AvatarImg
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Casey L.

Marketing and Advertising, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Lightspeed Retail logo

Lightspeed Retail

Easy to Use All-In-One Tool

Reviewed 5 years ago
Pros

Manage inventory, sales, customers, products all under one roof. Customer service is usually spot on.

Cons

Their ecommerce platform can be confusing and how it works with POS.

JB
AvatarImg

John B.

Sports, 11-50 employees

Used other for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Lightspeed Retail logo

Lightspeed Retail

Warning to all, Lightspeed is a shady company!

Reviewed 5 years ago

The following day he called back and said it looks like the sales rep never specifically said "We integrate with Miva" so we can’t break the contract without charging a fee. I felt this is acceptable as I knew there were credit card transaction fees that should be covered and such. Once asked how much, he said he would call back. The following day, I called for status check and at that time I’m...

Pros

Intuitive POS system Employee Management System Inventory management Purchase orders

Cons

DO NOT TRUST LIGHTSPEED! I can NOT stress that enough! Buyer beware! After shopping around for a while, I found Lightspeed and really liked the look of their system. They look like a solid POS, they manage employees and PO's, they even have a solid inventory management system. The main and only concern I had was that it would not integrate with our eCommerce platform MIVA. The Lightspeed sales...

SJ
AvatarImg

Sean J.

Retail, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Lightspeed Retail logo

Lightspeed Retail

Not The Same Company It Once Was

Reviewed 4 days ago

We loved Lightspeed and advocated for them in the beginning. The disappointment in their customer service and the system breakages and downtime was devastating to our business. The customer service we received when their system was crashing was the worst customers service I have experienced in any industry. They denied system crashes or feature breakages, for days before acknowledging them. We tolerated alot from them because they used to be so good! But, it started to cost us a lot of lost sales, and when they couldn't process credit cards for days, that was the end...

Pros

Good foundation. Simple to use POS with valuable connected integrations.

Cons

Customer service used to be outstanding. In a few short years, it provided some of the worst customers service I have experience in any industry. I can confidently saw even our basic employees/user understood the system better than ANY of the customer service reps from Lightspeed.

SH
AvatarImg

Susan H.

Retail, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Lightspeed Retail logo

Lightspeed Retail

BEWARE of TRANSITIONING to LIGHTSPEED from SHOPKEEP!!!!!

Reviewed 2 years ago

I am extremely upset that Lightspeed contacted me after they purchased Shopkeep to encourage me to move to Lightspeed and left me with a non-usable inventory system. The data transition has been an absolute nightmare rendering my point of sale system unable to produce accurate reports or even give a correct value of my inventory. Absolutely unacceptable that an inventory system cannot give you a correct inventory number.

Pros

The integration of their POS and e-commerce is awesome.

Cons

Transition of data from Shopkeep to Lightspeed (at Lightspeed’s suggestion) was an absolute HORROR.

Vendor response

Hi Susan, We would like to apologize for your recent experience with Lightspeed. We see that you are currently working with a member of our Customer Success Team who are best suited to get you the assistance you need. We value our customers' feedback, and would be grateful to have the opportunity to address your needs and concerns. Thank you, Lightspeed Commerce

KT
AvatarImg

Keegan T.

Restaurants, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Lightspeed Retail logo

Lightspeed Retail

POS for small restaurant cafe

Reviewed 3 years ago
Pros

It is easy to modify the menu on the fly from your smart phone. Reports are top notch and easy to understand. User management is easy and efficient.

Cons

There are no major cons for this POS as we use it.

JV
AvatarImg

Jan V.

Hospitality, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Lightspeed Retail logo

Lightspeed Retail

Easy to use and navigate

Reviewed 2 years ago

Very user friendly. All my servers have no issues using this platform.

Pros

The flexibility when building the actual floor plans, menu items and flow logistics.

Cons

POS & PMS communication interface during the initial install. Once resolved, all good.

BH
AvatarImg

Brandy H.

Apparel & Fashion, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Lightspeed Retail logo

Lightspeed Retail

Horrible Horrible Horrible

Reviewed 10 months ago

Horrible! I had to set it up on my own because I paid for the top option so that I would have the help with transitioning. I was given an appointment 2 weeks after I was to start using it and I would be charged again for a full month and still not be able to use the system. I didn't like that it was web based if I didn't have an iPad and I was told that using my computer was just as easy, which...

Pros

Nothing. Absolutely nothing!!!!! Never used it

Cons

Wasn't POS based. Was web based and I apparently didn't understand that

MD
AvatarImg

Mathew D.

Retail,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Lightspeed Retail logo

Lightspeed Retail

Radianttech - LightSpeed Point of Sale Review

Reviewed 10 years ago
Pros

LightSpeed POS is wonderful ecommerce software that connects your retail and website easily to manage inventory, customers info, orders, shipping info, sales reports etc. LightSpeed for iPhone made everything handy. Even today I heard that it introduced POS for restaurants, coffee shops and bars. How business friendly POS Software it is. I appreciate it.

Cons

It fetches data between systems more easily. The LightSpeed-QuickBooks Integration is what i like most. It helped in business accounting automation really very easy.

MK
AvatarImg

Marina K.

Building Materials, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Lightspeed Retail logo

Lightspeed Retail

Not Able to Customize Anything

Reviewed 2 years ago

We are a small retail store with three locations that does mostly local sales and some online sales. We manufacture some of our own products as well as re-sell other products. We also do a lot of large custom orders. We explained in detail to our sales person what kind of business we were and what our needs were for the system, including the type of work orders/invoices we needed to be able to format...

Pros

- The retail POS side works fine - e-Commerce side works fine

Cons

- Very complicated to customize any forms or reports for your business or not able to customize at all - Lack of customer support - Sales person overpromised on what system was capable of regarding our small business needs that were explained beforehand

Vendor response

Hi Marina, Thank you for your feedback. We are sorry to hear that you were less than satisfied with your recent experience with Lightspeed. It is our utmost priority to provide a product and service that allows our customers to focus on running their businesses with ease. Someone will be reaching out to you once more to discuss your request further and next steps. Thank you for your understanding. Thank you, Lightspeed Commerce

KF
AvatarImg

Kara F.

Apparel & Fashion, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Lightspeed Retail logo

Lightspeed Retail

Vuori Lightspeed Review

Reviewed 8 years ago

Lightspeed is my first POS system I have used while working retail and I love it. I was able to catch on very fast and it has been so easy to use. It made my transition from a food service POS to a clothing retail POS easy and stress-free.

Pros

No pros were added to this review

Cons

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MP
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Marie P.

Restaurants, 1-10 employees

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Lightspeed Retail

new user

Reviewed 3 years ago
Pros

I really like the fact the POS is base on Ipad and the back office is live on internet from any computer, Really friendly user POS and easy to use the back office.

Cons

It took a lot of time o set up the back office but they give us online training to help us out

AM
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Ara M.

Retail,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Lightspeed Retail

LightSpeed Rocks

Reviewed 10 years ago
Pros

Quality build, beautiful, easy-to-use intuitive interface. The system runs fast and is professionally programmed. There are super robust product setup options, customer loyalty and discount options, and more. You can browse items via product images, which is way cool! The reports are clear and concise. Customer support does exist, and they pickup the phone.

Cons

Nothing right now. This is the best POS solution for the Mac platform.

MH
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Mark H.

Retail, 1-10 employees

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Lightspeed Retail

Experienced user

Reviewed 5 years ago
Pros

Complete integration between inventory management and point of sale process

Cons

Looking for more modern POS platform - fingerprint signature capture would be a plus

DE
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DJ E.

Retail, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Rain POS

Vendor to Point of Sale

Reviewed 3 years ago

Overall I am really happy we chose to use Rain POS and build a website. It keeps track of my customer's history of purchases and makes returns simple.

Pros

I love that Checker Distribution & United Notions are integrated with Rain Retail. Also, Brewer and others. That made it so much easier for me to build a website around my retail business.

Cons

I have had issues with items and categories being duplicated.

EA
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Emad A.

Construction, 51-200 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Rain POS

Rain POS is more than POS, its Retail solution.

Reviewed 5 months ago

Rain POS is made for large and enterprise businesses.

Pros

Rain POS covers most retail functions in easy, friendly ways, and deep customize.

Cons

Rain POS provides a cloud version only which makes some concerns from weak internet areas and more risk in online.

Vendor response

Thank you Emad for your response!

PK
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Pheobe K.

Retail, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Rain POS

An Outstanding POS System

Reviewed 4 years ago

I am able to work proficiently with everything except learning how to take my inventory and have it imported to QuickBooks.

Pros

I am able to input inventory into the system in a timely manner.

Cons

I wish Rain Retail system would import my inventory over to QuickBooks. I have to input inventories in the system twice.

JM
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Joshua M.

Retail, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Rain POS

I love it!

Reviewed 2 years ago
Pros

The features are great for the sew and vac retail world. The POS is user friendly and easy to teach

Cons

The website editor is limited(Rain controls a lot of it) and not as intuitive as some sites I have used in the past

TY
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Tawni Y.

Retail, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Rain POS

Rain Retail (Like Sew)

Reviewed a year ago

I found Rain to be overall a good package for a small retail operation. You don't have to have extensive computer experience, but with all software, the quality of its performance is proportional to the quality of the data (i.e. product information) you put in.

Pros

You are not required to purchase proprietary equipment to use this software. You can use all features anywhere you have an internet connection. You are not limited to the number of registers you can use. It manages our retail sales, website sales, and class enrollments. Inventory for retail and web is integrated.

Cons

They are in Utah, so sometimes they are not available for support when my shop is open. Reporting could be better, more flexible. Getting changes or additional features is a slow process.

MB
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Michael B.

Retail, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Rain POS

Does what I need and more.

Reviewed 4 years ago

Our experience has been excellent. We were up and running the day we opened the doors. This is our first and only experience with POS but I cannot imagine needing anything more. The cloud based system lets me access information from anywhere I have WiFi access. No fear of losing our system due to damage or theft of equipment. Overall I find it very affordable and could not imagine being without Rain POS now.

Pros

The support we received from the rain team in getting started with a POS system. None of my team had any experience with POS and they made the transition easy. We still don’t use all the features available but are adding them to our system gradually. The customer support system is fantastic. The reports available on the system save hundreds of man hours and help us see how our business is doing. The inventory system is a huge help.

Cons

Integration with some Consumer Finance companies would be valuable to retail users. A “Dummy” website that could be used for training new employees would be a big help.

Vendor response

Michael, Thank you for your feedback, this is very helpful for us. We appreciate you taking the time to let us know where we can improve so that we can continue to look into additional options.

SB
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Stacy B.

Retail, 51-200 employees

Used daily for 1-2 years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Rain POS

Don't do it!

Reviewed 2 years ago

Not ready for prime time. Too many unresolved issues. They have a bug reporting system with no follow up? RAIN is also incredibly lacking in support for multi-store operations. I could tell them what, and how to fix, many of the problems, but it seems they don't really want to know. I think they want to sit back and collect processing fees and don't really care about the actual efficiency or user experience of the product. I have 40 years of experience designing and supporting POS systems and databases and other retail software in actual retail environments. No system is perfect for every business, but flexibility and responsiveness is paramount. I asked them to call me me sometime if they'd like some tips from an actual retail professional. I doubt I will hear from them.

Pros

Cloud based. No software to support or maintain.

Cons

Lack of support and woeful capabilities for multi-store operations.

CS
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Claudia S.

Retail, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Rain POS

Love Rain POS

Reviewed 3 years ago

They have been fantastic. From set up until current use, they have always been available to help, and have great resources built into their software to help out with simpler things.

Pros

Rain POS has allowed us to integrate our eCommerce and in store retail in a way that no other company has been able to do. It has been so easy to learn how to use it, and it is very in depth. It is easy for me to change things on the website, and if there is something I can't do, their customer service team is always quick to help.

Cons

Some features need to be changed buy the software team, I can't change them myself.

AS
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Aurora S.

Retail, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Rain POS

Taking Full Advantage of Rain is a Big Job

Reviewed 8 months ago

I haven't taken advantage of online retail or marketing. I just don't have the time to set up and implement these features so overall the price has not been worth it for me. The website builder is so bad that I am looking for another alternative but the initial setup fee was so high it really does sting to switch to another provider (maybe that was the point).

Pros

Rain was sold to me and my music store as an all in one solution for POS, website, online sales, marketing, job orders, repairs, rentals, the whole nine. I love the POS and inventory part. The site is a little laggy to start and then everything works super fast. Most things in this realm are intuitive.

Cons

The onboarding cost was kind of high and I don't feel like I got that much out of it. The trainings were unnecessary and could have easily been done with a video. I really, really, really hate the website builder. They set up my website as close as they could match to my previous one from Wix and they did a pretty good job (although I discovered some mistakes that were pretty bad, such as the wrong phone number for my store, they were easily fixed by me) but I am frightened of doing anything to it beyond changing the text. I would say their web builder UI/UX is straight out of the 90s but that even the 90s had the concept of draft and publish. EVERYTHING you do on the website builder is IMMEDIATELY live and there is no way to revert to an early version without contacting them.

Vendor response

Thank you Aurora for your feedback! We are reviewing your response as it we are striving to always improve. Thank you!

VP
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Vince P.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Rain POS

Best Cloud Based POS System