App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. Learn more

Lightspeed Retail vs Thrive by Shopventory Comparison

Add to Compare

Compare similar apps

Square Point of Sale logo

Square Point of Sale

4.7

Square for Retail logo

Square for Retail

4.7

Clover logo

Clover

3.9

Revel Systems logo

Revel Systems

3.7

SKU IQ logo

SKU IQ

4.8

ZapInventory logo

ZapInventory

4.6

Good recommendations?

Overview

Category Leaders

Lightspeed Retail is a complete point of sale (POS) & inventory management tool that simplifies time-consuming tasks like...

Category Leaders

Shopventory is a cloud-based inventory management solution which integrates with a range of sales systems. The platform offers...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

109

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

99

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.1

967

5

4

3

2

1

585

160

61

44

117

  • Value for money
  • Ease of use
  • Features
  • Customer support
80%
would recommend this app

4.8

91

5

4

3

2

1

71

19

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

When I have spoken to a tech they have been excellent in understanding my question and providing a solution. At times working outside the box to create the best result with the conditions present.
Overall we are happy with performance and support from LightSpeed. It's reliable and with the small amount of problems we have we are pleased.
We love how easy this was to set up. It does not require buying $20,000 worth of equipment like our first POS system did back in 2008.

Pros

The customer service I think is the best feature. They are pretty responsive and pretty friendly.
There are very few things in this world today that have given me more confidence rather than less. Shopventory is a miracle solution for us.
Their support team is fantastic and is more knowledgeable about other platforms like Square than the Square customer support teams. When dealing with integration issues).

Cons

For example, today is a Friday and there have been 2 MAJOR OUTAGES in one day. Ultimately, this results in a terrible customer experience and literally costs thousands of dollars over time.
This POS system is terrible for retail shops doing anything more than a standard sale. It's unintuitive, confusing, easy to make errors and very frustrating.
Limited options for payment processing, having to go with a non integrated payment was frustrating, and we were also limited with payment processing options for our eCommerce site.

Cons

There is a few basic things missing, like the possibility to write notes on a partially received PO, or if you make a mistake. In fact you can't write notes anywhere which is quite annoying.
I wish I could give more than 5 stars, they deserve the sky. We will 100% be purchasing a subscription and will not consider it to be wasted money at all.
We had two locations that were very hard to manage, one was an open air market where sales went very quickly and this software solved our problems instantly.
  • Vendor responds to reviews
  • Last reviewa month ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features109
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Alerts/Notifications
  • Audit Trail
  • Barcode Printing
  • Barcode Recognition
  • Barcode/Label Management
  • Barcode/Ticket Scanning
  • Barcoding/RFID
  • Billing & Invoicing
  • CRM
  • Cash Management
  • Cataloging/Categorization
  • Channel Management
  • Check-in/Check-out
  • Clock In/Out
  • Consignments
  • Content Management
  • Cost Tracking
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customization
  • Data Import/Export
  • Data Synchronization
  • Discount Management
  • Electronic Payments
  • Email Marketing
  • Employee Management
  • For Bakeries
  • For Jewelry Stores
  • For Liquor Stores
  • For Retail
  • For Small Businesses
  • For iPad Devices
  • Forecasting
  • Gift Card Management
  • Historical Reporting
  • Inventory Auditing
  • Inventory Control
  • Inventory Labels
  • Inventory Management
  • Inventory Optimization
  • Inventory Replenishment
  • Inventory Tracking
  • Invoice Management
  • Item Management
  • Kitting
  • Label Printing
  • Label Templates
  • Labeling
  • Layaway Management
  • Loyalty Program
  • Mail Order
  • Manufacturing Inventory Management
  • Marketing Automation
  • Merchandise Management
  • Mobile Access
  • Mobile Commerce
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Location
  • Multi-Store
  • Order Entry
  • Order Management
  • Order Processing
  • Order Tracking
  • Ordering Automation
  • Payment Processing
  • Point of Sale (POS)
  • Price/Margin Management
  • Pricing Management
  • Product Configurator
  • Product Identification
  • Product Labels
  • Product Management
  • Promotions Management
  • Purchase Order Management
  • Purchasing & Receiving
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Reporting
  • Remote Access/Control
  • Reorder Management
  • Repair Tracking
  • Reporting & Statistics
  • Reporting/Analytics
  • Retail Inventory Management
  • Retail Management
  • Retail POS
  • Returns Management
  • Returns Tracking
  • SEO Management
  • SKU/UPC Codes
  • SSL Security
  • Sales History
  • Sales Management
  • Sales Orders
  • Sales Reports
  • Sales Tax Management
  • Search/Filter
  • Serial Number Tracking
  • Shopping Cart
  • Status Tracking
  • Stock Management
  • Supplier Management
  • Tagging
  • Third-Party Integrations
  • Touch Screen
  • Transaction History
  • Vendor Management
  • Warehouse Management
  • Website Management
  • eCommerce Management
  • Total features53
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Alerts/Notifications
  • Audit Trail
  • Barcode Printing
  • Barcode Recognition
  • Barcode/Label Management
  • Barcode/Ticket Scanning
  • Barcoding/RFID
  • Billing & Invoicing
  • CRM
  • Cash Management
  • Cataloging/Categorization
  • Channel Management
  • Check-in/Check-out
  • Clock In/Out
  • Consignments
  • Content Management
  • Cost Tracking
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customization
  • Data Import/Export
  • Data Synchronization
  • Discount Management
  • Electronic Payments
  • Email Marketing
  • Employee Management
  • For Bakeries
  • For Jewelry Stores
  • For Liquor Stores
  • For Retail
  • For Small Businesses
  • For iPad Devices
  • Forecasting
  • Gift Card Management
  • Historical Reporting
  • Inventory Auditing
  • Inventory Control
  • Inventory Labels
  • Inventory Management
  • Inventory Optimization
  • Inventory Replenishment
  • Inventory Tracking
  • Invoice Management
  • Item Management
  • Kitting
  • Label Printing
  • Label Templates
  • Labeling
  • Layaway Management
  • Loyalty Program
  • Mail Order
  • Manufacturing Inventory Management
  • Marketing Automation
  • Merchandise Management
  • Mobile Access
  • Mobile Commerce
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Location
  • Multi-Store
  • Order Entry
  • Order Management
  • Order Processing
  • Order Tracking
  • Ordering Automation
  • Payment Processing
  • Point of Sale (POS)
  • Price/Margin Management
  • Pricing Management
  • Product Configurator
  • Product Identification
  • Product Labels
  • Product Management
  • Promotions Management
  • Purchase Order Management
  • Purchasing & Receiving
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Reporting
  • Remote Access/Control
  • Reorder Management
  • Repair Tracking
  • Reporting & Statistics
  • Reporting/Analytics
  • Retail Inventory Management
  • Retail Management
  • Retail POS
  • Returns Management
  • Returns Tracking
  • SEO Management
  • SKU/UPC Codes
  • SSL Security
  • Sales History
  • Sales Management
  • Sales Orders
  • Sales Reports
  • Sales Tax Management
  • Search/Filter
  • Serial Number Tracking
  • Shopping Cart
  • Status Tracking
  • Stock Management
  • Supplier Management
  • Tagging
  • Third-Party Integrations
  • Touch Screen
  • Transaction History
  • Vendor Management
  • Warehouse Management
  • Website Management
  • eCommerce Management

Integrations

  • Total integrations105
  • Adobe Commerce
  • DoorDash
  • Google Analytics 360
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Meta for Business
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Shopify
  • Stripe
  • Twilio
  • Wix
  • WooCommerce
  • WordPress
  • Worldpay
  • Xero
  • Zapier
  • authorize.net
  • Total integrations11
  • Adobe Commerce
  • DoorDash
  • Google Analytics 360
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Meta for Business
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Shopify
  • Stripe
  • Twilio
  • Wix
  • WooCommerce
  • WordPress
  • Worldpay
  • Xero
  • Zapier
  • authorize.net

User reviews that mention these apps

AvatarImg
AvatarImg

Marc F.

Arts and Crafts, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Lightspeed Retail logo

Lightspeed Retail

Lightspeed has been a lifesaver

Reviewed 5 years ago

Lightspeed has saved me hours of time by integrating multiple systems. I really swear by this product! It has helped me grow my business.

Pros

Its ease of use is probably the number one factor, but it is followed by the live inventory on the internet. The program is continuously evolving and improving and the staff has been great!

Cons

The only real draw back I see is that there is no offline function.

LP
AvatarImg

Laurel P.

Retail, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1/10

Share this review:

Lightspeed Retail logo

Lightspeed Retail

Not suited for small businesses, Big Box Store Perfect!

Reviewed 3 years ago

Frustrating. Doosync - the migration company, by the way was awesome!

Pros

I think it makes accepting online sales easy but that's about it for me.

Cons

I didn't realize how much I LOVED Lightspeed On-Site until we switched to Retail. We were recommended to move to Lightspeed Retail because On-Site is old technology, however this program is way inferior for small businesses. Once we were contacted to move to Retail coincidentally our On-Site started having issues like our subscription wasn't renewed and our e-Com store was turned off randomly. Not...

Vendor response

Hi Laurel, Thank you for your feedback. We are sorry to hear you are not satisfied with the recent switch from OnSite to Retail. We see that you have been in touch with our Customer Engagement team and we encourage you to continue working with them. Thank you, Lightspeed POS

JM
AvatarImg

JANET M.

Retail, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Lightspeed Retail logo

Lightspeed Retail

Best POS for the Pet Industry

Reviewed 5 years ago

I am totally happy with this system and their customer service.

Pros

Easy to use, keeps track of so many different things. I love how I can pull a customer up by name and see what they bought for those who can't remember. So easy to do.

Cons

We sell a lot of bulk items by the pound and the system at this time doesn't have the capability of selling by the pound. 2nd was transferring inventory from one POS system to this. it took forever!

KG
AvatarImg

Karen G.

Retail, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Lightspeed Retail logo

Lightspeed Retail

This POS is a POS

Reviewed 7 years ago

Benefits were stress, headaches, lost customers, lost money, ripped off, as screwed by liars.

Pros

Easy to use IF you can get past all the problems which are nearly daily. There really are not enough pros to make it worth listing. Get away from this POS and find a different one!

Cons

I've called dozens of times to get the star receipt printer fixed and usually it's an every week thing. I had the ecom too but was not able to use it at all. You have to put every item in one at a time. I don't have time for that. They don't offer much help there. Everytime they do an update I lose data that I have added. Inventory and customers. Because this system is so dysfunctional I have also...

AP
AvatarImg

Anna P.

Apparel & Fashion, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Lightspeed Retail logo

Lightspeed Retail

Lightspeed Pos and Ecom

Reviewed 5 years ago

Report inventory with Ecomm

Pros

Very organized client list invoice you can send by email rapport you can do a report by cathegorie and personalize it you always have Proffessional people on the phone international and 24/7 for me this is gold specially when you start

Cons

Layaway little and sale many because I was used to my old Pos but they always explaine if there is a problem

ZF
AvatarImg

Zoel F.

Retail, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Lightspeed Retail logo

Lightspeed Retail

Great Platform

Reviewed 5 years ago

Highly recommend

Pros

The integration with their ecomm site puts everything is one application. All the inventory is available for both in store and online, no need to manage two separate programs. Lots of reports for business analyzation and good customer service.

Cons

There are so many reports and trying to learn all the ins and outs requires time, which is not in abundance when you are running a 7 day a week business. It would be great if there were training webinars available, becauser some people, me, learn by doing, not by reading.

SK
AvatarImg

Scott K.

Automotive, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Lightspeed Retail logo

Lightspeed Retail

Great Value POS

Reviewed 2 years ago

I've had no problems using Lightspeed over the past few years, and I look forward to many more years with Lightspeed.

Pros

This software was extremely easy to get the hang of. Its easy to train people on, and the options are endless with inventory control.

Cons

The receipts for large printer paper get cut off on large receipts, but its not a deal breaker by any means.

DK
AvatarImg

Debbie K.

Medical Practice, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Lightspeed Retail logo

Lightspeed Retail

AWESOME POS

Reviewed 6 years ago

I have been very happy with this POS software and how easy it is to use. Highly recommended!!

Pros

EVERYTHING! Very easy to use! This software you can almost teach to yourself just by playing with it.

Cons

The only downside is availability of live tech support. It sometimes takes a long time to be able to reach someone by phone. They do have a call back option which is great but last time I used it it was about 45 min before I got a call back. So resolving something at the moment when a customer is there is probably not a viable option. When you do reach them they are great. I did make a mistake when receiving a purchase order by accidentally receiving it twice so it doubled the amount and it cannot be corrected. The only way support said is I have to do a vendor return but that is not really a vendor return. That is a problem they need to fix. You should be able with owner log in to delete the purchase order and redo it.

MC
AvatarImg

Madeline C.

Nonprofit Organization Management, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Lightspeed Retail logo

Lightspeed Retail

Lightspeed is Amazing !

Reviewed 2 years ago

Overall I would say that Lightspeed is one of the most versatile pi’s systems I’ve used with the least problems.

Pros

It does the work for you. Lightspeed allows you to organize products by brand type really great product.

Cons

It updated last a lot. Whenever apple updates it follows their updates/

JB
AvatarImg

Joel B.

Wireless, 10,001+ employees

Used other for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Lightspeed Retail logo

Lightspeed Retail

A immerse system

Reviewed 5 years ago
Pros

Holds all transaction history for your customers you can easily search for their previous invoices by name or phone number.

Cons

The system can be very complex when adding inventory or new SKUs into your POS. Also changing information on the sales receipt can be tricky.

SV
AvatarImg

Steven V.

Retail, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Lightspeed Retail logo

Lightspeed Retail

5th year of use

Reviewed 4 years ago

We have been able to grow our business by 10-20% each year because of the inventory control we have

Pros

The ease of using this program from desktop PC's to iPads anywhere there is internet is wonderful. It is more than robust for our 10,000 plus skus. Re-order points make fast work for ordering. Many choices for quick and easy to find reports. When COVID hit this March we had a shop already online and were able to take advantage of it for curbside service.

Cons

Some of the extras like Analytics and Loyalty programs have some issues, we have been able to work around and make them work for us.

AL
AvatarImg

Al L.

Retail,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Lightspeed Retail logo

Lightspeed Retail

Simple and easy

Reviewed 9 years ago
Pros

I like that I can look up items that may not have a tag on them. The system is step by step.

Cons

When the internet goes down, the program can't come up. It can also run slow sometimes.

TM
AvatarImg

Tegan M.

Sporting Goods, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Lightspeed Retail logo

Lightspeed Retail

Powerful and Efficient Point of Sale and eCommerse Solution

Reviewed 4 years ago

Highly positive. Definitely a product we recommend.

Pros

Lightspeed is a powerful tool that allows us to efficiently process sales, manage inventory, and run our ecommerce store.

Cons

Lightspeed's backend can be more in-depth than is needed by all businesses. Learning and implementing the functionality needed for your business can take time.

ms
AvatarImg

matt s.

Accounting, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Lightspeed Retail logo

Lightspeed Retail

Lightspeed review

Reviewed a year ago
Pros

Allows an easy tracking of sales and inventory. Very simple to use and great reporting features for things like daily sales by product.

Cons

Customer support is a little lacking when needed. Have had issues In the past with reports not downloading.

MA
AvatarImg

Mason A.

Retail, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Lightspeed Retail logo

Lightspeed Retail

If you want seamless eCom and Retail DO NOT USE LIGHTSPEED

Reviewed 2 years ago

I would not recommend anyone, in any situation, use these features or services provided by Lightspeed. They are money hungry and nothing else.

Pros

I liked the sales pitch. He promised a ton of stuff that I wanted to hear. Unfortunately none of that stuff ever panned out. Just like a politician.

Cons

Here is a list of my complaints about Lightspeed Omnichannel (eCom + Retail PoS) - No E-mail Automation what-so-ever, you'll pay $10/month just for Abandoned Cart Recovery E-mails - Are you a franchise with individually owned locations? No support for that. - You can only add one merchant gateway on your entire account, but you can have up to 100 locations. But if each locations needs a separate...

Vendor response

Hi Mason, We would like to apologize for your recent experience with Lightspeed. We see that you are currently working with a member of our Customer Success Team who are best suited to get you the assistance you need. We value our customers feedback, and would be grateful to have the opportunity to address your needs and concerns. Thank you, Lightspeed Commerce

VC
AvatarImg

Valarie C.

Retail, 11-50 employees

Used other for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Lightspeed Retail logo

Lightspeed Retail

This is the best system for us. It meets all our needs

Reviewed 6 years ago

Watch the You Tube videos, they explain the system thoroughly and they walk you through what to expect and what the capabilities of the system are.

Pros

This system is really easy to use. The steps all make sense and so far I have no complaints. Just do your research!

Cons

So far I have not had any problems. Our busy season begins in September and runs through Christmas. I will know more by the first of next year.

AR
AvatarImg

Verified reviewer

Retail, 11-50 employees

Used other for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

Share this review:

Lightspeed Retail logo

Lightspeed Retail

In Depth Inventory Management

Reviewed 4 years ago

Great. Loved the customer service, they were very helpful in terms on onboarding.

Pros

The depth of features provided by Lightspeed is great. It goes into much detail with the reports available that can help businesses analyse their sales etc.

Cons

Lightspeed POS works on MAC unless you are using the web-based portal which can be accessed from anywhere. The learning curve is quite high for the software

AR
AvatarImg

Verified reviewer

Internet, 1-10 employees

Used other for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Lightspeed Retail logo

Lightspeed Retail

Good POS System but a Little Pricey

Reviewed 6 years ago
Pros

The customer service and setup help provided by Lightspeed is second to none. They can be integrated with WooCommerce, albeit after a few tweaks here and there.

Cons

The system is a little pricey, but they justify it with customer service and functionality. Since you are technically on their platform if something goes wrong they cover it. Still though, a monthly fee, setup fee and er product sale fee.

TM
AvatarImg

Terry M.

Retail, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Lightspeed Retail logo

Lightspeed Retail

The best POS we have had in our 91 years in business

Reviewed 7 years ago

Our experience with several POS systems over the years indicates that it is important to understand how a proposed POS system works and what the costs are and what the assurance is that the system will work for us. Time spent in learning how well the POS matches our processes is very important. Fortunately, we took the time to go over our needs in depth with Lightspeed sales and were able to be sure the solution fit our needs before purchase. We are very happy with our Lightspeed product and service.

Pros

We have used Lightspeed Retail for about 5 years and have integrated it with their Webstore ecommerch for 2 years before changing over to Lightspeed Ecom for the past 8 months. Getting POS and integrated ecommerce to work together takes more work than most people realize, so it is important to have technical support available that is willing and competent. We have found Lightspeed to be flexible enough to work with our preferences for POS and ecommerce. And, we have had excellent experience particularly with the Ecom help and also with Lightspeed POS help.

Cons

We have found very few problems with the POS and Ecom products. There is a small rounding issue so that occasionally PO's need to be adjusted by a few cents to match an invoice amount from a supplier. We have almost always been able to get the results we need by calling tech support and telling them what we are wanting to do and getting their suggestions about possible solutions.

MF
AvatarImg

Mary F.

1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Lightspeed Retail logo

Lightspeed Retail

Lightspeed is the best!

Reviewed 5 years ago

Lightspeed is at least the tenth PoS I've used in my retail years (both corporate and small business), and it's by far the most elegant, intuitive, and powerful.

Pros

Can I say everything? It's easy to use. It's well-designed for small-business retail. The integration is incredibly powerful (send my GRTs directly to Quickbooks? yes please). I love that the hardware requirements were so flexible, and that I could get a discount on buying the must-haves. Certain things that were deal-breakers for me on other PoS (please don't make me use your terrible, proprietary loyalty system or clunky email receipts, why can't I calculate COGS?) aren't even an issue on Lightspeed.

Cons

Certain functions can be difficult to access if you're unfamiliar with the system (e.g. returns without a receipt), but a little exploration and reading in the intensive help walkthroughs puts everything right.

GI
AvatarImg

Gwen I.

Retail, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Lightspeed Retail logo

Lightspeed Retail

LOVE Lightspeed

Reviewed 6 years ago

We used QuickBooks POS for years and when it was time to upgrade we went with REVEL based on their recommendation, NOT a good choice. The system didn't do many of the things that we had specifically asked for and was not a good transition for our retail shop. And so we began our research into a new POS system. We met with numerous vendors, asked tons of questions and finally had to bite the bullet...

Pros

We were able to use the computers we already had. The help that is available right on the site or easily by contacting Lightspeed is wonderful. Easy to use.

Cons

The only thing I would say is that there are some features that would be nice, but can't really call it a Con since Lightspeed listens to its users and is always making upgrades and changes.

MM
AvatarImg

Mary M.

Retail,

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Lightspeed Retail logo

Lightspeed Retail

Great service and software

Reviewed 9 years ago
Pros

Easy to use. Great sales and support! Hardware is great and software meets all our needs. Highly recommend them. Looked at other vendors and they by far exceeded expectations.

Cons

There is not much we don't like about this product. Easy, efficient, meets all our needs.

AR
AvatarImg

Verified reviewer

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Lightspeed Retail logo

Lightspeed Retail

Great simple POS!

Reviewed 5 years ago
Pros

The software, while being feature rich, is very easy to use, and very intuitive. Will never go back to a PC based POS, cloud is the way to go. Runs very well on an iPad, which allows even more mobility. Managers at head office can view sales real time from anywhere.

Cons

Interface to push transactions from another system is incomplete, but it may not be relevant to most retailers. LIke most POS, deposits cannot be managed line by line, just for the whole transaction.

FJ
AvatarImg

Frank J.

Wholesale, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Lightspeed Retail logo

Lightspeed Retail

Dishonest, misrepresented and lack of response from customer service

Reviewed a year ago

Upset we spent all of these hours to watch their onboarding videos (3 of our staff one day and 4 on another). What a waste of payroll, time and effort. Biggest conflict is they never respond to email once you get signed up.

Pros

That it would allow us to put our inventory online

Cons

They [sensitive content hidden] misrepresented the product claiming we could store our inventory in bin locations which is not true. Upon reaching out to cancel, they make it hard by ghosting our emails.

Vendor response

Hi, We would like to sincerely apologize for your recent experience, and we are sorry to hear you were less than satisfied with the services received. It is our utmost priority to provide products and services that allow our customers to focus on running their businesses with ease. If ever you would like to provide more feedback, please don't hesitate to reach our Customer Success Team via email at engage@lightspeedhq.com. Thank you, Lightspeed Commerce

KK
AvatarImg

Katherine K.

Apparel & Fashion, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Lightspeed Retail logo

Lightspeed Retail

Lightspeed is easy and affordable

Reviewed 5 years ago

Support has been excellent and setup very easy! Our sales team loves the new software because it’s so user friendly.

Pros

The software was very easy to use and setup. Extremely user friendly. Our company has used several POS softwares and this transition to LightSpeed was the easiest by a long shot.

Cons

I wish the manufacturer sku could be seen within the Puchase Order without having to click into the actual item.

PB
AvatarImg

Pam B.

Retail, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Thrive by Shopventory logo

Thrive by Shopventory

Awesome Customer Service

Reviewed 5 years ago

We had two locations that were very hard to manage, one was an open air market where sales went very quickly and this software solved our problems instantly!

Pros

This software has made our retail business manageable, would highly recommend

Cons

I have not found a con for this software yet.

Vendor response

Thank you for the kind words, Pam!

FE
AvatarImg

Fernando E.

Retail, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Thrive by Shopventory logo

Thrive by Shopventory

The Multi-Tool of Inventory Management!!!

Reviewed 4 years ago

Super solid experience, while there has been some learning and need to reach out to support from time to time the user experience, the functionality, accuracy and ability to track modify and cycle count inventory is top tier. I've used Square Retail, QuickBooks POS, LightSpeed and a few other smaller programs that boast inventory management. They all pale in comparison... and if you want Brick and Mortar (I'm using Square and WooCommerce) Shopventory can manage it all whether I want stand alone inventory or pooled inventory it has me covered! Love it!

Pros

Shopventory first and foremost is unbelievably user friendly. From day one it is easy to setup, maintain and even if you are unsure of anything on the platform, knowledgeable support and guidance are a click away... yes even during a pandemic!

Cons

The only thing I can think of is the addition of managing serial numbers, but that really speaks to maybe 2-3 products for me so while nice to have. I wouldnt sacrifice the ease of use or multi platform functionality of Shopventory for being able to use SN# with a far more confusing and less robust competitor.

Vendor response

Fernando we are so glad that you have found Shopventory to be user friendly, easy to setup, and easily maintained. We agree that our customer support team is fantastic and very helpful! We'll let our developers know about your request to add managing serial numbers. We are always working to improve Shopventory for our customers. Thank you for your five star review!

BP
AvatarImg

Brian P.

Wine and Spirits, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Thrive by Shopventory logo

Thrive by Shopventory

Review for Spirits of Timbercreek

Reviewed a year ago

Overall I'm glad I have it, it makes work easier!

Pros

As a retail Wine and Spirit store it is very User friendly. if I have any issues, which I rarely do, the technical support responds quickly with the answers to my questions.

Cons

Inventory management is what I use it for primarily. When running Dead Inventory reports, it seems to take a long time to generate.

Vendor response

Thanks a ton for this great review! Our customer support is wonderful. Glad to hear you utilize them to the fullest! We're always working on speed optimizations. Have you tried using our saved reports feature? That can definitely help out! Thanks for being a customer of Thrive by Shopventory!

AC
AvatarImg

Adam C.

Retail, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Thrive by Shopventory logo

Thrive by Shopventory

Incredibly powerful for the price!

Reviewed 5 years ago

Incredibly helpful and great for starting our business!

Pros

Great resource to sort and start inventory for a smaller business. Incredibly supportive staff with growing solutions!

Cons

Just not robust enough for my growing business - we have hundreds of thousands of SKUs within the retail specialty footwear business and need a true POS/Inventory system to be one in the same.

Vendor response

Hi Adam! Thanks a ton for leaving us a review. We really appreciate it! It's unfortunate to hear that you ran into a SKU limit issue! While some of the POS systems we work with have a SKU limit, Shopventory does not. We hope you find a good solution for your quickly growing business. That's exciting to hear! Please let us know if you have any feature suggestions. We have tons of businesses on our platform in the 25+ location range and their feedback is incredibly helpful!

PA
AvatarImg

Phil A.

Retail, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Thrive by Shopventory logo

Thrive by Shopventory

One of the best 3rd party Inventory management software out there

Reviewed 5 years ago

We run a retail chain and have tons of inventory we manage. 2 warehouses, and 10 locations. All being managed via Shopventory for a yr plus. Support has been absolutely great along the way,

Pros

Cloud based, integrates with so many POS's, consistently releasing new features,

Cons

None that I can think of at the moment. It used to be reporting, but they just released an update to address a lot of that.

Vendor response

Hey Phil, thanks for the great review! We're glad to hear you like our new Custom Reporting Engine. It will sure make reporting on your 10 locations much more powerful!

AL
AvatarImg

Anita L.

Leisure, Travel & Tourism, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Thrive by Shopventory logo

Thrive by Shopventory

An excellent program

Reviewed 5 years ago

My company has used four different programs for POS and retail in the past six years. The Shopventory team worked patiently with me to make the transition to them as easy as possible. I am thankful for their support.

Pros

The customer service is excellent! Unlike many other programs I've used, the Shopventory team answers your queries quickly and efficiently. They almost always understood my issues and were able to solve them right away. They're incredibly professional and nice to deal with.

Cons

Bulk loading items into inventory and running barcodes can be tedious

Vendor response

Hi Anita! Thanks for the review. The kind words about the Customer Care team are appreciated! We have a great time working through the needs of the businesses we serve. We're happy to have you as a customer!

CM
AvatarImg

Chelsea M.

Retail, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Thrive by Shopventory logo

Thrive by Shopventory

Great Customer Service!

Reviewed 4 years ago

The customer service is top notch! [SENSITIVE CONTENT HIDDEN] helped me get setup and walked me through the entire process. I had approximately 1,000 - 2,000 skus. I had to do major clean up on my data before loading (which was my own fault, I had different skus for quite a few of the same products in my two different systems *facepalm*). I also received

Pros

I had a brick and mortar retail business and also had a website. I used square for brick and mortar and shopify for e-commerce. It had become extremely difficult removing/adding inventory between the two systems and I needed a solution that would sync the two inventories. I also had an issue of overselling inventory. Shopventory corrected both of those issues.

Cons

When you bulk upload new products, you cannot add a description, categories, etc. Instead, you must go back in and use a bulk edit spreadsheet, find the products just uploaded and then add in the missing data. With that being said, I made this suggestion and am told it is being worked on, so that's great! One other thing, if you use shopify and have tags on your products, once shopventory syncs it sees tags as "categories" and will create those categories and products are "duplicated" into those categories.

Vendor response

Hi Chelsea, thanks so much for the review! We love hearing that Shopventory makes it possible to have a store and sell online without spending all day managing it, especially during this pandemic. Thanks for your suggested improvements as well, we take those seriously and will keep you posted on updates!

HH
AvatarImg

Hillary H.

Wine and Spirits, 51-200 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Thrive by Shopventory logo

Thrive by Shopventory

Inventory Management

Reviewed 2 years ago
Pros

I like that we can see lot costs & when we bought them.

Cons

I really hate that there isn't a a way to firewall on other stores so that any changes you make are for the store that you are logged into. I don't like the amount of clicks it takes to make a purchase order. I don't like that you can't change the retail on a product on the purchase order screen.

Vendor response

Thank you so much for taking the time to leave this review! Yes, product lot costs are a big feature for Thrive by Shopventory. We're glad that you find this valuable! Definitely some great feedback on the purchase order creation. We'll make sure to review them to see if there's anything quick we can do!

PJ
AvatarImg

Paul J.

Retail, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Thrive by Shopventory logo

Thrive by Shopventory

A Great Choice for Small Businesses • Engineers Could Improve Response Times

Reviewed a year ago

We're happy with Shopventory. There's been a little bit of a learning curve, but overall we find it to be well worth the investment, and our in store and online business would be much more difficult to manage without Shopventory.

Pros

Between our store and website, when we sell product our inventory needs to remain accurate so that we don't oversell and make our customers angry. Shopventory does this for us. The only other functionality I use is bundling. For retail, Shopventory is nice for bundling parts or products together, and keeping inventory numbers square. While it's not part of my job, we also use Shopventory to manage our vendors and purchase orders, which I know has been extremely helpful for our purchasing team.

Cons

When I'm chatting with the first level of customer service, who does a phenomenal job, my issue gets resolved about 80% of the time. They're responsive, readily available, and easy to work with. However, when they can't troubleshoot an issue, and the issue goes to the engineers, it really feels like my issue goes into this weird No Man's Land where my chances of getting a timely response are really low. And I really do see that Shopventory has identified and taken steps to alleviate that issue. I've actually gotten really incredible 5-star help with some issues - it just hasn't seem to speed up the process with the engineers at all, so when my issues goes to an engineer, it's just more worth my time to delete and recreate a listing rather than wait.

Vendor response

Thank you for your comprehensive review. We truly appreciate your insights and detailed feedback. It's gratifying to know that Thrive is effectively keeping your inventory accurate between your store and website, and that the bundling functionality is serving you well. We also find it encouraging to hear that our vendor and purchase order management features have been beneficial for your purchasing...

KC
AvatarImg

Kevin C.

Wholesale, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features