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Pawfinity

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Pawfinity, The World's Favorite Premium Pet Service Software

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(3)

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Pawfinity Pricing, Features, Reviews and Alternatives

Pawfinity FAQs

Q. What type of pricing plans does Pawfinity offer?

Pawfinity has the following pricing plans:
Starting from: $50.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money


Q. Who are the typical users of Pawfinity?

Pawfinity has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Q. What languages does Pawfinity support?

Pawfinity supports the following languages:
English


Q. Does Pawfinity support mobile devices?

Pawfinity supports the following devices:
Android, iPad, iPhone


Q. Does Pawfinity offer an API?

No, Pawfinity does not have an API available.


Q. What level of support does Pawfinity offer?

Pawfinity offers the following support options:
Chat, Knowledge Base, Phone Support, Email/Help Desk

Pawfinity product overview

Price starts from

50

Per month

Flat Rate

What is Pawfinity?

Pawfinity V5 is a premium online booking system for pets. It is designed specifically for pet groomers, pet salons, kennels, and daycare services. Client information is kept safe all while simplifying the booking process, making it easier for customers and owners. It handles reservations, SMS & email notifications, payment processing, and more. There is a free 30 day trial, along with training videos and US-based support.

Key benefits of using Pawfinity

Industry leading speed, security, and the most advanced online booking system on the planet. Smooth workflows, sexy interface, more power than you will know what to do with. Pawfinity will help improve the day to day flow of any size pet grooming salon, mobile grooming service, kennel, dog daycare, dog training program, specialty nail service, or pet dental service.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
Knowledge Base
Phone Support
Email/Help Desk

Training options

Webinars
Live Online
Documentation
Videos

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Pawfinity pricing information

Value for money

4.3

/5

107

Starting from

50

Per month

Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Pawfinity features

Functionality

4.3

/5

107

Total features

76

3 categories

Most valued features by users

Inventory Management
Reporting & Statistics
Activity Dashboard
Alerts/Notifications
Third-Party Integrations
Point of Sale (POS)
Reporting/Analytics
Billing & Invoicing

Functionality contenders

Pawfinity users reviews

Overall Rating

4.6

/5

107

Positive reviews

93

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.58/10
Rating distribution

5

4

3

2

1

85

14

3

1

4

Pros
Overall my experience has been wonderful. Fantastic support, very fast, and so easy to use.
All my customers love it and tell me how professional my business is, it's nice to know they notice. The customer support is amazing.
It's very easy to learn and what I love best is that my clients can request a booking online through our website. I also like products that keep evolving, and that is exactly what Pawfinity does.
Cons
On 12/11/20 I was charged $85, for a useless software that I did not use at all. The service is terrible and I'm very upset I was charged for something I didn't use.
Each error in the Pawfinity software was dismissed as a "misuse" of the software by the user.
Horrible customer service. Unable to customize many things that are built in and marketed (text reminders, etc.).

Overall rating contenders

RP
AvatarImg

Rita P.

Veterinary, self-employed

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

very easy to use

Reviewed 7 years ago

Ease of use. Keeps me organized, Full POS system. Very descriptive client profiles. Integrated text

Pros

the integrated text reminders, the recurring series option. the client profiles. the link for clients to visit page and create profiles and request appts.

Cons

No mobile app, having to open multiple tabs, not having the option for clients to confirm appts via text such as (text c to confirm)

Vendor response

Thank you for your great review Rita! I just wanted to let you know that we do offer appointment confirmations via text! Also, we have optimized the mobile use of the software, making it very easy to use on mobile devices. Feel free to reach out through the support channel for any questions!

LM
AvatarImg

Lauren M.

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Very user friendly and clean format so it's easy to use

Reviewed 6 years ago
Pros

I liked how it was easy to use and customize for my liking. It was also very helpful when I was starting out my business- all the clients said i was so professional.

Cons

It didn't help me very much as far as being mobile with any helpful mapping features for scheduling a route more economical. I also wished it had auto text reminders as many clients don't check email enough. I did find customer service to be helpful as well but it was called Groom Pro and then changed to Pawfinity so I don't know if any management changed as well?

Vendor response

Hi Lauren, Thank you for the detailed review, however there are various points that are inaccurate, likely because your most recent account was active for only a month, over a year ago. SMS reminders have been available since 2016, and active mobile mapping was added with V3.6 (12/17). There was no change in management during the name change, which was a strategic re-branding to better reflect our quickly expanding product. We are currently developing some incredible innovations which will take both mobile and salon businesses to the next level. Wish you all the best!

FB
AvatarImg

Francisco B.

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Bullied by Customer Service.

Reviewed 6 years ago
Pros

Good looking interface and sophisticated software with plenty other options, however... please read on...

Cons

Terrible performance. When updating pets to customers it would take an eternity to input data on an iPad Pro. Our customer and pet database could not be exported (specially together) ...to migrate to a different vendor, when I reached out to customer service for help they told me that was not an offered option, to which I complained, and their CS representative challenged me to find in their service agreement where it said that our business customers and pets database was to be made available (basically to make it imposible go to a different vendor). Wait of our time and money.

Vendor response

While we appreciate the time spent to leave us this praise, the information contained within seems to have been altered slightly. I have looked into your claim Francisco and found some discrepancies in your report. We do not have any communications between yourself and our support staff. We currently have only one support conversation which was between Kilyn Horton and our team. None of the content...

TS
AvatarImg

Tracy S.

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Great for Mobile Groomers like myself

Reviewed 6 years ago
Pros

I like that they listen to their customers and give us what we want and need all the while keeping up with the latest technology and security.

Cons

That it's not free. lol Nothing worth having is though right? ;) I really have no complaints. It is fast, reliable and easy to use.

Vendor response

Hi Tracy, Thank you for the kind words! We are happy to have provided a fast and reliable software for your mobile grooming business these past 2 years!

KO
AvatarImg

Katie O.

Veterinary, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Long time user wont ever leave

Reviewed 4 years ago

Brilliant software. Always updating it and top customer care.

Pros

Ease of use and customer care is second to none.

Cons

Paying for texts but they are worth it.

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