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Paw Partner
5
52
4
7
3
0
2
0
1
1
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Software for independent pet care businesses.
Table of Contents
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Paw Partner - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: June 2026
Paw Partner overview
What is Paw Partner?
Paw Partner is software for independent pet care businesses — boarding, daycare, grooming, and training. Founded in March 2020 in Bellingham, WA. Privately held, started and owned by independent pet care business owners — not by private equity, not by venture capital.
Austin and Lindsay built Paw Partner because they run their own 130-dog-a-day facility, and every software they tried was either too expensive, too rigid, or built by people who had never worked a pet facility.
What makes us different isn’t the feature list. It’s who we answer to. We run our own boarding and daycare facility, so we know what it costs to run one — which is why we charge what’s fair, not what we could squeeze you for. Support is staffed by people who’ve actually worked in the industry. They’ve cleaned a kennel. They know what your Friday morning looks like before a holiday weekend.
We answer to customers, not investors.
Starting price
per month
Pros & Cons
Customer Support
Pet Kennel Management
Features
Client Grooming
Paw Partner’s user interface
Paw Partner review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.9
Features
4.7
Ease of use
4.8
Customer support
4.9
Reviews sentiment
What do users say about Paw Partner?
Reviewers appreciate Paw Partner’s responsive and personable customer support, saying the team is quick to address questions and open to feedback. They find the support helpful during onboarding and ongoing use, though some mention occasional delays and wish for deeper technical expertise and faster payment processing. They value the transparency in payment handling and the willingness of the team to make improvements based on client input.
Users think Paw Partner is easy to use and user-friendly, with a straightforward interface that helps streamline business operations. They say it’s simple to learn and navigate, though some note minor frustrations with certain functions and navigation.
Select to learn more
Who uses Paw Partner?
Based on 60 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
Paw Partner's key features
Most critical features, based on insights from Paw Partner users:
All Paw Partner features
Features rating:
Paw Partner alternatives
Paw Partner
Starting from
44.99
Per month
Goose
Starting from
200
Per month
DaySmart Pet
Starting from
29
Per month
Gingr
Starting from
95
Per month
Paw Partner pricing
Pricing plans
Pricing details:
User opinions about Paw Partner price and value
Value for money rating:
To see what individual users think of Paw Partner's price and value, check out the review snippets below.
Meghan L.
Owner
Sara Y.
General Manager
Paw Partner integrations (2)
Integrations rated by users
We looked at 60 user reviews to identify which products are mentioned as Paw Partner integrations and how users feel about them.
Integration rating: 5.0 (2)
“Great review getting is very easy”
“review requests automatically sent is very helpful for feedback for us ”
Rick I.
President
Integration rating: 5.0 (2)
“mainly for accountant to keep track of data and make sure it aligns with bank statements and overall business trajectory”
“Would be nice to be able to have income classes”
andrew m.
Owner Operator
Integration rating: 5.0 (1)
“It eliminates manual invoice tracking”
Milan B.
project manager
Integration rating: 4.0 (1)
Integration rating: 5.0 (1)
“Love the ease of use with payment processing.”
Hunter D.
Head Groomer
Integration rating: 2.0 (1)
“The Twilio integration is essential because texting is one of our primary forms of communication with both customers and employees. We use it for appointment confirmations, schedule changes, arrival updates, reminders, and quick responses.”
“Only way to get the emails to work - The other option they had does not work.”
Billie H.
CEO
Paw Partner customer support
What do users say about Paw Partner customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Paw Partner customer support.
Widespread user sentiment highlights the support team's quick, friendly, and helpful responses to questions and concerns.
A significant portion of users appreciate the team's patience, professionalism, and willingness to explain features clearly.
Broad user base notes that support is available seven days a week and offers personalized, attentive assistance throughout onboarding and beyond.
Support options
Training options
To see what individual users say about Paw Partner's customer support, check out the review snippets below.
“They've been incredibly helpful with every single issue and respond quickly.”
Kaitlyn S.
General Manager
“Any time we had questions or concerns, their support team has been right there to help us, from our initial video chat for the Demo to a concern that went all the way to the head of the company.”
Kayla B.
General Manager
“The ONLY thing I do not like about Paw Partner is that if I need to change a payment method to pay my monthly fee, I have to call it in.”
Ronnie H.
Owner
“The only draw back for the Paw Payments I've encountered thus far is that it takes a few days to go from client making payment to being in the bank. ”
Kathryn S.
Owner
Paw Partner FAQs
Q. Does Paw Partner support mobile devices?
Paw Partner supports the following devices:
iPad, Android, iPhone
Q. What level of support does Paw Partner offer?
Paw Partner offers the following support options:
Phone Support, Email/Help Desk, Chat, Knowledge Base, FAQs/Forum
