Its secure, its safe. You have full control of what staff do in the salon, reduces theft.
Pros
The software is very simple and easy to usw, support available when requiered
Cons
Theres nothing that i dislike about the software.
Rating breakdown
Likelihood to recommend: 10/10
I moved over to Salon Tracker from other software. The whole migration process to SalonTracker was seamless, the tech team took over and migrated our customers on to Salon Tracker in no time at all. Everything about Salon Tracker has been amazing. The support my team and I have had from [SENSITIVE CONTENT HIDDEN] is second to none, [SENSITIVE CONTENT HIDDEN] has been there, every step of the way. We have made endless calls to her. She has always been on hand to help, nothing is too much trouble for [SENSITIVE CONTENT HIDDEN]. The remote access is great, the Salon Tracker team take over and set everything up for you, packages, prices, products. Thank you for making the change over so easy. 100 percent recommend Salon Tracker and their amazing team! Soleil Tanning Studio, Coventry
Pros
Salon Tracker is a very easy to use system.
Cons
We use petty cash sometimes, there is no petty cash button, basic cash up
Rating breakdown
Likelihood to recommend: 10/10
the clients like the text message reminder when it is correct that is
Pros
I find the customer service very helpful when there is a problem. There were a lot of things about the system that were not very easy to use when comparing it to shortcuts which I used to use, but the team have modified the system to make it a little easier
Cons
we have come across a lot of problems with the system.
clients have been sent text message reminders that are wrong.
You cant get individual stylist end of day sheets, my staff are self employed and the only way they can see what they have made on a certain day is by printing everyones end of day which people do not want other members of staff seeing their income.
Rating breakdown
Likelihood to recommend: 2/10
Pros
Everything is one place. Options of adding Nails, and treatments. I like that I can incorporate the TMAX and track minutes via the software.
Cons
It freezes often and is quite slow to start. When on the staff account using the TMAX system, it doesnt give me (the administrator) the option to remove the 'unconfirm' button for customers using the sunbeds. I would like this to avoid staff using minutes and deleting then.
Hi Breece,
I'd like to say a big thank you from myself and the team for taking the time to review Salon Tracker. It is great to hear from one of our long-standing customers and are pleased that you find the software beneficial to your Salon. With regards to the cons stated, these issues can be easily resolved if you upgrade to our subscription package. We can offer you an exclusive offer if you call us on 0113 350 8230 or email: info@salontracker.co.uk.
Best wishes,
Christie
Rating breakdown
Good overall experience. They sort problems quickly (but obviously not available weekends) absolutely brilliant during lockdown with the suspension of our account payment. And again was there to get us back open again and 3 months reduced on our monthly payments. This has been a god send as we has a tanning business have missed out on our very busy months.
Pros
it is easy to use and we can always get good help if we need it
Cons
We are open 7 days but we can't get help on weekends which can be troublesome. We can't do a booking system (needed one after re opening after covid)as we need all customers emails. Wish it could be done another way.good
Rating breakdown
Likelihood to recommend: 8/10
Salon Tracker offers 3 levels of subscription.
Standard subscription: £30 plus vat / month
Professional subscription: £60 plus vat / month
Enterprise subscription: £90 plus vat / month
There is a minimum 12 month subscription for each package.