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Shop-Ware vs Tekmetric Comparison (2026)

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Good recommendations?

Shop-Ware logo

Shop-Ware

Tekmetric logo

Tekmetric

Overview

A complete shop management solution, with CRM, digital inspections, and payments built in, not bolted on.

Auto repair shops of all sizes and specialties. This includes shop owners, service writers, technicians, and their customers.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

249

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

179

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.8

163

5

4

3

2

1

132

27

3

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
91%
would recommend this app

4.7

104

5

4

3

2

1

87

9

5

1

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
88%
would recommend this app

Pros

“From estimating to sending customers invoices- it makes everything such a breeze.”
CE

Casey E.

Owner

“I love that this was designed by a shop owner.”
Verified reviewer profile picture

Christopher P.

Consultant

“Fairly easy to use.”
Verified reviewer profile picture

Christopher P.

Consultant

Pros

“I had been using this software for a year. When my promotional pricing ended, I contacted customer support simply to ask if there were any options to reduce the cost or find a plan that better fit my budget.”
CC

Carlos C.

owner

“There was no attempt to keep me as a customer—just, "If you want to leave, goodbye."”
CC

Carlos C.

owner

“For the price, we expected smoother onboarding and noticeable efficiency gains.”
MS

Matt S.

ceo

Cons

“I can’t get my own card processor to integrate because Shop-ware won’t let them.”
Verified reviewer profile picture

Christopher P.

Consultant

“Not being able to change customer name on a repair order once its open is inconvenient”
JW

Josh W.

Advisor

“This is even an issue with parts we use daily for estimate building.”
AS

Austin S.

service manager

Cons

“I've never experienced such poor customer service from a subscription-based business.”
CC

Carlos C.

owner

“Instead, the learning curve and time spent hunting for basic functions offset any promised benefits.”
MS

Matt S.

ceo

“Too many clicks for simple tasks, and navigation isn’t obvious.”
MS

Matt S.

ceo

  • Vendor responds to reviews
  • Last review6 months ago
  • Vendor responds to reviews
  • Last review3 months ago

Key features

  • Total features30
  • API
  • Accounting
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Automated Reminders
  • Billing & Invoicing
  • Billing and Invoicing
  • CRM
  • Chat/Messaging
  • Communication Management
  • Contact Database
  • Cost Tracking
  • Customer Database
  • Customer History
  • Customizable Reports
  • Data Import/Export
  • Digital Vehicle Inspection (DVI)
  • Document Management
  • Electronic Payments
  • Electronic Signature
  • Employee Management
  • Employee Scheduling
  • Employee Time Clock
  • Estimating
  • Gift Card Management
  • Inspection Management
  • Inventory Control
  • Inventory Management
  • Invoice Management
  • Job Costing
  • Job Tracking
  • Labor Cost Reporting
  • Labor Rates
  • Maintenance Scheduling
  • Marketing
  • Marketing Management
  • Multi-Location
  • Order Management
  • Parts Management
  • Payroll Management
  • Performance Metrics
  • Point of Sale (POS)
  • Prioritization
  • Progress Tracking
  • Purchase Order Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Records Management
  • Reminders
  • Repair Tracking
  • Reporting & Statistics
  • Reports and Analytics
  • SMS Messaging
  • Scheduling
  • Service History
  • Task Management
  • Third-Party Integrations
  • Time Tracking
  • Transaction History
  • User Management
  • VIN Decoder
  • VIN Lookup
  • Vehicle Information
  • Work Order Management
  • Workflow Management
  • Total features66
  • API
  • Accounting
  • Activity Dashboard
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Automated Reminders
  • Billing & Invoicing
  • Billing and Invoicing
  • CRM
  • Chat/Messaging
  • Communication Management
  • Contact Database
  • Cost Tracking
  • Customer Database
  • Customer History
  • Customizable Reports
  • Data Import/Export
  • Digital Vehicle Inspection (DVI)
  • Document Management
  • Electronic Payments
  • Electronic Signature
  • Employee Management
  • Employee Scheduling
  • Employee Time Clock
  • Estimating
  • Gift Card Management
  • Inspection Management
  • Inventory Control
  • Inventory Management
  • Invoice Management
  • Job Costing
  • Job Tracking
  • Labor Cost Reporting
  • Labor Rates
  • Maintenance Scheduling
  • Marketing
  • Marketing Management
  • Multi-Location
  • Order Management
  • Parts Management
  • Payroll Management
  • Performance Metrics
  • Point of Sale (POS)
  • Prioritization
  • Progress Tracking
  • Purchase Order Management
  • QuickBooks Integration
  • Quotes/Estimates
  • Records Management
  • Reminders
  • Repair Tracking
  • Reporting & Statistics
  • Reports and Analytics
  • SMS Messaging
  • Scheduling
  • Service History
  • Task Management
  • Third-Party Integrations
  • Time Tracking
  • Transaction History
  • User Management
  • VIN Decoder
  • VIN Lookup
  • Vehicle Information
  • Work Order Management
  • Workflow Management

Integrations

  • Total integrations13
  • 360 Payments
  • ALLDATA
  • AutoOps
  • AutoVitals
  • Autoflow
  • Broadly
  • Demandforce
  • Epicor CRM
  • Kukui
  • PartsTech
  • QuickBooks Online
  • QuickBooks Online Advanced
  • ShopLoaner
  • Slack
  • Steer
  • WickedFile
  • Total integrations7
  • 360 Payments
  • ALLDATA
  • AutoOps
  • AutoVitals
  • Autoflow
  • Broadly
  • Demandforce
  • Epicor CRM
  • Kukui
  • PartsTech
  • QuickBooks Online
  • QuickBooks Online Advanced
  • ShopLoaner
  • Slack
  • Steer
  • WickedFile