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Shopmonkey vs RO Writer Comparison (2026)

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Shopmonkey

RO Writer

Overview

Shopmonkey is an all-in-one platform: a cloud-based auto repair solution built for shop life. It streamlines estimates, scheduling, digital inspections, reporting, customer and internal communication, marketing, accounting, and more.

Trusted by thousands of shops for 50 years, RO Writer is the all-in-one shop management software that helps you do more with less hassle. From scheduling and repair orders to parts sourcing and payments, everything works together to keep you running smarter, faster, and more profitable than ever.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

239

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

199

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.6

271

211

Value for money

Ease of use

Features

Customer support

84%

would recommend this app

3.9

Value for money

Ease of use

Features

Customer support

69%

would recommend this app

Pros

“Value for money, invoice management, business management, customer support, report and tax, security”

Vanessa B.

Bookkeeper

“I like how it combines scheduling, invoicing, and business management into one platform.”

Alissa P.

agent

“I like that Shopmonkey has great customer support team that is highly responsive which is very essential as employees do not face any challenges that could cause downtime.”

Cherif S.

HR Manager

Pros

“NO FANCY BUTTONS, AREA'S TO ENTER INFORMATION OR HUNT FOR WHAT DATA YOU ARE LOOKING FOR.”

ALAN B.

Manager

“It has great integrations that help the service writing process greatly.”

Edgar R.

COO

“We love that it is server based. If our internet goes out, we can continue to use RO Writer. ”

Wes D.

Owner

Cons

“Where to start with this, horrible account reports, integration errors, constant client complaints, no away messages, very antiquated, no management reports for over runs on labor times missed punch outs anything”

Spikes L.

Owner

“The shoponkey application page could be quite over engaging for new users.”

Adewale S.

HIO

“Shopmonkey can be more expensive than older systems or entry-level shop software.”

Ryan P.

Service Tech

Cons

“I think it’s difficult to identify which parts are for what”

Jeff E.

Service advisor

“It wasn't the easiest thing to get all of the Service Techs trained to use.”

Brenda C.

Billing Clerk

“We often end up with appointments on the wrong day, at the wrong time, because people who use the program occasionally get tripped up by the anomalies/inconsistencies.”

Nic C.

SERVICE WRITER