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Point of sale and delivery tracking system for dry cleaners
SMRT Systems Pricing, Features, Reviews and Alternatives
SMRT Systems product overview
What is SMRT Systems?
SMRT Systems is a cloud-based point-of-sale (POS) solution designed to help dry cleaning businesses manage drivers, customers, and staff members, track deliveries and process payments on a centralized platform. Features include automated reminders, order management, route optimization, bill statements, custom pricing, and reporting.
Typical customers
Platforms supported
Support options
Training options
SMRT Systems pricing information
Value for money
4.7
/5
102
Starting from
No pricing info
Pricing options
Value for money contenders
SMRT Systems features
Functionality
4.8
/5
102
Total features
30
1 categories
Most valued features by users
Functionality contenders
SMRT Systems users reviews
Overall Rating
4.9
/5
102
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9.71/10
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Ken S.
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William W.
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Donny M.
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Sami K.
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Ben C.
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Jon K.
Overall rating contenders
Richard A.
Verified reviewer
Retail, 11-50 employees
Used daily for 2+ years
Review source
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Incredibly fast and organized support, mixed with an ever updating platform allows us to automate where we didn't know we'd be able to before.
SMRT brings dry cleaning and delivering a great experience to customers into the 21st century. For decades, our industry was underserved and with SMRT on the scene, we are equipped with the finest software to run a world-class organization.
I thought we needed an app to appeal to the newer generations. Actually, couldn't be further from the truth. SMRT delivers in every aspect.
Kyle M.
Verified reviewer
Consumer Services, 11-50 employees
Used daily for 1-2 years
Review source
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In my opinion, a POS is only as good as the support team behind the software. The support team behind SMRT POS is knowledgeable, responsive, and friendly. Nearly all of my support requests are solved the same day, typically inside of 2 hours.
Bringing new team members up to speed is very easy and much faster than with any other POS we've used in the past. The layout and functionality of the software is intuitive so it's easy for people who've never worked at a dry cleaners to learn their jobs quickly. Another feature I love is the reports or KPIs as they call them. I, and each of my team members, have access to the information we need to to provide our customers with the highest level of service. You can customize the reports available so that everyone sees the same reports, or you can customize down to the job role or even for each individual user. Probably the best, and most polished, function is the route module. It just plain works, and it's been transformitive for our business.
When we signed on a year and a half ago, the software was still a bit raw. The support team has been fantastic, and the development team has been consistently fixing flaws and rolling out new features. Nearly all of my frustrations have been resolved.
Todd F.
Consumer Services, 11-50 employees
Used daily for 2+ years
Review source
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Excellent overall experience with SMRT and it’s people!
A great variety of useful functions. Great support!
Like with many POS systems the documentation is a work in progress.
Anonymous Reviewer
Verified reviewer
Accounting, 1-10 employees
Used daily for less than 6 months
Review source
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Horrible experience
Basically the company installed the software and wouldn't help with any pricing lists. Because the ulchsrges are basic upcharges that cannot be used for all items ,I am not able to use the system. I have tried over and over to get the technicians help me solve the matter all I get is the run around. Every month I am being billed for one hundred Nd fifty dollars for a system that isn't even working for me.
Lucky fir me that my original software is still operating or i would have been in alot of trouble. I do not recommend this to anyone. Don't believe that they are available to help you 24/7 once they got you hooked you are out of luck
We regret the negative experience. We are happy to have resolved the billing concerns quickly and to the client's satisfaction. SMRTsystems wishes their team and business the best.
Ryan G.
Consumer Services, 11-50 employees
Used daily for 2+ years
Review source
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Very good client support and easy to work with. A great partner.
Route management, customer communication, AutoPay, and receivables management are all fantastic. They continue to enhance the product with fixes, improvements, and new features. Great support.
Limited POS options - no Apple Pay, Google Pay, etc. These have since been added.
SMRT Systems FAQs and common questions
Q. What type of pricing plans does SMRT Systems offer?
SMRT Systems has the following pricing plans:
Pricing model: Subscription
Q. Who are the typical users of SMRT Systems?
SMRT Systems has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business
Q. What languages does SMRT Systems support?
SMRT Systems supports the following languages:
English
Q. Does SMRT Systems support mobile devices?
SMRT Systems supports the following devices:
Android, iPad, iPhone
Q. Does SMRT Systems offer an API?
No, SMRT Systems does not have an API available.
Q. What other apps does SMRT Systems integrate with?
SMRT Systems integrates with the following applications:
Zapier, Segment
Q. What level of support does SMRT Systems offer?
SMRT Systems offers the following support options:
24/7 (Live rep), Chat, Email/Help Desk, Phone Support, Knowledge Base, FAQs/Forum
Common SMRT Systems comparisons
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