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SMRT Systems

Point of sale and delivery tracking system for dry cleaners

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SMRT Systems Pricing, Features, Reviews and Alternatives

SMRT Systems product overview

What is SMRT Systems?

SMRT Systems is a cloud-based point-of-sale (POS) solution designed to help dry cleaning businesses manage drivers, customers, and staff members, track deliveries and process payments on a centralized platform. Features include automated reminders, order management, route optimization, bill statements, custom pricing, and reporting.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
Chat
Email/Help Desk
Phone Support
Knowledge Base
FAQs/Forum

Training options

In Person
Documentation
Live Online
Webinars
Videos

SMRT Systems pricing information

Value for money

4.7

/5

102

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

SMRT Systems features

Functionality

4.8

/5

102

Total features

30

1 categories

Most valued features by users

Multi-Location
Point of Sale (POS)
Third Party Integrations
Billing & Invoicing
Customer Database
Employee Management
Loyalty Program
Multi-Store

Functionality contenders

SMRT Systems users reviews

Overall Rating

4.9

/5

102

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.71/10
Rating distribution

5

4

3

2

1

91

10

0

0

1

Pros
Interesting to see the evolution and customizing this great group of professional roll out to not only be uber competitive but to help us business owners perform at optimal outcomes.

KS

Ken S.

The big difference for me with SMRT was not that everything was perfect on day one, but that the company actually cares when I have an issue and helps me resolve it in a timely manner.

WW

William W.

Super easy to use, lots of valuable features, very good support, route app is great, customer communication platform is the best.

DM

Donny M.

Cons
I understand why SMRT doesn't have customers fill out a ticket before we pick it up - it's confusing and they don't know the difference between specific items.

SK

Sami K.

About the only thing in transition that proved difficult was the adding descriptions on every item again.

BC

Ben C.

The only thing missing is SMRT does not have A mobile app.

JK

Jon K.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Six Years Running

Reviewed 2 years ago

Incredibly fast and organized support, mixed with an ever updating platform allows us to automate where we didn't know we'd be able to before.

Pros

SMRT brings dry cleaning and delivering a great experience to customers into the 21st century. For decades, our industry was underserved and with SMRT on the scene, we are equipped with the finest software to run a world-class organization.

Cons

I thought we needed an app to appeal to the newer generations. Actually, couldn't be further from the truth. SMRT delivers in every aspect.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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SMRT POS is Just Plain Smart

Reviewed 2 years ago

In my opinion, a POS is only as good as the support team behind the software. The support team behind SMRT POS is knowledgeable, responsive, and friendly. Nearly all of my support requests are solved the same day, typically inside of 2 hours.

Pros

Bringing new team members up to speed is very easy and much faster than with any other POS we've used in the past. The layout and functionality of the software is intuitive so it's easy for people who've never worked at a dry cleaners to learn their jobs quickly. Another feature I love is the reports or KPIs as they call them. I, and each of my team members, have access to the information we need to to provide our customers with the highest level of service. You can customize the reports available so that everyone sees the same reports, or you can customize down to the job role or even for each individual user. Probably the best, and most polished, function is the route module. It just plain works, and it's been transformitive for our business.

Cons

When we signed on a year and a half ago, the software was still a bit raw. The support team has been fantastic, and the development team has been consistently fixing flaws and rolling out new features. Nearly all of my frustrations have been resolved.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great POS for Dry Cleaners

Reviewed 11 days ago

Excellent overall experience with SMRT and it’s people!

Pros

A great variety of useful functions. Great support!

Cons

Like with many POS systems the documentation is a work in progress.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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This has been a nightmare

Reviewed 8 months ago

Horrible experience

Pros

Basically the company installed the software and wouldn't help with any pricing lists. Because the ulchsrges are basic upcharges that cannot be used for all items ,I am not able to use the system. I have tried over and over to get the technicians help me solve the matter all I get is the run around. Every month I am being billed for one hundred Nd fifty dollars for a system that isn't even working for me.

Cons

Lucky fir me that my original software is still operating or i would have been in alot of trouble. I do not recommend this to anyone. Don't believe that they are available to help you 24/7 once they got you hooked you are out of luck

Vendor response

We regret the negative experience. We are happy to have resolved the billing concerns quickly and to the client's satisfaction. SMRTsystems wishes their team and business the best.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Support And Product Development

Reviewed 4 months ago

Very good client support and easy to work with. A great partner.

Pros

Route management, customer communication, AutoPay, and receivables management are all fantastic. They continue to enhance the product with fixes, improvements, and new features. Great support.

Cons

Limited POS options - no Apple Pay, Google Pay, etc. These have since been added.

SMRT Systems FAQs and common questions

Q. What type of pricing plans does SMRT Systems offer?

SMRT Systems has the following pricing plans:
Pricing model: Subscription


Q. Who are the typical users of SMRT Systems?

SMRT Systems has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Q. What languages does SMRT Systems support?

SMRT Systems supports the following languages:
English


Q. Does SMRT Systems support mobile devices?

SMRT Systems supports the following devices:
Android, iPad, iPhone


Q. Does SMRT Systems offer an API?

No, SMRT Systems does not have an API available.


Q. What other apps does SMRT Systems integrate with?

SMRT Systems integrates with the following applications:
Zapier, Segment


Q. What level of support does SMRT Systems offer?

SMRT Systems offers the following support options:
24/7 (Live rep), Chat, Email/Help Desk, Phone Support, Knowledge Base, FAQs/Forum

Common SMRT Systems comparisons

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