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SMRT Systems Logo
SMRT Systems
4.9
(117)

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Point of sale and delivery tracking system for dry cleaners

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SMRT Systems Pricing, Features, Reviews and Alternatives

SMRT Systems product overview

Price starts from

75

/user

Per month

What is SMRT Systems?

SMRT Systems is a cloud-based point-of-sale (POS) solution designed to help dry cleaning businesses manage drivers, customers, and staff members, track deliveries and process payments on a centralized platform. Features include automated reminders, order management, route optimization, bill statements, custom pricing, and reporting.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
Chat
Email/Help Desk
Phone Support
Knowledge Base
FAQs/Forum

Training options

In Person
Documentation
Live Online
Webinars
Videos

SMRT Systems pricing information

Value for money

4.7

/5

117

Starting from

75

/user

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

SMRT Systems features

Functionality

4.8

/5

117

Total features

38

2 categories

Most valued features by users

Inventory Management
Third-Party Integrations
Multi-Location
Point of Sale (POS)
Billing & Invoicing
Customer Database
Sales Reports
Discount Management

Functionality contenders

SMRT Systems users reviews

Overall Rating

4.9

/5

117

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.61/10
Rating distribution

5

4

3

2

1

105

11

0

0

1

Pros
Interesting to see the evolution and customizing this great group of professional roll out to not only be uber competitive but to help us business owners perform at optimal outcomes.
The big difference for me with SMRT was not that everything was perfect on day one, but that the company actually cares when I have an issue and helps me resolve it in a timely manner.
Super easy to use, lots of valuable features, very good support, route app is great, customer communication platform is the best.
Cons
I understand why SMRT doesn't have customers fill out a ticket before we pick it up - it's confusing and they don't know the difference between specific items.
About the only thing in transition that proved difficult was the adding descriptions on every item again.
The only thing missing is SMRT does not have A mobile app.

Overall rating contenders

CD
AvatarImg

Charles D.

Retail, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy transfer and start up

Reviewed 3 years ago

My overall experience has been positive. The texting feature allows me to comunicate easily with my customers and has made my delivery service more efficient. Support is fast and usually solves your issues very quickly, either with email or on the phone.

Pros

This software is easy to learn. Training new employyes is easy. It is flexible and adapts well to the way you run your business. The ability to communicate with your customers through texting has been a big help. The support has been excellent.

Cons

I would like it if it printed tags for the lot system assembly operation. It is not a major problem but it would make it easier for my operation.

RM
AvatarImg

Ryan M.

Consumer Services, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Review

Reviewed a year ago

Overall I have been extremely happy and and the support staff has been great. My one recommendation would be around the onboarding. For the first two weeks during implementation we felt lost. We did not know what to expect until the system went live. We are now 1 month in and becoming very comfortable and making adjustments and fixing mistakes we made in the first couple of weeks. I feel much of that might have been avoided with a better training / onboarding process.

Pros

The automation is what is most beneficial for us. What ultimately made me choose this system was the integrated marketing.

Cons

This system does very well for dry clean customers and the wash dry fold customers from my laundromats. However, we also have several large Commercial clients that require a slightly different process.

JD
AvatarImg

Joe D.

Retail, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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New system

Reviewed 3 years ago
Pros

Information needed on tracking tickets,clothing

Cons

Internet based and too many steps along the way.

LC
AvatarImg

Laurie C.

Apparel & Fashion, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Wish we made the switch sooner!

Reviewed 4 years ago

We have improved garment tracking and communication internally and with customers. We are able to be really transparent. The customer interface is great. The team is great to work with! Our systems and processes are getting streamlined in a way we've been dreaming about for years, but had roadblocks with previous software.

Pros

So easy to use and setup. My staff basically trained themselves. When we do encounter a question or issue, customer support is super responsive and we have our needs met immediately. It's a very intuitive system, easy to navigate and figure out even without a lot of training. One of the best things about it is the web based platform so that we can easily access the system from anywhere to help with training or trouble shooting even when not on site.

Cons

My only issues are tiny, nit-picky things with headings or section titles that don't really change the overall function, just the look of things.

ED
AvatarImg

Eric D.

Retail, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Duke's Cleaners on SMRT

Reviewed 4 years ago

When we switched to SMRT we didn't have a route at all and now it is growing weekly. With the clients being able to setup a pickup/delivery right from their cell phone.

Pros

This is by far the easiest to use POS we have ever used. It has anything that you would want to run your Dry Cleaning business

Cons

It could be a little more marketing friendly.

SMRT Systems FAQs

Q. What type of pricing plans does SMRT Systems offer?

SMRT Systems has the following pricing plans:
Starting from: $75.00/month
Pricing model: Subscription


Q. Who are the typical users of SMRT Systems?

SMRT Systems has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Q. What languages does SMRT Systems support?

SMRT Systems supports the following languages:
English


Q. Does SMRT Systems support mobile devices?

SMRT Systems supports the following devices:
Android, iPad, iPhone


Q. Does SMRT Systems offer an API?

No, SMRT Systems does not have an API available.


Q. What other apps does SMRT Systems integrate with?

SMRT Systems integrates with the following applications:
Zapier, Segment


Q. What level of support does SMRT Systems offer?

SMRT Systems offers the following support options:
24/7 (Live rep), Chat, Email/Help Desk, Phone Support, Knowledge Base, FAQs/Forum

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