SMRT Systems Reviews

It is user friendly once you are trained.

The accounting portion is not user friendly but I am told this is being worked on.

Certainly! Here's the edited version:In simple terms, this system is unparalleled. SMRT is the cornerstone of my business. I relied on it when I had just one store, and now, with 15 stores, it remains indispensable. By design, the system streamlines your operations, resulting in cost savings and more customer engagement. The team continuously updates and enhances its features. What's more, the system is modular, ensuring it adapts to your business needs. The support and installation team is exceptional.

Some functions are still in the works, but the fact that the SMRT team is actively working to improve their product and the fact that they listen to the needs of their customers speaks volumes!

I just have to say, SMRT Systems is an absolute game-changer for dry cleaning businesses. Since we started using their platform, our operations have been running so much more smoothly, and our customers have definitely noticed the difference.Their team is incredibly helpful and knowledgeable, especially [sensitive content hidden], who provided exceptional support during our transition to the platform. The user-friendly interface and real-time tracking features have made our lives so much easier, and we're now able to deliver a higher level of service to our customers.If you're in the dry cleaning industry, I can't recommend SMRT Systems enough. They're a team of true professionals who are dedicated to helping their clients succeed. Thanks for everything, SMRT Systems!

Nothing really as this is miles ahead of other systems.

Very modern and great looking user friendly interface. SMRT is unmatched in helping me run my highly sophisticated, multiple location business. I have multiple stores, multiple routes, complex billing, multiple discount promotions, many price rate, different brands, many employees, and much more. SMRT handles all these multiple moving parts with ease.

some features I would like are not ready, but most of my needs have been met to run my multi location, highly sophisticated operation with lots of moving parts.

Fully functional, easy to fit into our mode of operation, cloud based, very personal service

Poor cash drawer accounting, credit charges not on daily audit sheets

The automation is what is most beneficial for us. What ultimately made me choose this system was the integrated marketing.

This system does very well for dry clean customers and the wash dry fold customers from my laundromats. However, we also have several large Commercial clients that require a slightly different process.

Onscreen graphics and automated texting when orders are finished helps keeping customers goods moving

Bulk route pick up would be a nice added feature

The software is easy to understand and has many options.

Our old system did not allow for the picking up of a order without processing a payment. In SMRT this is possible but there are management tools to successfully monitor these tickets. Just a shift change in

It’s very user friendly and has everything we need to make our business run smoothly.

Every time there is something I don’t like or understand, the support team answers right away and helps me find a solution so there isn’t anything I don’t like.

Information needed on tracking tickets,clothing

Internet based and too many steps along the way.

The ease of use and communication with customers are what I like most about SMRT.

There are certain elements that cannot be customized at this time. This forces you to find and integrate with a 3rd party system to accomplish some tasks.

SMRT POS software is easy to use and dummy proof. I started off using SPOT, then went to Starch up. By far hands down SMRT is the best software out there. Their demo process was detailed. They custom made my inputs and migrated all my customers data over. Any issues that arose, was probably one or two at the max. It was resolved in 10-15 minutes. I should have implemented SMRT from day one.

I have no complaints. It is a well designed and put together software which was tailored for the dry cleaning industry.

Simplicity of setup and use. The amount of time they spent training.

I do not have any cons, I do not have any cons

This software is easy to learn. Training new employyes is easy. It is flexible and adapts well to the way you run your business. The ability to communicate with your customers through texting has been a big help. The support has been excellent.

I would like it if it printed tags for the lot system assembly operation. It is not a major problem but it would make it easier for my operation.

The functionality for customers to interact with the business

The initial conversion of our conveyor systems was extremely difficult.

This software does everything it promises and more. It has increased our customer engagement, increased sales, and reduced expenses by our drycleaning routes much more efficient.

Like learning all new systems, there is a learning curve. However, the learning curve with the SMRT software is as flat as can be.

Brings current tech to the dry cleaning industry that has had archaic software for decades

Really no complaints, they are consistently sending out updates and improvements

The best feature that ALL other softwares lack, is the communication module between customers, CSR’s, and drivers.

Reports are a little tiny bit disappointing. While support can create any type of report you need, it would be nice to have them readily accesible to run with different criteria as needed.

-The best features for us in my opinion are, the driver app and ability to track orders to the second they are delivered, the line of communication it has opened between us, and our customers. -The system is very user friendly and is far superior in the detailing function for our CSRs

-We are missing one feature, however, we understand that the function we need is specific to our business and will need to be created from the ground up, and is no easy task. We have have had constant contact with this matter, and know our request is being worked on. -The integration was not necessarily easy, but with the help of SMRT we have been able to cater the system to meet our unique needs

SMRT Systems makes our diverse dry cleaning business simple to manage from one screen. Easy to setup and implement this is a no brainer for anyone needing a POS in our industry. The staff and especially the ambitious [SENSITIVE CONTENT HIDDEN] are available post implementation to assist in making this product a custom solution for your business. Our two favorite aspects are the client communication and the pickup / delivery function. We love the ongoing updates and their willingness to listen to suggestions. For example, I once asked [SENSITIVE CONTENT HIDDEN] to make a minor change that would switch all items racked to shelves as boxed items in the drivers mobile App, within 48 hours it was done! Well done SMRT, glad to be a part of this winning team.

As with any change, there are initial growing pains but nothing more than we expected. I do think the customer 'portal' does need to be App based at some point.

SMRT is intuitive and has a clean look. The developers are continuously updating the platform and Support is quick and usually succinct.

The help menu is abysmal. Often times have to reach out to Support to answer same questions over and over again.

So easy to use and setup. My staff basically trained themselves. When we do encounter a question or issue, customer support is super responsive and we have our needs met immediately. It's a very intuitive system, easy to navigate and figure out even without a lot of training. One of the best things about it is the web based platform so that we can easily access the system from anywhere to help with training or trouble shooting even when not on site.

My only issues are tiny, nit-picky things with headings or section titles that don't really change the overall function, just the look of things.

SMRT is very user friendly and highly professional. It eliminates headaches and saves time and money. SMRT just makes our business run smooth and easy. We were SMART to get SMRT!

SMRT is a win win situation. No cons in any way whatsoever.

Having moved from a POS after 20 years that had fell behind along the way, we have found the features in SMRT to be super refreshing. Access to data & reports is so easy and the custom KPI feature is really, really helpful.

The marketing (texting) features could be much more robust. Some CRM features would be nice as well so that you could track sales leads and so forth.

This is by far the easiest to use POS we have ever used. It has anything that you would want to run your Dry Cleaning business

It could be a little more marketing friendly.