Pros
Training for our staff has been easy, the program is very user friendly and great sized buttons for ease of vision and access. Updating of menu items is so easy no problems at all and the trainees have been able to do this with no hassles. Able to itemise each thing on the menu and then the drop down lists are great.
Cons
Having to clear a sale prior to starting a new sale is a little painful. On the iPad sometimes need to make the screen bigger or smaller due to the font. This could be an Apple issue not the software but thought I would mention it.
Thanks for the review Donna. There are auto clearing options in Settings - Admin - Ordering Modes. Options include "Manual", "Auto on Paid" and "Auto on Paid and Served". If you are printing kitchen dockets then it's best to use "Auto on Paid". Clients that use the built in KDS (Kitchen Display System) typically use "Auto on Paid and Served". For more details on this just search "SplitAbility Ordering Modes".
Rating breakdown
IIn my 30 year’s experience as Owner/Chef/Manager of 4 restaurants, I have found this app Splitabilty and its company to be hands down the best Restaurant/Bar POS system I have ever used. After years of frustration with expansive unreliable and bad customer service systems, I have found Splitability to be extremely helpful and available, right from the word go. I have been able to customise the Splitability App to suit my restaurant and we currently run 4 x touchscreens, one office computer and about 10 tablets on a daily basis without and difficulties. I found the initial setting up easy because it uses Google spreadsheets, the cutting pasting tool, reverse editing and the safety of data makes the POS and menu customising simple and quick. I remember I had the whole system up and going in one day.
Pros
Its an App, so you can use your own hardware (Mobile phone, computers, touchscreens, Tablets) Making it very affordable to run and setup as its completely wireless. They have a free trial period and then a very affordable monthly charge which has unlimited use access and devises. As long as you have WiFi your good to go, you can access your POS, check-up on orders and make changes anywhere. Menu customising quite simple. Splitting bills is very easy for front of house.
Cons
I really cant think of anything, during the process on integration into my restaurant/bar I had a few ideas that I though would make the system more user friendly, I told them about my ideas and they actually upgraded the system with some of my ideas. Outstanding!
Thanks for the review Mario, it's a pleasure to be working with you! Casa Mia Restaurant is a glowing example of how hospitality businesses can adopt new ideas and streamline their processes. The updates to SplitAbility POS based on your suggestions have helped the product no end.
Rating breakdown
Likelihood to recommend: 10/10
It's a good value for the software. What appealed to us is that it doesn't have a start-up cost, no lock-in contract, and quite easy to setup. The functionality is quite basic, such as the reporting. However you'll be able to access the google drive and copy those data and manually create your own report. Customer support is also good, they reply promptly. Overall, it's a good option for a start-up business and potentially more.
Pros
No lock-in contract, no up-front cost,
Cons
I need to manually do my own report by manipulating the google drive documents.
Thanks for the feedback Henry. Further reporting capabilities have recently been rolled out with more to follow. e.g. We now have best sellers, inventory count and max/min levels all on a single click. The full transaction journal shall remain for those who wish to generate customized reports. Templates can be saved and applied to any date range. For more detail see the "POS/Reports" section.
Rating breakdown
Likelihood to recommend: 7/10
Very responsive customer service.
Pros
After looking at a number of POS systems, Splitability was the easiest to set up and run our burger restaurant
Cons
I am happy with the functionality of the software.
Thanks for the review Clive. Love working with Happy Belly Burgers! Your feedback on the product is highly regarded and helps us set our development priorities and the product road map. We look forward to supporting you in the future as we look to add more integrated apps. Have you got a secret ingredient in those burgers? With a Google rating of 4.9 stars over 145 reviews they must taste amazing!
Rating breakdown
Likelihood to recommend: 10/10
Pros
We had 800+ regulars saved in our system. Customers loyalty points were saved under their 'regular profile' and you could also save their regular order too. Customers were in and out faster and most satisfied with the fast, efficient service we provided.
As the software was also online based, this meant that you could also use the POS system on your phones. We did this many a time when out internet crashed or our ipad was not charging correctly.
I was able to access all of the daily past reports on my Gmail account, this was most helpful when doing the daily reports, profit and loss and necessary paperwork.
Cons
We would of liked for the reports to be a little more detailed eg, showing the most popular and least popular items sold, most and least busiest time of the day and comparisons between days/months/years. You can still find all of this information in the reports but it must be worked out manually.
Thanks for the feedback Brianna, it's important for potential clients to hear from businesses like Cafe Urban on ways the system is being used. Especially how the system can operate on the phone network if there is no Internet connection. Best selling items are now listed in the Inventory management section. We'll take note of the built-in reporting request and add it to the development schedule. Once again we appreciate the time you've taken to do this review.
Rating breakdown
Single register/tablet costs AUD $30 per month
Unlimited register/tablet costs AUD $60 per month per site
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