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Tekmetric vs Shopmonkey Comparison (2026)

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Tekmetric

Shopmonkey

Overview

Auto repair shops of all sizes and specialties. This includes shop owners, service writers, technicians, and their customers.

Shopmonkey is an all-in-one platform: a cloud-based auto repair solution built for shop life. It streamlines estimates, scheduling, digital inspections, reporting, customer and internal communication, marketing, accounting, and more.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

179

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

239

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.7

104

Value for money

Ease of use

Features

Customer support

88%

would recommend this app

4.6

271

211

Value for money

Ease of use

Features

Customer support

84%

would recommend this app

Pros

“I had been using this software for a year. When my promotional pricing ended, I contacted customer support simply to ask if there were any options to reduce the cost or find a plan that better fit my budget.”

Carlos C.

owner

“There was no attempt to keep me as a customer—just, "If you want to leave, goodbye."”

Carlos C.

owner

“For the price, we expected smoother onboarding and noticeable efficiency gains.”

Matt S.

ceo

Pros

“THE DIGITAL CUSTOMER COMMUNICATION ,Hands down a game changer ,The ability to text estimates, digital vehicle inspections (DVIs) with photos, and invoices directly to customers, helps approvals happen much faster .”

Kira H.

Software revier

“The customer-facing features—like texting photos of parts that need replacement—have built massive trust with our clients and increased our average repair order value.”

Kira H.

Software revier

“I like that it combines scheduling, invoicing and inventory tracking all into one platform. ”

Danielle T.

IT Consult

Cons

“I've never experienced such poor customer service from a subscription-based business.”

Carlos C.

owner

“Instead, the learning curve and time spent hunting for basic functions offset any promised benefits.”

Matt S.

ceo

“Too many clicks for simple tasks, and navigation isn’t obvious.”

Matt S.

ceo

Cons

“Where to start with this, horrible account reports, integration errors, constant client complaints, no away messages, very antiquated, no management reports for over runs on labor times missed punch outs anything”

Spikes L.

Owner

“The shoponkey application page could be quite over engaging for new users.”

Adewale S.

HIO

“Shopmonkey can be more expensive than older systems or entry-level shop software.”

Ryan P.

Service Tech