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Toast POS vs Shift4 Comparison (2026)

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Toast POS

Shift4

Overview

Toast POS is a cloud-based restaurant point of sale and management platform that runs ordering, payments, online ordering, kitchen operations, inventory, and reporting on one system — built for restaurants, bars, cafés, and food trucks.

Shift4 powers the experience economy, enabling businesses to deliver the moments that matter.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

No videos yet

No screenshots yet

Pricing

Starting from

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

No pricing info

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.1

554

325

115

Value for money

Ease of use

Features

Customer support

69%

would recommend this app

3.9

159

105

Value for money

Ease of use

Features

Customer support

65%

would recommend this app

Pros

“It appears when guests pay with "tap to pay" it tends to put a hold on the total amount, and then charges them that amount.”

Courtney T.

HR Manager

“I can click on numbers and it will expand to show where they came from.”

LINDA F.

Controller

“Handhelds device for contactless payment is the winner as customer don't have to head to cashier to make payment and can pay the meal from the comfort of the table.”

Carmen H.

Marketing Executive

Pros

“I was told that request will take approximately five days to review and that I will receive a decision by email.”

Mike M.

Owner

Cases were marked as “resolved” automatically after five days, even though nothing had been fixed or explained.

Jasper L.

Owner

“I would be willing to change my review if customer service would work with me on the fee as they have been good in previous years about reversing fees for services was not using when calling in.”

Jonathan G.

Owner

Cons

“The company I work for uses Toast POS to charge guests to their room number; sometimes the systems don't communicate and tabs are left unpaid.”

Barrett D.

Night Auditor

“I would say the only thing about Toast that I don't like is their pricing for implementing integrations. Because even when the integration is necessary, myself or my consulting clients have a hard time justifying the additional spend over necessary expenses.”

Allie H.

Founder

“This process took more than two months and included email, telephone, and service tickets. When our payments to TOAST stopped due to this problem, we got more attention.”

Brian D.

Treasurer

Cons

“I contacted Shift4 to cancel my account and, after spending approximately one hour on hold, was told I had two choices: cancel immediately and pay a $1,000 early termination fee, or remain under contract for another 10 months.”

Mike M.

Owner

“Within only a few hours, I received approximately 300 fraudulent card-testing attempts, forcing me to disable processing again.”

Mike M.

Owner

“After 40 years of delivering food trying to change and have third company handling my delivery need, Barely started with skytab, at the same time with chownow to handle my delivery’s customers and found out that these two doesn’t work together, hoping they start soon”

Shahram B.

Manager