Workshop Software Online Features

Workshop Software Online

Auto Shop Management Software for any sized Auto shop.

3.94/5 (65 reviews)

Competitor Feature Comparison

API
Access Controls/Permissions
Account Reconciliation
Accounting Integration
Activity Dashboard
Activity Tracking
Administrative Reporting
Alerts/Notifications
Appointment Management
Appointment Scheduling
Automated Scheduling
Automatic Backup
Barcode / Ticket Scanning
Billing & Invoicing
Booking Management
CRM
Calendar Management
Communication Management
Cost Analysis
Credit Card Management
Customer Accounts
Customer Database
Customer History
Customer Profiles
Data Import/Export
Discount Management
Electronic Payments
Email Alerts
Email Invitations & Reminders
Email Templates
Email Tracking
Employee Scheduling
Estimating
Historical Reporting
Interaction Tracking
Inventory Management
Inventory Replenishment
Inventory Tracking
Invoice Management
Invoice Processing
Job Scheduling
Job Tracking
Labor Cost Reporting
Labor Rates
Maintenance Scheduling
Multi-Location
Online Booking
Order Entry
Order Management
Order Processing
Order Tracking
Partial Payments
Performance Metrics
Point of Sale (POS)
Price / Margin Management
Progress Reports
Progress Tracking
Project Time Tracking
Purchase Order Management
Purchasing & Receiving
QuickBooks Integration
Quotes/Estimates
Real Time Analytics
Real Time Notifications
Real Time Reporting
Reminders
Reporting & Statistics
Reporting/Analytics
Role-Based Permissions
SMS Marketing Managment
SMS Messaging
Sales Reports
Search/Filter
Secure Data Storage
Service History
Status Tracking
Stock Management
Summary Reports
Supplier Management
Task Scheduling
Team Calendars
Third Party Integrations
User Management
VIN Lookup
Work Order Management
Workflow Management
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API
Access Controls/Permissions
Account Reconciliation
Accounting Integration
Activity Dashboard
Activity Tracking
Administrative Reporting
Alerts/Notifications
Appointment Management
Appointment Scheduling
Automated Scheduling
Automatic Backup
Barcode / Ticket Scanning
Billing & Invoicing
Booking Management
CRM
Calendar Management
Communication Management
Cost Analysis
Credit Card Management
Customer Accounts
Customer Database
Customer History
Customer Profiles
Data Import/Export
Discount Management
Electronic Payments
Email Alerts
Email Invitations & Reminders
Email Templates
Email Tracking
Employee Scheduling
Estimating
Historical Reporting
Interaction Tracking
Inventory Management
Inventory Replenishment
Inventory Tracking
Invoice Management
Invoice Processing
Job Scheduling
Job Tracking
Labor Cost Reporting
Labor Rates
Maintenance Scheduling
Multi-Location
Online Booking
Order Entry
Order Management
Order Processing
Order Tracking
Partial Payments
Performance Metrics
Point of Sale (POS)
Price / Margin Management
Progress Reports
Progress Tracking
Project Time Tracking
Purchase Order Management
Purchasing & Receiving
QuickBooks Integration
Quotes/Estimates
Real Time Analytics
Real Time Notifications
Real Time Reporting
Reminders
Reporting & Statistics
Reporting/Analytics
Role-Based Permissions
SMS Marketing Managment
SMS Messaging
Sales Reports
Search/Filter
Secure Data Storage
Service History
Status Tracking
Stock Management
Summary Reports
Supplier Management
Task Scheduling
Team Calendars
Third Party Integrations
User Management
VIN Lookup
Work Order Management
Workflow Management
Visit WebsiteCompare App
API
Access Controls/Permissions
Account Reconciliation
Accounting Integration
Activity Dashboard
Activity Tracking
Administrative Reporting
Alerts/Notifications
Appointment Management
Appointment Scheduling
Automated Scheduling
Automatic Backup
Barcode / Ticket Scanning
Billing & Invoicing
Booking Management
CRM
Calendar Management
Communication Management
Cost Analysis
Credit Card Management
Customer Accounts
Customer Database
Customer History
Customer Profiles
Data Import/Export
Discount Management
Electronic Payments
Email Alerts
Email Invitations & Reminders
Email Templates
Email Tracking
Employee Scheduling
Estimating
Historical Reporting
Interaction Tracking
Inventory Management
Inventory Replenishment
Inventory Tracking
Invoice Management
Invoice Processing
Job Scheduling
Job Tracking
Labor Cost Reporting
Labor Rates
Maintenance Scheduling
Multi-Location
Online Booking
Order Entry
Order Management
Order Processing
Order Tracking
Partial Payments
Performance Metrics
Point of Sale (POS)
Price / Margin Management
Progress Reports
Progress Tracking
Project Time Tracking
Purchase Order Management
Purchasing & Receiving
QuickBooks Integration
Quotes/Estimates
Real Time Analytics
Real Time Notifications
Real Time Reporting
Reminders
Reporting & Statistics
Reporting/Analytics
Role-Based Permissions
SMS Marketing Managment
SMS Messaging
Sales Reports
Search/Filter
Secure Data Storage
Service History
Status Tracking
Stock Management
Summary Reports
Supplier Management
Task Scheduling
Team Calendars
Third Party Integrations
User Management
VIN Lookup
Work Order Management
Workflow Management
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Mobile apps

iOS App


2 reviews

Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


17 reviews

Workshop Software Online Feature Reviews

25 reviewers had the following to say about Workshop Software Online's features:

Herb S.

Not a great start with staff leaving during our setup & first few weeks & ongoing.

2018-01-20

It helps us operate more efficiently, with invoicing etc & the email/sms features are great.

Pros

Very user friendly for invoicing & general workshop management & Staff have always been friendly.

Cons

US style (EG; Sales By payment method report) not a big deal but could be consistent across all reports.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No

Response from Workshop Software


Hi Herb,

Thanks for your feedback.

Not sure that we could do much about staff leaving ;-).

Great to hear that Workshop Software is user friendly.

Thanks for the suggestions, I'm sure you can appreciate that we cannot implement every suggestion that we get, and we prioritise what we feel might be best to add to the system.

I wish you every success in the future of your business.

Thank you

James Mitchell
CEO Workshop Software

Read more
Cliff O.

Having used many workshop programs we find Workshop Software is feature packed and very user friendl

2018-01-22

Easy vehicle and customer service management with great ability to recall vehicle service history and future repair work due.

Pros

The new vehicle history report and the ability to email and SMS our individual clients easily. the ability to store quotes and easily turn them into invoices

Cons

Waiting for the SMS option or email option to be added so we can send out specials or news letters straight from the software to our full data base.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Workshop Software


Hello Cliff,

Thanks for your feedback, glad to hear that Workshop Software is feature packed.

As for the SMS and email, you can do that with the MailChimp integration. If you need more information with this, please email the support team

All the best for the future success of your business.

All the best

James Mitchell
CEO Workshop Software

Read more
Brad W.

Workshop software

2019-05-07

its a good system all round but needs a few things ironed out.

Pros

Good parts management , easy to setup and input customers etc , costs jobs with all related costs for actual profit per job.

Cons

No decent timesheet feature for my technicians.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No

Response from Workshop Software


Hi Brad,

Thanks for the feedback, appreciate you taking the time.

I'd need a bit more info on your reference to timesheet, not sure if you are referring to the booking diary or mechanic clocking, both of which are quire strong areas of the system, so it seems interesting that you see that as a challenging area.

Thanks

James Mitchell
CEO Workshop Software

Read more
Mark F.

I would find it difficult to run my workshop without this software.

2018-01-19

Pros

Customer tracking, service reminder reports, Repco Navigator integration, SMS reminder service, easy to add users.

Cons

Even limited access user's can see dashboard and $ figures - I feel this should only be visible to the admin.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Workshop Software


Hi Mark,

Thanks for your feedback, appreciate you taking the time to respond.

Great to hear that you could not live without Workshop Software.

For the Dashboard, there is a setting on each user that allows you to show a full, or limited view of the Dashboard.

I wish you every success in the future of your business.

Thank you

James Mitchell
CEO Workshop Software

Read more
Cathy C.

MOSTLY GOOD, A FEW HICCUPS AT THE BEGINNING, BUT ALL SEEMS TO BE FLOWING NOW.

2018-01-18

Pros

ITEM SALES REPORT IS EXCELLENT, AS IT SHOWS COMMITED STOCK ON JOBS.

Cons

CAN'T EXPORT TO EXCEL, WHEN SEARCHING LIMITED DISPLAY, HOURS REPORTING STILL NOT CORRECT, CANNOT REPORT ON LOCATION, WHEN PRINTING INVOICES, IT WOULD BE GOOD IF COMMA'S CAN BE DISPLAYED IN NUMBER FIELD,

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Workshop Software


Hi Cathy,

Thanks for your feedback, good to hear that you see some of the additional updates providing value for your business and we will continue to expand and grow Workshop Software to provide even more value in the future.

All the best for the future success of your business.

Thank you

James Mitchell
CEO Workshop Software

Read more
Lia W.

Time-saving and flexible

2019-05-13

We haven't yet utilised the full extent of program, but are looking forward to finding even more benefits.

Pros

Being able to email invoices and job notes directly to customers is a huge bonus, too.

Cons

Hopefully these improvements will be rolled out at some point! We remain optimistic.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Workshop Software


Hello Lia,

Thanks for your feedback and taking the time to provide some detailed info, it really does help.

Great to hear that it's so much easier than before, and we will take on board your enhancement feedback.

Thanks again,

James Mitchell
CEO Workshop Software.

Read more
BILLY S.

WE HAVE USED WORKSHOP SOFTWARE FOR 18 MONTHS NOW. WOULD DEFINITELY RECOMMEND.

2018-01-16

IT RUNS OUR PURCHASES, SALES, ACCOUNTS AND INVENTORY. IT ALSO STORES CUSTOMER INFORMATION, ENABLES US TO SMS CUSTOMERS MESSAGES AND EMAILS INSIDE THE SOFTWARE.

Pros

THE CONSTANT UPDATES AND LISTENING TO FEEDBACK FROM CUSTOMERS. BEING ABLE TO LOG IN AT HOME AND NOT HAVING TO TAKE USB STICKS AND RELOAD FILES.

Cons

THERE ARE VERY FEW CONS WITH THIS PROGRAM, OCCASIONALLY WHEN AN UPDATE IS RELEASED THERE ARE MINOR BUGS THAT ONCE REPORTED ARE HANDLED AND RECTIFIED QUICKLY.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Workshop Software


Hi Billy,

Thanks for the feedback, appreciate it. Glad to hear that it's providing great value for your business.

All the best.

James Mitchell
CEO Workshop Software

Read more
Sandra U.

still quite a few improvements needed specially in the reports section and invoice notes area

2018-01-15

easy to load vehicle details.

Pros

quick to find customers and vehicles .

Cons

invoices need a "payment due date" for account customers, the notes section of the invoice cant be edited even though the options are there and would be handy to run a report to show all account customers and their balance for each month is on one report rather then having to go into each account and running separate reports.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No

Response from Workshop Software


Hi Sandra,
Thanks for your feedback, appreciate it.
In relation to the reports, I think you might be missing some info.
The customer balance report will give you what you need, plus there are statement reports and transaction reports.

if you need further help with this, please contact the support team.

Thanks again.
James Mitchell
CEO Workshop Software

Read more
Lindsay A.

Workshop Software is a great progam, it does most of what we need it to do.

2018-01-19

Was easier for my staff to use than Xero

Pros

Calender/diary is good Dashboard is good

Cons

Needs more inventory control - ie negative stock report Needs to be cheaper to ad extra users - ie we have two counter terminals the second one gets used every now and then so is not worth paying for another user.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No

Response from Workshop Software


Hi Lindsay,

Thank you for your feedback. Great to hear that Workshop Software is a great program for your business.

In terms of the price, at $49 per month, I'm sure you'll agree that Workshop Software is by far the best value for money application on the market. We want to be sure that we keep the initial price as low as possible, and to pay a small monthly fee for an additional user, we believe is fair.

Appreciate your support and I hope Workshop Software continues to provide great value for your business.

James Mitchell
CEO Workshop Software

Read more
Indra G.

Will never use another program for the workshop

2018-01-16

Pros

The integration with our accounting software is seamless.

Cons

Hoists so they could be listed as an inventory item.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Workshop Software


Hi Indra,

Thanks for the feedback, appreciate it. Glad to hear that it's providing great value for your business.

All the best.

James Mitchell
CEO Workshop Software

Read more
Melanie S.

Easy to learn to use

2018-01-24

Assisted with creating a whole new POS system

Pros

It syncs with MYOB, easy to use, every staff member is capable of operating workshop software.

Cons

If an emailed invoice was sent unsuccessfully would be nice to receive a notification

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Workshop Software


Hello Melanie,

Thanks for your feedback, glad to hear that Workshop Software is very easy to use and that you get great value from the support team.

All the best for the future success of your business.

All the best

James Mitchell
CEO Workshop Software

Read more
Bobbie S.

Easy to use, but basic functionality.

2018-01-23

Easy to use and integrate with other programs.

Pros

It integrates with accounting programs to make life easier and its easy to use and teach to other employees.

Cons

You can't make part payments after the invoice has been closed, you can't edit an invoice once its been closed, and you can't add workshop consumables or tools to the system unless you add them as a part.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Workshop Software


Hello Bobbie,

Thanks for your feedback.

You can make a part payment. Please checkout the help knowledgebase for details on how to do this. You can also separate parts and labour. If you need further help, please contact the support team who will be able to help you through these processes.

Hope that helps.

All the best for your future success with Workshop Software

Thank you

James Mitchell
CEO Workshop Software

Read more
Neoton Y.

Makes work easy

2018-01-23

Very simple to learn and everything is only a couple of clicks

Pros

Easy to use and almost does everything in 1 program. Good information on customers.

Cons

Be able to choose what info you want and make it more simple. Be able to choose the layout you want.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from Workshop Software


Hello Neoton,

Thanks for your feedback. Great to hear that Workshop Software makes work easy!

I wish you every success in the future of your business.

Thank you

James Mitchell
CEO Workshop Software

Read more
Pat T.

Generally pretty good overall

2018-01-16

A better billing and job tracking system

Pros

The product entry database is good too especially now it has been modified to include GST

Cons

The save feature where you loose data sometimes if saved in the wrong order. The print feature which seems to use a 3rd part application to print from.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No

Response from Workshop Software


Hi Pat

Thanks very much for your feedback, it really does help.

Glad your finding easy to search. Not sure what you're referring to in regard to GST as the system has always been able to include GST (maybe you changed the system setting that includes GST in the price. That's been in the system since inception).

I note that you gave one star for Support. We pride ourselves on support and I trust you will have an improved view in the future. I looked at your log, and can see only one support request back in May 2017.

You may also want to contact the support team about losing data and printing. There is no known issue with data. If you login to another device with the same user name, it will log the original user out, maybe that's what you're seeing.

Thanks again, appreciate the feedback, it really does help us to ensure we are providing the best product and service possible.

All the best.
James Mitchell
CEO Workshop Software

Read more
Raniera R.

Very good program, love the constant updates that are relevant to what the customers want.

2018-01-17

Pros

1/ very relevant updates 2/ easy to use 3/ friendly help staff 4/ company listens to the customers wants and updates as needed. 5/ price doesnt change -can access info anywhere in world(i wish reporting was better with that though)

Cons

1/ reporting features are not good enough(needs to be specific) 2/ inspections should be printed on to one sheet, not multiple sheets. 3/ workshop software servers seem to slow down everyday around 3-5pm 4/ have to constantly clear chrome history when program has problems 5/ cant search for specific customer/ report info. 6/ if internet goes down, no way to use system from desktop 7/ cant customize jobsheets and invoices to suit our own systems, so they almost cant be used efficiently in our workshop. 8/ needs more integrations for nz based parts suppliers.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Workshop Software


Hi Raniera,

Thank you for your feedback, appreciate you taking the time to provide this review.

Good to hear that the system is easy to use and that the support team are looking after you.

As for the reporting, might be good to get some specific info on that, as there are many reports in the system. Also, finding a specific customer? Not sure about that, as you can search for a customer top search bar that includes name, phone etc.

Again, thanks for the feedback, appreciate it. All the best for your future success.

James Mitchell
CEO Workshop Software

Read more
Elicia S.

Could be good but too many faults

2018-01-16

Pros

Easy to use easy to integrate overall idea of software would work.

Cons

Simple things such as invoices not adding up, mechanic reporting not working, clocked times not correct forcing us to manually check these things.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Workshop Software


Hi Elicia

Thanks for your feedback, it really does help us to improve and grow.

Great that you found it easy to use and excellent value for money.

In terms of the invoice not adding up, not sure what you are referring to there as there has never been a known issue. A look through your support log and I could not find any reference either.

As for the mechanic clocking, I think that you wanted the phone app to select an individual line, which is something we are currently working on and should be released soon. Understand that this does not help you right now, and to be fair we should have updated this earlier than now (reason is that we just had higher development priorities with all the great updates we've been doing).

I wish you every success and if there is anything I can do to help, please let me know.

Thanks
James Mitchell
CEO Workshop Software

Read more
Caroline D.

mostly good

2018-01-16

Pros

easy to find past customers, easy to use when processing invoices, like the fact it gives you day sales and monthly sales on the dashboard

Cons

sometimes if you need to cancel a finalized invoice for what ever reason, it wont let you on the odd occassion very frustating.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Workshop Software


Thanks for your feedback Caroline, appreciate it.

Glad you find it easy to use and easy to search.

In relation to the finalised invoice, can you please contact support, as I am unsure what the issue is.

I hope that Workshop Software continues to provide you great value and with you every success in the future.

Thanks again.

James Mitchell
CEO Workshop Software

Read more
Gary H.

Love this software. Easy to use , regularly updated

2018-01-15

Great when mobile

Pros

Customer service, updates , ease of use.

Cons

Finding it hard to log on to mobile version

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Workshop Software


Thank you for your review Gary, appreciate your kind words.

It is great to hear that you've got great customer service, and that you are getting great value from Workshop Software.

Thanks again.
James Mitchell - CEO Workshop Software

Read more
Mitch A.

Workshop software has given us a great confidence in the potential of our small business!

2018-01-19

Pros

Being able to generate work/stock orders helps us stay up to date with parts supplier pricing, speeds up or parts ordering process.

Cons

A nice feature would also be being able to select and add an already generated job card into the diary.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Workshop Software


Hello Mitch,

Thanks for your feedback, glad to hear that Workshop Software has increased the confidence in your business.

Regarding the work order, you can do that by setting up a Labour type. You can also add a job card into the diary (Star, and choose "Create Booking"). If you need further help/info, please contact the support team.

All the best for the future success of your business.

Thank you

James Mitchell
CEO Workshop Software

Read more
Frank T.

great work shop soft wear

2018-01-19

Pros

managing your stock and customer service keeping records and reports it does every thing i m looking for in software

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Workshop Software


Hi Frank,

Thanks for your feedback, glad to hear that Workshop Software is everything you are looking for!

All the best for your future success.

James Mitchell
CEO Workshop Software

Read more
CHERYL B.

Have had difficulty getting started. Still in trial stage.

2018-01-17

Pros

Saves us having to use excel and access data bases for this information.

Cons

Inability to design our own job cards and invoices.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Occasionally

Source: Capterra
Helpful?   Yes   No

Response from Workshop Software


Hello Cheryl,

Thanks for your feedback, I'm sure that once you get past the initial learning phase that Workshop Software will be a great asset to your business.

If you need help, feel free to contact the support team.

All the best for the future success of your business.

Thank you

James Mitchell
CEO Workshop Software

Read more
Helen R.

Excellent software program. Dedicated to the mechanical trade just perfect.

2018-01-19

Pros

Can access anywhere at any time.

Cons

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Workshop Software


Hi Helen,

Thanks for your feedback, glad to hear that Workshop Software is an excellent program!

All the best for your future success.

James Mitchell
CEO Workshop Software

Read more
Jeff B.

Intally good when started to use system and support poor

2018-01-16

Pros

Vehicle detail section good Job catagory section good Job reports function was good

Cons

Useability constant lose of information.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Workshop Software


Hello Jeff,

Thank you for your feedback.

I think the main issue here is from November 1 when you wanted to retract statements that you sent out via email. There is no way that we can stop them once they are gone.

Appreciate your feedback, I think that this one issue of you sending the statements caused a bad vibe with Workshop Software and things went downhill from there. If there is anything I can do to help you, please let me know.

I wish you every success with the future of your business.

Best regards,

James Mitchell
CEO Workshop Software

Read more
Catherine C.

Sewing machine sales & service and craft store

2019-05-28

My business needs to track serial numbers both in sales and service, I also needed stock control.

Pros

The search facility within this program is absolutely fantastic.

Cons

E.G. create a customer then add one machine then have to go back to customer to add another machine.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Workshop Software


Hello Catherine,

Thank you very much for your feedback, really appreciate it.

In reference to adding machines to customers, the easiest way to do that is in a Job/Invoice by clicking the Plus in the Vehicles section. This should be very quick and easy, and you can add multiple if you need (if that does not make complete sense, please contact the support team).

I look forward to seeing your ongoing success in your business.

Best Regards,
James Mitchell
CEO Workshop Software

Read more
Cheryl W.

Very easy to use

2018-01-16

Ease of use

Pros

That the workshop can use it on their tablets and the information is transferred instanteously for office staff to use.

Cons

You can use 2 different payment methods on one invoice.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Workshop Software


Thanks for the feedback Cheryl. Glad you find it very easy to use.

For non Stock items, we suggest you use the "Don't Update Qty" option, this basically segregate the Stock items from non Stock.

As for 2 payment methods on an invoice, I would have thought this was an advantage, in fact it's a requirement as often people will pay by Cash and Credit Card.

Thanks again, I hope you continue to get great value from Workshop Software.

All the best.

James Mitchell
CEO Workshop Software

Read more