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CallTools vs RingEX Comparison (2026)

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CallTools

RingEX

Overview

CallTools is an all-in-one call center solution offering an outbound power dialer & inbound call center with live agent monitoring, skill-based routing, & more. Unlimited Minutes on Predictive, Power, and Preview Dialer with Built-In Web Phone, CRM, and Dedicated In-House Support Team. Call us now!

So much more than a business phone. Meet the phone system of the future. Set up in minutes and never drop a call again.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

No pricing info

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.8

156

137

Value for money

Ease of use

Features

Customer support

93%

would recommend this app

4.2

1.2K

632

348

148

Value for money

Ease of use

Features

Customer support

66%

would recommend this app

Pros

“CallTools Support is topnotch.”

Jeremy C.

Exec VP of Operations

“We’ve also had a few small hiccups where we needed to reach out to support to get things sorted.”

Elad P.

Manager

“It’s a decent option if dialing volume matters more than a polished experience.”

Elad P.

Manager

Pros

“The system offers useful communication tools for healthcare staff managing high call volumes, voicemails, and patient communication throughout the day. While implementation and workflow adjustments required patience, the platform provides more flexibility and functionality compared to traditional phone systems.”

Reneisha H.

Clinical Programs Manager

“RingEX provides flexibility by allowing staff to manage calls, voicemails, texting, and communication through desktop and mobile applications instead of relying only on traditional desk phones.”

Reneisha H.

Clinical Programs Manager

“I do appreciate the ability to receive phone calls, voicemails, and text messages to my work number through the app on my mobile phone.”

Bonnie B.

Digital Systems Manager

Cons

“Now I would not recommend them to any potential client based on their limited support window, clunky software and delay in communication.”

Jason H.

OWNER

“No videos to with instructions, with clear instructions, for me I don’t like blogs and reading. ”

Chanel A.

Realtor

“Clunky software with a complicated contact, campaign set up.”

Jason H.

OWNER

Cons

“As a result, for a time, we were forced into RingCentral Meetings which has been regularly awful as far as video quality and issues.”

Bonnie B.

Digital Systems Manager

“The initial rollout and setup process can be challenging, especially when transitioning from older phone systems.”

Reneisha H.

Clinical Programs Manager

“On multiple occasions, we had to follow up 2–3 times to receive a response, including from our assigned account representative, and have submitted technical questions that went unanswered and are still unanswered.”

Brandon W.

CTO