Convoso vs CallTools

Ringover

DialedIn CCaaS

LiveAgent

Ringover is a 100% Cloud voice - video - chat - text and call center solution focused on team productivity and directly configurable by managers. The key: end-to-end technological control, a user-friendly interface, and support at each step.

DialedIn is a scalable, easy-to-use CCaaS solution for any inbound, outbound or blended call center with at least five seats. They improve efficiency, optimize operations, and boost service with advanced dialing options, intelligent call routing, seamless CRM integration and real-time analytics.

Award-winning live chat, help desk, ticketing and call center software with powerful AI features. Start for free with a 30-day trial.

Broker Agent

Technical support is very professional and thorough going above and beyond ensuring customer’s issues are resolved efficiently and effectively.

Team Lead

Support has been great too, quick and helpful whenever we needed them.

Dramatically increase contact and lead conversion rates with Convoso's omnichannel contact center software.

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Agent Interface

AI/Machine Learning

Alerts/Notifications

Answering Machine Detection

Auto-Dialer

Automated Routing

Automatic Call Distribution

Automatic Outbound Dialer

Blended Call Center

Callback Scheduling

Call Center Management

Call Disposition

Caller ID

Call List Management

Call Logging

Call Monitoring

Call Queues

Call Recording

Call Reporting

Call Routing

Call Scheduling

Call Scripting

Call Tagging

Call Tracking

Call Transfer

Call Whispering

Campaign Management

Campaign Specific Caller ID

Compliance Management

Computer Telephony Integration

Contact Database

Contact Management

Customer Database

Customer History

Customer Segmentation

Customizable Fields

Customizable Reports

Dashboard

Data Import/Export

Email Management

FCC Compliance

For Sales Teams/Organizations

FTC Compliance

Inbound Call Center

Integrations Management

Interaction Tracking

Lead Capture

Lead Distribution

Lead Generation

Lead Management

Lead Qualification

List Management

Manual Dialer

Monitoring

Multi-Campaign

Multi-Channel Communication

Online Voice Transmission

Outbound Call Center

Performance Management

Power Dialer

Predictive Dialer

Preview Dialer

Progressive Dialer

Queue Management

Real-Time Analytics

Real-Time Data

Real-Time Monitoring

Real-Time Reporting

Reminders

Reporting/Analytics

Reporting & Statistics

Sales Activity Management

Sales Reports

SMS Messaging

Third-Party Integrations

Voice Mail

VoIP Connection

Workflow Management

By industry, Convoso reviewers are most commonly professionals in insurance (46%). The most frequent use case for Convoso cited by reviewers is call center operations (77% of reviewers).

Users and use cases

Convoso is a call center program offering key features such as call logging, call monitoring, call recording, and call center management, among others.

Convoso

Web-based

VICIdial

Five9

Ytel

PhoneBurner

NiCE CXone

LiveVox

Basic

Challenging lead organization

Data Analyst

Because the system is so feature-rich, the data management side can get a little messy. If you aren't diligent about lead hygiene and list management, the sheer volume of data the system generates can become overwhelming to navigate.

Business Manager

There's a limitation on some of the functionality and integration such as the ability to use the lead's phone number as the caller id upon transferring and the compatibility issues we experience with integrating from our DNC scrubber.

49% of reviewers feel negative about Convoso’s lead management. Some users say the system’s extensive features can make data organization overwhelming, especially when managing large volumes of leads. Reviewers mention difficulties with scheduling callbacks, handling duplicate leads, and searching for specific contacts. They find that some lead-related functions, such as updating or deleting information, are cumbersome or limited. Some reviewers report integration challenges and note that maintaining lead hygiene requires extra diligence to avoid confusion and inefficiency.

Frequent system glitches

Sales Manager

Worse system i've ever used, spent thousands of dollars setting this system up and nothing but constant issues and bugs that never get fixed.

Contact Center Manager

A lot of times bad updates causes glitches that affect our performance

66% of reviewers feel negative about Convoso’s bugs and issues. Some users report experiencing frequent glitches, lag, and system freezes that disrupt their workflow and efficiency. Reviewers mention that these problems can include delayed call connections, recurring bugs after updates, and forced pauses during operations. They say that technical issues sometimes require restarting the system, and ongoing problems with lag or audio affect their ability to connect with leads. Some reviewers feel that these persistent issues hinder productivity and are a significant source of frustration.

Disruptive call connectivity problems

Retention Agent

constant issues, we seem to have insane amounts of dropped calls and days where it is down for hours at a time at least a couple times a month, on previously used systems we would be down for maybe an hour every couple months if even.

Pre Sales Manager

It is very disruptive when the system prevents calls being connected or when the scripts delay and causes agents to miss steps int eh process.

44% of reviewers feel negative about Convoso’s call issues. Some users report frequent dropped calls, long wait times, and delays in call connections that frustrate both agents and customers. Reviewers mention system outages, audio problems, and errors that interrupt calls or prevent them from being completed. They say that these disruptions can impact call center operations, requiring agents to log out or restart the system. Some reviewers feel that call routing and callback features are unreliable, leading to missed opportunities and operational challenges.

Comprehensive reporting tools

Operations Mgr

The reporting tools provide actionable insights, and the dialing technology has significantly increased efficiency across our sales team.

Operations Assistant

Convoso's robust reporting has given us the data and information we have been lacking to give us better lead measures to help our team improve.

87% of reviewers feel positive about Convoso’s reporting capabilities. Some users say the reporting tools provide actionable insights that help them track results and manage productivity. Reviewers appreciate the ability to customize dashboards and reports to fit specific KPIs, making it easier to monitor agent performance and campaign effectiveness. They find that exporting reports is straightforward and timely, and they value the comprehensive data available for analysis. Some reviewers indicate that these features support better decision-making and operational improvements.

Efficient workflow and speed

Transfer Sales Agent

Two weeks ago we switched to Convoso at Pitch Perfect, and what I liked most is how smooth and efficient the whole workflow feels for me.

Director, Product Management

It has allowed for greater expansion of the business at a much faster clip.

96% of reviewers feel positive about Convoso’s performance and speed. Some users report that the system enables them to handle high call volumes efficiently, minimizing agent idle time and boosting productivity. Reviewers indicate that the workflow feels smooth and consistent, allowing for quick data manipulation and campaign adjustments. They say the platform supports business growth by keeping operations fast-paced and manageable. Some reviewers find that performance improvements lead to more effective sales efforts and better overall results in their daily operations.

Intuitive system navigation

Sales agent

The user interface is intuitive and easy to navigate

Call Center Rep

VERY EASY TO NAVIGATE AND USE TO TAKE CALLS!

92% of reviewers feel positive about Convoso’s navigation. Some users say the interface is straightforward, allowing them to find information and features quickly without unnecessary searching. Reviewers appreciate that menus are clearly organized, which reduces time spent looking for tools or data. They find that even beginners can navigate the system with minimal training, and they value how easy it is to move between tasks during calls. Some reviewers find the layout visually clear, making it simple to manage leads and campaigns without confusion or extra steps.

User-friendly daily operations

Sales Agent

It makes everything I do easier and I get a lot more done in less steps and time then other options I have worked with before

Health insurance adviser

I like the fact that convoso is extremely user friendly and easy to learn without any prior knowledge of computers or the actual software and applications that are used

96% of reviewers feel positive about Convoso’s ease of use. Some users say the platform simplifies daily tasks, allowing them to complete work with fewer steps and less effort. Reviewers appreciate that both new and experienced team members can quickly learn the system, reducing training time. They find the interface intuitive and convenient, with features that are easy to locate and access. Some reviewers highlight that the web-based design eliminates the need for downloads, making it accessible and stress-free for everyday use.

Sales Team Manager

Confusing capabilities and integration with CRM. When pulling calls to a specific phone number you have to specify a time frame of around a month to find all calls associated with a specific phone number.

Assistant

It would be helpful to add a feature that allows agents to access a caller’s past call history by number, along with information about which representative handled the previous interactions.

Health Insurance Agent

Only thing I dislike is getting random security checks having to verify a code through my email when I'm logging into the system in the morning.

Quality Assurance Analyst

Only thing I disliked was you need to have a stable and steady internet connection to use convosso and if your internet acts up mid call you might be logged out.

The dialer is fast, the interface is simple, and it keeps me focused on actually talking to people instead of waiting between calls.

Owner Insurance Broker

It offers strong predictive dialing, useful reporting tools, and straightforward campaign management.

Sales Supervisor

Some of the reports have small glitches in them, so you have to play around with the settings to make sure they are accurate.

Call Rep

I am able to switch channels quickly from asking management questions so that I may provide great customer service to my customers to engaging my teammates so that we can support each other and motivate each other throughout our work day.

The system supports high call volume well and helps maximize agent productivity.

Insurance Agent

My connection and internet is fast and secure helping me to sign up more clients in a timely manner.

SALES

Also, the system has its moments where if it does not get a good wifi connection it will log you off of the system and you have to log back in.

I don’t like that because it makes it easy to miss the callback I just scheduled, and I can’t go back to that exact notification once it’s gone.

Team Leader

It has helped me manage all my tasks and given me an omnipresent eyes on all my team members

The system is fast, the layout is simple, and it keeps my workflow organized without feeling overwhelming.

The least thing I like about Convoso is there is no setup to where you can place a call on hold and call other line on the other line.

For the most part it is simple for agents to use and navigate and admin is able to monitor seamlessly.

Some of the custom reports get a little buggy.

Manager

It was good easy for the agents to recognize the calls very fast disco managers always knew what was going on in the dialer

Overall, a solid platform for telemarketing and outbound sales operations.

Developer

Convoso works well for outbound calling teams.

There are many different ways to search for a call.

Director

Those leads were just 30 minutes old because it took time to take lead IDs from the live agents in production.

I like that it is simplified compared to other dialers I've used in the past.

Licensed Agent

It cuts out the dead air and keeps agents talking.

General Manager and CRM Manager

You will need someone who knows Convoso well to give you guidance as you're learning how to use it because it's features have features that have features, that then have settings in another part of the dialer that affects something that had nothing to do with what you were working on so be careful.

Contact Center Supervisor

From a management perspective, the reporting and admin features are crucial to establishing KPI's and monitoring agent activity.

Vp of Tech

Support is great, fast and helpful, they even do some stuff for us when needed and are always available within a few minutes of our support request.

Conveso has been a reliable outbound dialer for our team.

One of the biggest advantages is the depth of features available.

Overall, Convoso has been a dependable outbound dialer for our team.

Supervisor

Not being able to just switch an agents status from an Admin's Convoso.

Sales

The feature for transferring calls to colleagues and having available the call logs

Sales Team Lead

I have had to go to IT a few times but they have always fixed my issue in a timely manner.

Sales Representative

The answering machines aren't filtered and sometimes when I disposition a call as "sale", it comes back in the leads.

Convoso vs CallTools Comparison (2026)

Convoso

CallTools

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives