Odoo  vs Claritysoft CRM

QuickBooks Online

QuickBooks Enterprise

NetSuite

QuickBooks Online is an all-in-one online business software designed to help manage business finances. The platform is built to scale businesses, unlocking insights and providing the functionality of a larger team, all on one integrated platform.

QuickBooks Desktop Enterprise is an accounting software for small businesses which provides users with real-time access to customer, employee, and vendor information. The software includes tools for managing inventory, shipping, sales orders, pricing, tasks, invoicing, reporting, and more.

NetSuite is an AI-powered cloud-based business management suite. It helps organizations streamline their operations and gain real-time insights into their performance. The suite caters to a range of industries such as manufacturing, retail, and professional services.

Odoo Inventory enables warehouse managers to smartly manage their warehouse and maximize their inventory efficiency by reducing stock levels and avoiding stock-outs. Manage your manufacturing chain of products, define quality-control tests and automate product routing.

Supply Chain Management

Inventory Tracking

Shipping Management

Supplier Management

Compliance Management

Returns Management

Multi-Location

Barcoding/RFID

Reviews for Odoo come from a wide variety of industries, including information technology and services (12% of reviewers), computer software (9%), and retail (5%). The most frequent use case for Odoo cited by reviewers is CRM (35% of reviewers).

Users and use cases

Reviewers indicate that Odoo’s free Community version is valuable for small businesses, and some users report the open-source customization as a cost-saving advantage. However, some reviewers feel costs escalate quickly with more modules, users, or advanced features.

Value for money

Odoo is a CRM solution offering key features such as billing and invoicing, inventory management, and sales pipeline management, among others.

Open Source

Odoo 

Web-based

Windows

iPad

Android

Linux

iPhone

Zoho CRM

ERPNext

SAP S/4HANA Cloud

Dynamics 365

Zoho One

SAP Business One

Salesforce Sales Cloud

HubSpot CRM

Sage Intacct

Sage 50 Accounting

Zoho Desk

Bitrix24

WordPress

SAP Concur

Shopify

Acumatica Cloud ERP

Standard

Custom

Challenging updates and upgrades

Keep in mind that too many modules with customizations and integrations can be harder to test for version upgrades.

73% of reviewers feel negative about Odoo’s updates and upgrades. Users indicate that upgrading to new versions is often time-consuming, complex, and may require technical expertise. They say customizations and integrations can break during updates, leading to additional work and potential downtime. Reviewers mention that frequent changes, lack of backward compatibility, and unclear upgrade paths create frustration. Many feel that the process disrupts business operations and sometimes introduces new bugs or compatibility issues, making regular maintenance a significant challenge.

Complicated and costly payment structure

We signed up for their subscription at $13.60/month, only to be charged over $30 in the second month despite not adding any apps or users.

VP SALES

You have 0 access to people on the phone, its ONLY by email, that you the system doesnt work with square, that the person who sold me the product, did not explain everything correctly to match my business needs, that there are glitches with the system that sometimes requires an internal odoo developer to fix, that you have pay for implementation but that there its no first free training  based on your company needs.

73% of reviewers feel negative about Odoo’s payment system. Users report unexpected charges, unclear billing, and additional fees for extra features or support. They say the cost of implementation, customization, and user licenses can quickly escalate, sometimes exceeding initial budgets. Reviewers mention difficulties with refunds, subscription adjustments, and being forced to upgrade or pay for essential functions. Many feel that the payment process lacks transparency and flexibility, making it challenging to manage costs and access necessary services.

Slow and ineffective email support

Director

They took their time (before signing up they responded in 24 hours) to reply despite many emails and always rejected my request saying their system is good enough for my company.

56% of reviewers feel negative about Odoo’s email response. Users say support tickets and email inquiries often receive delayed replies, sometimes taking days or weeks to address. They report that responses can be generic, unhelpful, or require multiple follow-ups before issues are resolved. Reviewers indicate that lack of timely communication leads to frustration, especially when urgent problems arise. Many feel that the slow support process undermines the efficiency of the system and leaves them without reliable assistance when needed.

Limited and outdated documentation

Managing Director

As soon as I started giving him negative feedback on my initial experience (documentation was COMPLETELY out of date - Support had to send me a totally different workflow to get basic task of connecting bank accounts set up) and the fact that I was concerned what else might be out of date...he flippantly said that their docs are often outdated and that's just how it is....then HUNG UP on me mid-sentence (if line disconnected, I'd assume he'd call me back - but never did).

University average technician

Sometimes the documentation can be less detailed for certain specific functionalities making it difficult to customize or troubleshoot without outside help.

44% of reviewers feel negative about Odoo’s support documentation. Users report that official guides and manuals are often outdated, incomplete, or lack detail for specific functionalities. They say this makes configuration and troubleshooting difficult, especially for new users or those without technical expertise. Reviewers indicate that finding clear answers frequently requires relying on community forums or third-party consultants, which can slow down implementation and problem resolution. Many feel that the lack of comprehensive documentation increases the learning curve and dependence on external help.

Frequent bugs and reliability concerns

Senior Director Of Digital Marketing

Its platform sometimes presents certain Bugs and lags which causes the work to be delayed, it still needs better optimization. Although it has an open source community, it still lacks a section of tutorials and proper guides for users.

73% of reviewers feel negative about Odoo’s bugs and issues. Users report encountering frequent errors, glitches, and system lags that disrupt daily operations. They say some bugs persist for months before being fixed, and troubleshooting often requires technical expertise. Reviewers mention that error messages can be unclear, making it hard to identify and resolve problems. Many express frustration with the impact on business processes, noting that reliability concerns sometimes lead to lost productivity, additional costs, and a need for constant support.

All-in-one ERP platform

Product Owner

Odoo provides a flexible, scalable, and cost-effective ERP solution that suits a wide range of business needs.

IT Administrator

Odoo is an open source ERP system, so it is easy to customize according to your needs, provides many pre-installed modules that are very useful and easy to handle and can be used in all types of companies from small to large corporations.  

95% of reviewers feel positive about Odoo as an ERP solution. Users appreciate having a unified platform that covers a wide range of business needs, including CRM, finance, HR, sales, and manufacturing. They say the modular approach makes it suitable for companies of all sizes, and value the cost-effectiveness compared to other ERPs. Reviewers mention that the user-friendly interface and scalability make it accessible for both small businesses and large enterprises. Many find that consolidating operations into one system simplifies management and supports growth.

Open source community benefits

The best part about Odoo is its open-source software which you can download and run on your private server, which makes it more secure and reliable.

92% of reviewers feel positive about Odoo being open source. Users appreciate having access to the source code, which allows them to customize the software extensively and avoid high licensing costs. They value the active community that contributes modules, provides support, and shares solutions. Reviewers mention that open source status increases security, ownership, and long-term viability, and say it’s easier to find or develop add-ons that suit their unique requirements. They also note that the open model encourages innovation and reduces vendor lock-in.

Highly adaptable customization options

President

The flexibility of the system allows us to tailor it to the needs of each of our businesses. And the support is AMAZING!

89% of reviewers feel positive about Odoo’s flexibility. Users indicate that the platform’s adaptable design lets them tailor workflows and modules to match specific business needs. They say the system accommodates a wide range of industries and company sizes, and appreciate the ease of modifying features as their operations evolve. Reviewers find the ability to integrate with other software and adjust processes especially valuable, noting that this flexibility helps them respond quickly to market changes and streamline operations without being locked into rigid structures.

Integrated inventory management tools

Audit Staff

Being part of audit team, this software really helps in identifying details of purchase order and inventory tracking. As we checked every details of materials, we need some details and information that will help us in auditing so Odoo really helps us in identifying data that will give us clues and information that part of invistigation.  

85% of reviewers feel positive about Odoo’s inventory management. Users report that the system’s integration of inventory with sales, purchasing, and accounting modules streamlines operations and improves data accuracy. They appreciate real-time tracking, multi-location support, and the ability to manage complex workflows from a single platform. Reviewers say the bulk import features, logical workflows, and automation reduce manual work and errors. Many find that having all inventory-related processes centralized helps with auditing, forecasting, and scaling their businesses efficiently.

Comprehensive process automation

HR Supervisor

businesses can customize and configure the system to suit their specific requirements, Its intuitive user interface and automation of business processes make it a popular choice for companies seeking an all-in-one solution.

network engineer

Thanks to Odoo, I save time by avoiding manual tasks and automating processes, which allows me to focus on higher value-added tasks.

87% of reviewers feel positive about Odoo’s process automation. Users say the platform automates repetitive tasks across HR, sales, manufacturing, and other business functions, saving time and reducing manual errors. They highlight features like workflow customization, document management, and integration of various modules as key to improving efficiency. Reviewers find that automation allows their teams to focus on higher-value activities and supports better decision-making by centralizing information. Many note that streamlined processes lead to increased productivity and easier scaling.

Lead Designer

Odoo’s biggest strength is its modular design...you can pick and choose what apps you need (CRM, inventory, accounting, project management, e-commerce, HR, etc.) and grow by adding more later.

Chief Product Officer and Co-Founder

I can access this system with my cell phone while sitting at the dentist office waiting. As we continue to expand into various countries and subsequently multiple currency accounts, odoo can manage them all. Since we transitioned away from quickbooks, the audit trail is much cleaner and the auditors can simply go through their process.

System Admin

It is an all-in-one suite that eliminates the need for multiple, disconnected software systems by centralising functions like CRM, sales, and accounting.

Omni Associate

Odoo also automates many stuffs such as invoicing, workflow approvals and follow ups which saves a lot of time.

Odoo support didnt show the minimum responsibility regarding this big error and considered it as an inconvenience situation and the only thing they offered is to create a new account and told me to redo the wholework myself again. Since my contract with ADG is paused due to delay in project delivery several times.

Its open-source flexibility allowed us to develop industry-specific modules and connectors like WooCommerce to Odoo integration, which we offer via our Prefortune app store.

Content Creator

Odoo delivers CRM, e-commerce, accounting, inventory, project management, website builder, and more in a unified platform for one subscription plan.

When viewing things at the top level, I dislike seeing where an invoice belongs to within an entity since you cannot tell while running a report.

Manager - Digital Consulting

Odoo helps us streamline functions, centralize data and run business smoothly at a cheap price.

Founder

Everything you need from the start of your vision to your exit plan. If you have multiple businesses or different ventures, you can manage everything as the admin without it interfering with each business.

Compliance

What I liked least about Odoo is that some features can feel a bit rough or not fully polished, and you sometimes need technical skills to customize things properly.

Dropshipper

I like that Odoo puts sales, invoices, CRM, stock, and accounting in one place.

What I liked most about Odoo is that everything is in one place, like CRM, accounting, ops… so you don’t switch tools all the time.

We were forced to hire someone to repair the api, however once done it will transfer transactions from another platform which is acceptable.

Technical Assistant

It has a lot of tools that helped streamline our processes, especially with automating tasks like accounting and sales. Once you get past the initial learning curve, it really improves the way your business runs.

Manager

Great possibilities included into Odoo (autocompletion, AI to scan accountancy, documents and data together, bank reconciliation, asset's management, contacts, duplicate detection, seamless year and processes...)

Also, the data models used internally are perfect for my services company, specially the timesheet entries that convert to cost in the analytic accounting, an essential feature that allows us to know if a project is profitable or not.

The user interface is intuitive, and the software offers a high degree of customization, allowing functionalities to be tailored to the specific needs of each business.

Sr analyst

Opensource ERP software offers wide range of applications under one umbrella, such as HR, CRM, sales etc

So this company tries to sell you a $3500 subscription for them to navigate you through the whole thing and they also sell a monthly subscription for $46 and some change. When I asked the person, [sensitive content hidden] that was in charge of my account to assist me in getting informed with the platform, he said that that is not in his job description, but prior to that he said if I needed any help navigating the system to contact him.

Accounting, Sales, Purchase, Inventory, Point of sale, Project, Timesheet, Restaurant, Website, Ecommerce, CRM, Studio.

It has a bunch of different apps that you can add depending on what your business needs. Whether it’s for CRM, accounting, inventory, or project management, Odoo has something for almost everything. Plus, since it’s open-source, you can customise it to fit exactly what you want.

General Manager

Additionally, Odoo offers flexibility for customization—from adding custom fields and tables to integrating seamlessly with other systems.

Customer Service and Social Media Manager

With the sales forecast, we have an insight as to what steps to do to improve our sales. When problem arises, the customer service can be easily contacted and they are mlke than willing to help us with our odoo concern.

Financial Operations Manager

Now all of our payroll to inventory valuation is centralized, enabling us to be scalable and lower overhead costs.

Since Odoo is modular we can run accounting, inventory, manufacturing all in one platform.

So far my suggestion is to enable the possibility of segmenting products by currency, so that customers can see the products they want to show them in their currency.

Shareholder

A wide range of features that easily adapt to various types of businesses, offering fast implementation, excellent performance, and outstanding support service.

It was created under the partner’s internal account, which contradicts Odoo’s customer ownership policy.

Engineer

I tried to use Odoo several times as CRM for marketing deals, but the interface and the way to manage the objects created -even if it's rich of features- does not suit my need.

Co-Founder

I was sold Odoo.sh with written assurances of free migration, only to find out after paying $1,785.60 that my database version (18.3) was not supported on SH.

MGR Technical Training

Additionally, it facilitates the management of each employee by handling their personal information, documents, contracts, and contact details.

Analyst

Occasional performance issues with larger data or many apps enabled.

Its automation features streamline operations, making workflows faster, easier, and less labor-intensive. While it’s impossible to highlight all of Odoo’s advantages in one review, I firmly believe that Odoo is well on its way to becoming the #1 business management solution worldwide.

Storyteller

Odoo is cost-effective compared to the combined licensing fees of Salesforce, NetSuite, QuickBooks, and a separate e-commerce platform, Odoo is a bargain.

Manager and Software Architect

I have been involved with this ERP for more than 5 years and use it daily in my business and with my customers.

Associate Professor of Law

Its advanced learning management platform has an intuitive interface that makes it for us to provide our students with e-learning services.

Owner

With a limited budget it would have made more sense if it was recommended by the sales rep that I buy one user and purchase customer service packages to help me implement it and to be trained on it. While I am hoping to get it going and rolled out soon, I want to warn small business people that they must understand that it is not easy to migrate information from former applications.

Overall, Odoo gives us the control and scalability we need for small to mid-size businesses looking to automate and grow.

It captures all the data that you require for your business and integrates many aspects of the business workflow.

the support is extremely slow and almost non-existent in my experience and the services are slow and difficult to learn...

Odoo’s greatest strength lies in its ability to integrate everything a business might need—whether it’s a small, medium, or large enterprise—into one unified platform.

The configuration is a little messy, have a lot of options diseminated in many ways (developer mode, non developer mode, inside the application, outside at configurations..)

Email invoices, able split the pdf easily and able detech the info and auto capture.

From sales and invoicing to task management everything is at one place.

For over 50 days I had no access to the service I paid for, was repeatedly handed between teams, and promises of rebates/credits went unfulfilled.

Growth Head - Sales

What stands out is the value for money, you get a lot of functionality without it feeling overly complex or expensive.

Accounting Management

Sales and Purchase

Inventory Management

Users report Odoo’s Inventory Management is valuable for tracking stock levels, ownership, and product movement, even across multiple warehouses and locations. Reviewers indicate Odoo provides strong quantity forecasting and inventory analysis, helping them make informed business decisions. They find it easy to manage thousands of SKUs and appreciate automation and customization options. Some users feel Odoo’s Inventory Management can be complex for small quantities and challenging to set up for large inventories or data migration. Of the 37 Odoo  users who gave detailed accounts of their use of Inventory Management, 92% rated this feature as important or highly important.

Invoicing

Bugs and Issues

Data Management

Customization

Payment

Pricing

Consultant and Partner

Small Business

Mid-size Business

Large Enterprises

Freelancers

Odoo

Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. The platform combines human sales professionals with AI-powered automation, data, and intelligence. This integrated solution is designed to help businesses of all sizes and industries.

HubSpot CRM is a lead management solution that helps businesses with recording calls, logging emails and managing customer data. It has been designed from the ground up and is ready to eliminate manual work and actually help sales teams. It was built ready for the modern world to help users get running and start selling.

Zoho CRM is a cloud-based customer relationship management (CRM) solution that helps businesses of all sizes close deals smarter, better and faster. The solution lets businesses reach customers through every channel, including telephone, email, social media, and live chat.

Claritysoft CRM is a customer relationship management software with which SMBs & large enterprises can manage contacts, accounts & sales leads efficiently

Contact Management

Prospecting Tools

Lead Capture

Task Management

Lead Segmentation

Reporting/Analytics

Workflow Management

Campaign Management

Most reviewers indicate Claritysoft CRM delivers strong value for money, as they appreciate its affordability, transparent flat-rate pricing, and included features. Some users say it can be pricier than alternatives or challenging to configure cost-effectively.

Reviews for Claritysoft CRM come from a wide variety of industries, including construction (7% of reviewers), hospital & health care (6%), and marketing and advertising (5%). The most frequent use case for Claritysoft CRM cited by reviewers is CRM (74% of reviewers).

Odoo vs Claritysoft CRM Comparison (2026)

Odoo

Claritysoft CRM

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives