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BeyondTrust Remote Support vs RealVNC Connect Comparison (2026)

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Good recommendations?

BeyondTrust Remote Support

RealVNC Connect

Overview

BeyondTrust Remote Support enables help desk teams to quickly and securely access and fix any remote device, running any platform, located anywhere in the world through one solution.

Enjoy seamless, instant connectivity with VNC Connect. No software install. Zero footprint. Cross-platform screen sharing, end-to-end encryption, simple session code authorization, user consent warning, reboot & automatic resume, transfer files, print & chat. Branding and customization available.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

1995

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

8.25

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.6

1.3K

538

116

Value for money

Ease of use

Features

Customer support

78%

would recommend this app

4.4

167

100

Value for money

Ease of use

Features

Customer support

74%

would recommend this app

Pros

“It is needed to create a new remote connection to use the funtionality to copy and paste from the source or the destination.”

Sebastián Q.

Cybersecurity Manager SR

“I like most that it is web-based VPN portal that is more than just a VPN client - but also supports applets for applications”

Vince L.

Director Application Development

“The admin and initial configuration can be a little confusing but once it's up, it's more or less set it and forget it.”

David N.

IT Operations Manager

Pros

“Transferring files should have a default path automatically go into the downloads folder instead of picking a path manually and vise versa for getting files transferred back to me.”

Leah T.

IT Coordinator

“Allows us to easily connect to machines on our network when we need to offer remote assistance”

John B.

Systems Administrator

“Not too much, the login of the account ( not remote access) is a little bit complicated because of security reason, I guess”

Ark L.

Reseacher

Cons

“Sometimes when the remote connections are delays or have networking problems the ability to copy and paste is interrumped.”

Sebastián Q.

Cybersecurity Manager SR

“When trying to assist MAC users we always had issues connecting due to some security error that would not let us screen share.”

Terris B.

Web Support

“Expanded Security WeaknessesRemote access is a blade that cuts both ways with regards to framework security. Despite the fact that it accompanies information encryption, access controls, and action logging, it ends up presenting extra weaknesses that could be utilized as assault focuses.”

Subba R.

Manager Operations

Cons

“Then, at renewal time, I was unable to change my subscription unless I wanted to add on, was concerned about getting over charged but couldn't turn off auto-renew or remove my card or even see what I would be charged until the day before my card was charged, even though I had attempted to contact support multiple times already with no response.”

Patrick R.

Owner, Consultant

“HORRIBLE, no technical support, very poor customer service, cannot depend on the application or their support, other options to choose from, not recommended.”

PAul C.

Owner

“RealVNC Connect can sometimes be detected as a virus by some anti-virus software.”