Unitrends MSP Pricing, Features, Reviews & Comparison of Alternatives

Unitrends MSP

Backup and Disaster Recovery for MSPs

4.63/5 (8 reviews)

Unitrends MSP overview

What is Unitrends MSP?

Unitrends MSP is an appliance based long-term data archiving, and disaster recovery solution for use with both physical and virtual environments. Users can select either the Forever cloud or the No Limits cloud for their data storage, each with different benefits. Storage in the Forever cloud can be purchased in 500GB increments to store as much or as little data as required, and is designed to retain data long-term for meeting compliance or regulatory conditions. 7 daily, 4 weekly, and 12 monthly data backups are stored by default, plus an unlimited number of annual backups, which can be stored indefinitely. The No Limits cloud dynamically scales its storage based on the capacity of users’ on-premise solutions, and automatically copies all backup data stored on-premise.

Unitrends MSP is HIPAA compliant, and stores data in SSAE-16 certified data centers, located in the United States, Australia, Germany, Canada, and the United Kingdom. All data is encrypted with AES-256 encryption during transfer and storage. Unitrends also offers a Disaster Recovery add-on to its Cloud Backup plans, with up to 5 disaster recovery VMs included in subscriptions, offering users a cloud environment to continue operations should a primary site failure occur.
msp.unitrends.com

Pricing

Pricing options
Value for money
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Devices

Business size

S
M
L

Markets

United States, Australia, Canada, United Kingdom

Supported languages

English
Unitrends MSP screenshot: The Unitrends MSP dashboardIntroduction Unitrends MSP

Unitrends MSP reviews

Excellent
5

Very good
3

Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  4.5
  4.8
  4.4
  5.0
Mike Addante

It Just Works

Used daily for 2+ years
Reviewed 2017-11-22
Review Source: GetApp

Pros
I like that there are disks and NO TAPES. It makes for very very reliable backups and restores. Unitrends is a company built on Customer Service. When we started with them, the person you got on the phone with brought the issue to resolution. Now things are different, but it does not feel like you are just a number. They really want to make sure you get a satisfactory outcome. Onboarding was pretty simple and painless. I would recommend them to everyone. In the almost 7 years we have used it, there have been very little problems. And the problems we did have got resolved. DO I wish that sometimes they were resolved differently or more quickly, sure. But at the end of the day, we did get to a resolution.

Cons
I hate when the UI changes significantly and it makes it very hard to find or do what I want to do. I wish they had their own sales. I hate going through a third party. It was so much simpler going through Unitrends for all of my needs, questions, or upgrades.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Jim McKenzie

Unitrends Backup Software

Used daily for 2+ years
Reviewed 2019-08-06
Review Source: Capterra

Unitrends has provided the ability for fast, inexpensive, reliable and secure backups. On the few times contact with tech support was needed, they provided quick and accurate support to resolve our issues.

Pros
Configuration of the application is quite simple and having the benefit of "incrementals for ever" allows quick backups. The ability to utilize the Unitrends appliance for backups makes it very easy to upload backup data to the cloud as a secure off-site location, and it eliminates the need for high cost massive storage for on-site archival of data.

Cons
Truthfully, there is NOTHING I dislike about this software

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Andrew Murphy

Unitrends is a Great Backup Appliance

Used daily for 1-2 years
Reviewed 2017-11-14
Review Source: GetApp

Pros
Ease of Use. Great Tech Support! Support will be your best experience. They have the best people there. Not only do they fix any issue you have but they also double check how you've setup your backups to make sure they will successfully backup. When I took over from the prior administrator Unitrends found out for me that several of the backups were not being properly backed up. Thus I would have had nothing to restore from. I use the physical appliances and Forever Cloud with DRaaS, and a RXDA to do quarterly archives.

Cons
Cost. All devices like this will have a higher cost. Unitrends was the best price point but expect to spend money for this! Quotes were still less than the competitors!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Eric Wesley

Easy to use and quick

Used occasionally for free trial
Reviewed 2017-11-21
Review Source: GetApp

Pros
Very simple UI, so its easy to use. Backups and restores are very quick. Their support is top notch.

Cons
The SQL and Sharepoint backups can be a bit touchy. Sometimes takes a little extra configs for those. I wish their was better reporting storage for long term lookups

Rating breakdown

Ease of use
Features

Likelihood to recommend: 8/10

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Tina McQuiston

Essential to a DR plan

Used occasionally for 2+ years
Reviewed 2017-11-29
Review Source: GetApp

Pros
Incorporating a Unitrends Cloud Backup solution in your disaster recovery plan is essential. Unitrends offers a reliable and proven solution.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Unitrends MSP pricing

Pricing options
Subscription
View Pricing Plans

Pricing information is available on inquiry.

Unitrends MSP features

Activity Dashboard
Alerts / Escalation
Reporting & Statistics
SSL Security
Secure Data Storage

API (113 other apps)
Access Control (83 other apps)
Audit Trail (41 other apps)
Auditing (63 other apps)
Authentication (49 other apps)
Automatic Notifications (42 other apps)
Compliance Management (84 other apps)
Monitoring (92 other apps)
Password Management (44 other apps)
Policy Management (47 other apps)
Real Time Monitoring (46 other apps)
Single Sign On (45 other apps)
Third Party Integration (55 other apps)
Two-Factor Authentication (45 other apps)
User Management (43 other apps)

Videos and tutorials

Additional information for Unitrends MSP

Key features of Unitrends MSP

  • Multiple cloud storage options
  • Infinite backup retention
  • Built-in data reduction
  • Long-term data retention
  • Single-pane-of-glass management
  • Disaster Recovery Services (DRaaS) add-on
  • Daily, weekly, monthly, and annual backups
  • AES-256 encryption
  • Ransomware detection
  • HIPAA compliance
  • SSAE 16 certified data centers
  • Asset status tracking
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Benefits

Built-in data reduction optimizes backup performance over low bandwidths, plus compression, source-side de-duplication, and local caching means as little data as possible is sent to the backup target.

Choice of two clouds - the Forever cloud offers storage purchased in 500GB increments, with a default retention policy of 7 daily, 4 weekly, 12 monthly, and all annual backups, whereas the No Limits cloud backs up all data stored in on-premise backups, and scales to the capacity of on-premise storage.

Disaster Recovery Service add-on (DRaaS) is an “always on” standby disaster recovery system designed to deliver continued operations during primary site failure.

Unitrends Cloud Backup is HIPAA compliant, with AES-256 encryption of all data during transfer and in storage, and data is stored in SSAE-16 certified data centers.