Trip Master Pricing, Features, Reviews & Comparison of Alternatives

Trip Master

Transit management software

4.5/5 (76 reviews)

Trip Master overview

Trip Master is a transit management software which supports paratransit, demand-response and NEMT (non-emergency medical transport) operations with features such as automated scheduling, reservations management, automated vehicle location, mapping, reporting, and billing. Trip Master's full-service transit suite also includes interactive voice response (IVR) technology, rider ticketing, an online rider portal, and a vehicle maintenance module.

Trip Master’s automated scheduling engine, with customizable scheduling settings, helps users create realistic and accurate schedules automatically. To enhance on-time performance, Trip Master provides users with the tools to calculate and build schedules which minimize drive time, vehicle miles and fuel consumption. From a centralized reservations management screen, users can manage dispatch activity, view route maps, track vehicles, and make on-the-fly route changes.

To increase job efficiency, Trip Master supports automated vehicle locator technology, which offers a visual display showing users the current location, speed, and capacity of their entire fleet. Real-time dispatch updates allow users to manage last-minute schedule changes, while color-coding keeps users aware of their on-time performance. A detailed mapping engine gives users a visual display of rides and routes, showing turn-by-turn directions, with accurate real-time data reflecting new or closed roads and other critical information.

Trip Master also incorporates a detailed reporting and billing engine, IVR system, and trip broker integration with LogistiCare, MTM, Access2Care, and more. With the vehicle maintenance module, users can also create vehicle service requests, set mileage parameters, and add approved vendors for services.


Pricing options
Value for money
View Pricing Plans


Business size



United States

Supported languages

Trip Master screenshot: The automated vehicle locator allows users to see their entire fleet’s current locationCTS Software at Knox CACTrip Master screenshot: The flexible reservations system allows users to create same day or future reservations Trip Master screenshot: Trip Master’s detailed mapping engine is updated quarterly to reflect new or closed roads, speed limit adjustments, and other critical informationTrip Master screenshot: All Trip Master reports, bills, and manifests are exportable in multiple formatsTrip Master screenshot: Stay within ride capacity while meeting individual mobility needsTrip Master screenshot: Create realistic, accurate schedules with Trip Master's automated scheduling engineTrip Master screenshot: The ParaScope app for Trip Master connects the road with the office, helping drivers and dispatchers communicate safely and efficiently

Trip Master reviews

Value for money
Ease of use
Customer support
Carol Hurst Long

Onslow United Transit System is very pleased with CTS software & the wonderful customer service

Used daily for 2+ years
Reviewed 2017-06-16
Review Source: Capterra

more ridership, less revenue miles with the optimization, love the customer service, more bang for your buck, reporting is very easy. Adam Fox and his team makes sure the systems that use CTS are kept up to day with new requirements from NC DOT PTD. The software is very user friendly. OUTS uses optimization for scheduling; however, due to our geography and demographics; we also need to do some manual scheduling. OUTS has increased ridership and lowered revenue miles. The attention CTS staff provides users is implacable. Their team is on top of all issues 24 hours a day. If there is a problem and we call customer service, someone (person) answers the phone and is able to provide assistance. They follow up continuously until the problem is fixed. CTS has a number of reports available and they are ALWAYS willing to assist us in new reports. The CTS Team knows and understands rural transit needs and is always working to the better program. One more note. This software is affordable and reliable. OUTS also has the IVR module and Tablets. The tablets is the best. No more paper manifests. I can't say enough about the quality of the CTS software.

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Tammy Riegel

I have used this in conjunction with a transportation company for the past 2 years.

Used daily for 1-2 years
Reviewed 2018-04-19
Review Source: Capterra

As a brokerage Call Center, this has increased the transportation Coordination immensely in our community. The customers reap the benefits.We have found this to be easy to use as well as improving efficiency. The customer support has been immediate and great. This software has eliminated a lot of inefficient work that we used to do that is now computer generated. The reports are wonderful, precise and can offer a plethora of data in many formats. This is great when generating reports for a variety of finding sources. I like that once a customer is in the system, they stay in whether active or inactive. Our customers come and go all the time. Great feature.

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Eileen Sierra-Brown

Excellent customer service, good an updating platform with newer features.

Used daily for 2+ years
Reviewed 2018-04-19
Review Source: Capterra

Daily I get benefits from the software. Clearly designed for the rural transit/paratransit industry. Ability to search, report, customize reports, and overall user friendly the software is even for the newest user.

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Inez Cassiday

Software is easy to use and customer service is always there to help whenever you need them.

Used daily for 2+ years
Reviewed 2018-04-20
Review Source: Capterra

The fact that it is cloud based and I can work from anywhere. Reports are easy to use and it is easy to train new employees .

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Jill Jones

We love the Tripmaster program and the CTS crew

Used daily for 2+ years
Reviewed 2018-04-19
Review Source: Capterra

The software is very user friendly. It has the ability to keep up with the data tracking we are required to do, yet is easy to use for our non-techy staff.

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Trip Master pricing

Pricing options
Free trial
View Pricing Plans

Contact CTS Software for detailed pricing information.

Trip Master features

Automated Scheduling
Automatic Notifications
Data Import/Export
Location Tracking
Real Time Data
Real Time Updates
Reporting & Statistics
Route Management
Route Optimization

API (39 other apps)
Activity Dashboard (30 other apps)
Delivery Tracking (35 other apps)
Email Notifications (24 other apps)
Geographic Maps (23 other apps)
Order Management (22 other apps)
Real Time Monitoring (28 other apps)
Shipping Management (36 other apps)
Status Tracking (27 other apps)
Third Party Integration (31 other apps)

Additional information for Trip Master

Key features of Trip Master

  • Driver data
  • Driver logs
  • Mileage tracking
  • Multiple route support
  • Detailed mapping engine
  • Paratransit management
  • Real-time simulation
  • Driver time optimization
  • Bus mileage optimization
  • Customizable scheduling settings
  • Mobility needs management
  • Demand-response reservations
  • On-the-fly changes to rides & routes
  • Parascope app
  • Pickup/drop off odometers & times
  • Electronic manifests/trip sheets
  • Electronic vehicle inspections
  • Visual display of vehicle attributes & driver behavior
  • Color coding
  • Turn-by-turn directions
  • Drive time & mileage calculations
  • Finance reports
  • Planning reports
  • Integrated voice response system
  • Trip broker integration
  • Ride requests
  • Fleet management
  • Vehicle maintenance
  • Mileage parameter setting
  • Customizable notifications
  • Messaging
  • Customizable reports
  • GPS
  • History tracking
  • Incident tracking
  • Planning tools
  • Real-time data
  • Real-time dispatch updates
  • Recurring reservations
  • Routing
  • Task tracking
  • Ride capacity management
  • Automated scheduling
  • Route optimization
  • Bill, report & manifest export
  • Location tracking
  • Rider ticketing
  • Electronic signature capture
  • Route management
  • Reservation management
  • IVR
  • Reporting & statistics
  • Online rider portal
  • Time line tracking
View All Features


Trip Master’s mobile app, ParaScope, gives drivers the flexibility to communicate with dispatchers from the road, with electronic trip sheets, vehicle inspections, signature capture, and more.

An integrated voice response (IVR) system allows users to contact passengers automatically the day before or on the day of their scheduled ride, aiming to decrease the number of no-shows.

Users can manage ride requests and rider delegates through Trip Master’s online rider portal.

A detailed reporting and billing engine helps give users valuable insight into management, finance, planning, and customer attribute data, and also helps users manage Statewide Medicaid billing processes.

Trip Master’s mapping engine gives drivers quick access to accurate, real-time information on rides and routes, showing closed roads, speed limit restrictions, and other critical information.