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Transit management software
TripMaster Pricing, Features, Reviews and Alternatives
TripMaster product overview
What is TripMaster?
Trip Master is a transit management software which supports paratransit, demand-response and NEMT (non-emergency medical transport) operations with features such as automated scheduling, reservations management, automated vehicle location, mapping, reporting, and billing. Trip Master's full-service transit suite also includes interactive voice response (IVR) technology, rider ticketing, an online rider portal, and a vehicle maintenance module.
Key benefits of using TripMaster
Typical customers
Platforms supported
Support options
Training options
TripMaster pricing information
Value for money
4.4
/5
94
Starting from
125
Pricing options
Value for money contenders
TripMaster features
Functionality
4.3
/5
94
Total features
40
4 categories
Most valued features by users
Functionality contenders
TripMaster users reviews
Overall Rating
4.5
/5
94
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9.04/10
54
35
4
1
0
Ian R.
Overall rating contenders
Monica W.
Verified reviewer
Transportation/Trucking/Railroad, 11-50 employees
Used daily for 2+ years
Review source
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Trip Master allows us to function with our rural transportation agency, communicate with the "Big Dogs" and stay in the game!
Love the support and assistance that you get when you need it. They know your needs and are great at assisting and teaching to better enhance your company.
The thing with CTS Software is that if there is something you don't like, or a need not being met and if they can work it, change it or fix it.....consider it done!!
Larry S.
Government Administration, 51-200 employees
Used daily for 2+ years
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It reduced the amount of time it took me to complete reports. It is a very user friendly system, and tech support respond quickly. You can create custom reports for upper management with ease, and its very affordable compared to other software.
The ability to track live data from the vehicles using the tablet based operating software. Office staff can send updates to vehicles by the click of a button. Producing management statistics and DOT required reports is simple, and information is accurate.
Our agency likes everything. It has increased the amount of people we can schedule for transportation, and reduced stress for office staff completing complex data reports.
Thanks Larry, we appreciate you and all you do to provide an essential service to your community and beyond.
Jenny G.
Government Relations, 501-1,000 employees
Used daily for less than 6 months
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It is easier to use than the previous one I was using for 5 years. Once you learn it, it gets easier.
I like the different features that let me cancel multiple rides. I also like how I can hide things I don't need to see for the day, i.e. Admin Cancel, suspended, rider cancel, etc. I like that I can log on every day and not need special ID's or numbers like our old software did.
Personally, I REALLY think that Quick Help manuals should be left and not just some link in an email to print up dozens of pages for said manuals. If companies are spending a LOT of money for this software, they need a little bang for their buck. Some features are not that easy to use, or if you mess up scheduling a trip, you can't go into the EDIT and delete it that way. you have to go into the day of trip, click all these buttons and THEN cancel it. When you've got a client on the phone, they and us do not have extra time to wait while we fumble around fixing or deleting things.
Jenny, I want to thank you for your feedback and please know that we value any input we can get from our customers. I am sorry to hear that the system took longer to learn than anticipated and we are actually in the process of revising many of the primary pages to make them easier to learn and use. We are also updating our manual and when it is complete I will be sure that a bound copy is mailed to your attention. I know our trainers reach out back in May to try and schedule some follow up training but if there is anything we can do to help you get more comfortable with TripMaster please don't hesitate to give us a call. Thanks.
Marie R.
Transportation/Trucking/Railroad, 1-10 employees
Used daily for 6-12 months
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It was easy to learn and use.
The scheduling part. And how easy it is to learn and use.
The breakdowns business can’t run without it.
Caryn M.
Facilities Services, 11-50 employees
Used daily for less than 6 months
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So far so good. I haven't had any issues at all.
Very easy to use, customer support staff always available
A bit more difficult to enter subscription trips than previous software I've used
We are excited to hear your evaluation of TripMaster is "easy to use". There has been a lot of love and care put in to the design and look to make it just that. Thank you Caryn. We are very interested in discussing how we could improve the subscription trips entry for you.
TripMaster FAQs and common questions
Q. What type of pricing plans does TripMaster offer?
TripMaster has the following pricing plans:
Starting from: $125.00
Free Trial: Available
Q. Who are the typical users of TripMaster?
TripMaster has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business
Q. What languages does TripMaster support?
TripMaster supports the following languages:
English
Q. Does TripMaster support mobile devices?
TripMaster supports the following devices:
Android
Q. Does TripMaster offer an API?
No, TripMaster does not have an API available.
Q. What other apps does TripMaster integrate with?
TripMaster integrates with the following applications:
Google Maps
Q. What level of support does TripMaster offer?
TripMaster offers the following support options:
FAQs/Forum, 24/7 (Live rep), Phone Support, Email/Help Desk, Chat
Common TripMaster comparisons
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