Trip Master is a transit management software which supports paratransit, demand-response and NEMT (non-emergency medical transport) operations with features such as automated scheduling, reservations management, automated vehicle location, mapping, reporting, and billing. Trip Master's full-service transit suite also includes interactive voice response (IVR) technology, rider ticketing, an online rider portal, and a vehicle maintenance module.
Trip Master’s automated scheduling engine, with customizable scheduling settings, helps users create realistic and accurate schedules automatically. To enhance on-time performance, Trip Master provides users with the tools to calculate and build schedules which minimize drive time, vehicle miles and fuel consumption. From a centralized reservations management screen, users can manage dispatch activity, view route maps, track vehicles, and make on-the-fly route changes.
To increase job efficiency, Trip Master supports automated vehicle locator technology, which offers a visual display showing users the current location, speed, and capacity of their entire fleet. Real-time dispatch updates allow users to manage last-minute schedule changes, while color-coding keeps users aware of their on-time performance. A detailed mapping engine gives users a visual display of rides and routes, showing turn-by-turn directions, with accurate real-time data reflecting new or closed roads and other critical information.
Trip Master also incorporates a detailed reporting and billing engine, IVR system, and trip broker integration with LogistiCare, MTM, Access2Care, and more. With the vehicle maintenance module, users can also create vehicle service requests, set mileage parameters, and add approved vendors for services.