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TripMaster Pricing, Features, Reviews and Alternatives

TripMaster product overview

What is TripMaster?

Trip Master is a transit management software which supports paratransit, demand-response and NEMT (non-emergency medical transport) operations with features such as automated scheduling, reservations management, automated vehicle location, mapping, reporting, and billing. Trip Master's full-service transit suite also includes interactive voice response (IVR) technology, rider ticketing, an online rider portal, and a vehicle maintenance module.

Key benefits of using TripMaster

Trip Master’s mobile app, ParaScope, gives drivers the flexibility to communicate with dispatchers from the road, with electronic trip sheets, vehicle inspections, signature capture, and more.

An integrated voice response (IVR) system allows users to contact passengers automatically the day before or on the day of their scheduled ride, aiming to decrease the number of no-shows.

Users can manage ride requests and rider delegates through Trip Master’s online rider portal.

A detailed reporting and billing engine helps give users valuable insight into management, finance, planning, and customer attribute data, and also helps users manage Statewide Medicaid billing processes.

Trip Master’s mapping engine gives drivers quick access to accurate, real-time information on rides and routes, showing closed roads, speed limit restrictions, and other critical information.

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

FAQs/Forum

24/7 (Live rep)

Phone Support

Email/Help Desk

Chat

Training options

Webinars

In Person

Documentation

Live Online

Awards & recognitions

Awarded in 1 category in 2021

TripMaster pricing information

Value for money

4.4

Starting from

125

Pricing options

Free plan

Subscription

Free trial

Pricing range

view pricing plans

Value for money contenders

TripMaster

Value for money

Onfleet

Value for money

TripMaster features

Functionality

4.3

Total Features47 4 categories

Most valued features by users

Dispatch Management

Alerts/Notifications

Scheduling

Reporting & Statistics

Billing & Invoicing

Routing

GPS

Real-time Updates

TripMaster users reviews

Overall rating

4.5

Positive reviews

95%

Write a review

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend9.04/10

Rating distribution

Pros

Outstanding customer service. We've suggested a few features and the company was very responsive and incorporated them.

Neal D.

Love the support and assistance that you get when you need it. They know your needs and are great at assisting and teaching to better enhance your company.

Monica W.

Is working perfectly for this agency and saving us a ton of money. Customer service is on top of any and all questions or concerns and They are always there to help if needed.

Connie C.

Cons

My only complaint is the drop down boxes. They do not disappear on their own and the logout tab is directly under the mobile message tab so you accidentally log out if your not careful.

James R.

Other dislike, cost of downloading application onto tablet, as well as the restrictions on the number of logins/seats, especially given the monthly cost that we pay.

Eileen S.

Often times the server lags and we are locked out for a few minutes. I also don't enjoy how trip validation will sometimes not detect problems with the mileage and times.

cobhan m.

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Overall rating contenders

TripMaster

Overall rating

Monica W.

Transportation/Trucking/Railroad, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend10/10

Share this review:

Awesome Support, Assistance, and Software!!

Reviewed 2 years ago

Trip Master allows us to function with our rural transportation agency, communicate with the "Big Dogs" and stay in the game!

Pros

Love the support and assistance that you get when you need it. They know your needs and are great at assisting and teaching to better enhance your company.

Cons

The thing with CTS Software is that if there is something you don't like, or a need not being met and if they can work it, change it or fix it.....consider it done!!

Larry S.

Government Administration, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend10/10

Share this review:

A must for public transportation

Reviewed 2 years ago

It reduced the amount of time it took me to complete reports. It is a very user friendly system, and tech support respond quickly. You can create custom reports for upper management with ease, and its very affordable compared to other software.

Pros

The ability to track live data from the vehicles using the tablet based operating software. Office staff can send updates to vehicles by the click of a button. Producing management statistics and DOT required reports is simple, and information is accurate.

Cons

Our agency likes everything. It has increased the amount of people we can schedule for transportation, and reduced stress for office staff completing complex data reports.

Vendor response

Thanks Larry, we appreciate you and all you do to provide an essential service to your community and beyond.

Jenny G.

Government Relations, 501-1,000 employees

Used daily for less than 6 months

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend5/10

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It took about 10 days to figure out the things that pertained to what I do for my job.

Reviewed 3 years ago

It is easier to use than the previous one I was using for 5 years. Once you learn it, it gets easier.

Pros

I like the different features that let me cancel multiple rides. I also like how I can hide things I don't need to see for the day, i.e. Admin Cancel, suspended, rider cancel, etc. I like that I can log on every day and not need special ID's or numbers like our old software did.

Cons

Personally, I REALLY think that Quick Help manuals should be left and not just some link in an email to print up dozens of pages for said manuals. If companies are spending a LOT of money for this software, they need a little bang for their buck. Some features are not that easy to use, or if you mess up scheduling a trip, you can't go into the EDIT and delete it that way. you have to go into the day of trip, click all these buttons and THEN cancel it. When you've got a client on the phone, they and us do not have extra time to wait while we fumble around fixing or deleting things.

Vendor response

Jenny, I want to thank you for your feedback and please know that we value any input we can get from our customers. I am sorry to hear that the system took longer to learn than anticipated and we are actually in the process of revising many of the primary pages to make them easier to learn and use. We are also updating our manual and when it is complete I will be sure that a bound copy is mailed to your attention. I know our trainers reach out back in May to try and schedule some follow up training but if there is anything we can do to help you get more comfortable with TripMaster please don't hesitate to give us a call. Thanks.

Marie R.

Transportation/Trucking/Railroad, 1-10 employees

Used daily for 6-12 month

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend10/10

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CTS is the best.

Reviewed 2 years ago

It was easy to learn and use.

Pros

The scheduling part. And how easy it is to learn and use.

Cons

The breakdowns business can’t run without it.

Caryn M.

Facilities Services, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating

Value for money
Ease of use
Features
Customer support
Likelihood to recommend10/10

Share this review:

Great software, easy to use

Reviewed 2 years ago

So far so good. I haven't had any issues at all.

Pros

Very easy to use, customer support staff always available

Cons

A bit more difficult to enter subscription trips than previous software I've used

Vendor response

We are excited to hear your evaluation of TripMaster is "easy to use". There has been a lot of love and care put in to the design and look to make it just that. Thank you Caryn. We are very interested in discussing how we could improve the subscription trips entry for you.

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