Trip Master Pricing, Features, Reviews & Comparison of Alternatives

Trip Master

Transit management software

4.51/5 (93 reviews)

Trip Master overview

What is Trip Master?

Trip Master is a transit management software which supports paratransit, demand-response and NEMT (non-emergency medical transport) operations with features such as automated scheduling, reservations management, automated vehicle location, mapping, reporting, and billing. Trip Master's full-service transit suite also includes interactive voice response (IVR) technology, rider ticketing, an online rider portal, and a vehicle maintenance module.

Trip Master’s automated scheduling engine, with customizable scheduling settings, helps users create realistic and accurate schedules automatically. To enhance on-time performance, Trip Master provides users with the tools to calculate and build schedules which minimize drive time, vehicle miles and fuel consumption. From a centralized reservations management screen, users can manage dispatch activity, view route maps, track vehicles, and make on-the-fly route changes.

To increase job efficiency, Trip Master supports automated vehicle locator technology, which offers a visual display showing users the current location, speed, and capacity of their entire fleet. Real-time dispatch updates allow users to manage last-minute schedule changes, while color-coding keeps users aware of their on-time performance. A detailed mapping engine gives users a visual display of rides and routes, showing turn-by-turn directions, with accurate real-time data reflecting new or closed roads and other critical information.

Trip Master also incorporates a detailed reporting and billing engine, IVR system, and trip broker integration with LogistiCare, MTM, Access2Care, and more. With the vehicle maintenance module, users can also create vehicle service requests, set mileage parameters, and add approved vendors for services.
www.tripmastersoftware.com

Pricing

Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Trip Master screenshot: The automated vehicle locator allows users to see their entire fleet’s current locationCTS Software at Knox CACTrip Master screenshot: The flexible reservations system allows users to create same day or future reservations Trip Master screenshot: Trip Master’s detailed mapping engine is updated quarterly to reflect new or closed roads, speed limit adjustments, and other critical informationTrip Master screenshot: All Trip Master reports, bills, and manifests are exportable in multiple formatsTrip Master screenshot: Stay within ride capacity while meeting individual mobility needsTrip Master screenshot: Create realistic, accurate schedules with Trip Master's automated scheduling engineTrip Master screenshot: The ParaScope app for Trip Master connects the road with the office, helping drivers and dispatchers communicate safely and efficiently

Trip Master reviews

Value for money
Features
Ease of use
Customer support
  4.4
  4.3
  4.4
  4.7
Monica Welles

Awesome Support, Assistance, and Software!!

Used daily for 2+ years
Reviewed 2019-05-24
Review Source: Capterra

Trip Master allows us to function with our rural transportation agency, communicate with the "Big Dogs" and stay in the game!

Pros
Love the support and assistance that you get when you need it. They know your needs and are great at assisting and teaching to better enhance your company.

Cons
The thing with CTS Software is that if there is something you don't like, or a need not being met and if they can work it, change it or fix it.....consider it done!!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Larry Smith

A must for public transportation

Used daily for 2+ years
Reviewed 2019-12-13
Review Source: Capterra

It reduced the amount of time it took me to complete reports. It is a very user friendly system, and tech support respond quickly. You can create custom reports for upper management with ease, and its very affordable compared to other software.

Pros
The ability to track live data from the vehicles using the tablet based operating software. Office staff can send updates to vehicles by the click of a button. Producing management statistics and DOT required reports is simple, and information is accurate.

Cons
Our agency likes everything. It has increased the amount of people we can schedule for transportation, and reduced stress for office staff completing complex data reports.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jenny Giles

It took about 10 days to figure out the things that pertained to what I do for my job.

Used daily for less than 6 months
Reviewed 2018-05-08
Review Source: Capterra

It is easier to use than the previous one I was using for 5 years. Once you learn it, it gets easier.

Pros
I like the different features that let me cancel multiple rides. I also like how I can hide things I don't need to see for the day, i.e. Admin Cancel, suspended, rider cancel, etc. I like that I can log on every day and not need special ID's or numbers like our old software did.

Cons
Personally, I REALLY think that Quick Help manuals should be left and not just some link in an email to print up dozens of pages for said manuals. If companies are spending a LOT of money for this software, they need a little bang for their buck. Some features are not that easy to use, or if you mess up scheduling a trip, you can't go into the EDIT and delete it that way. you have to go into the day of trip, click all these buttons and THEN cancel it. When you've got a client on the phone, they and us do not have extra time to wait while we fumble around fixing or deleting things.

Response from CTS Software


Jenny,

I want to thank you for your feedback and please know that we value any input we can get from our customers. I am sorry to hear that the system took longer to learn than anticipated and we are actually in the process of revising many of the primary pages to make them easier to learn and use. We are also updating our manual and when it is complete I will be sure that a bound copy is mailed to your attention. I know our trainers reach out back in May to try and schedule some follow up training but if there is anything we can do to help you get more comfortable with TripMaster please don't hesitate to give us a call. Thanks.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Marie Rhines

CTS is the best.

Used daily for 6-12 months
Reviewed 2019-05-17
Review Source: Capterra

It was easy to learn and use.

Pros
The scheduling part. And how easy it is to learn and use.

Cons
The breakdowns business can’t run without it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Caryn Manning

Great software, easy to use

Used daily for less than 6 months
Reviewed 2019-05-17
Review Source: Capterra

So far so good. I haven't had any issues at all.

Pros
Very easy to use, customer support staff always available

Cons
A bit more difficult to enter subscription trips than previous software I've used

Response from CTS Software


We are excited to hear your evaluation of TripMaster is "easy to use". There has been a lot of love and care put in to the design and look to make it just that. Thank you Caryn.

We are very interested in discussing how we could improve the subscription trips entry for you.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Trip Master pricing

Pricing options
Free trial
Subscription
View Pricing Plans

Contact CTS Software for detailed pricing information.

Trip Master features

Automatic Notifications
Data Import/Export
GPS
Location Tracking
Real Time Data
Real Time Updates
Reporting & Statistics
Route Optimization

API (69 other apps)
Activity Dashboard (49 other apps)
Billing & Invoicing (44 other apps)
Delivery Tracking (57 other apps)
Dispatch Management (45 other apps)
Email Notifications (37 other apps)
Order Management (46 other apps)
Real Time Monitoring (44 other apps)
Shipping Management (64 other apps)
Status Tracking (50 other apps)
Third Party Integration (48 other apps)
Transportation Management (42 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Trip Master

Key features of Trip Master

  • Driver data
  • Driver logs
  • Mileage tracking
  • Multiple route support
  • Detailed mapping engine
  • Paratransit management
  • Real-time simulation
  • Driver time optimization
  • Bus mileage optimization
  • Customizable scheduling settings
  • Mobility needs management
  • Demand-response reservations
  • On-the-fly changes to rides & routes
  • Parascope app
  • Pickup/drop off odometers & times
  • Electronic manifests/trip sheets
  • Electronic vehicle inspections
  • Visual display of vehicle attributes & driver behavior
  • Color coding
  • Turn-by-turn directions
  • Drive time & mileage calculations
  • Finance reports
  • Planning reports
  • Integrated voice response system
  • Trip broker integration
  • Ride requests
  • Fleet management
  • Vehicle maintenance
  • Mileage parameter setting
  • Customizable notifications
  • Messaging
  • Customizable reports
  • GPS
  • History tracking
  • Incident tracking
  • Planning tools
  • Real-time data
  • Real-time dispatch updates
  • Recurring reservations
  • Routing
  • Task tracking
  • Ride capacity management
  • Automated scheduling
  • Route optimization
  • Bill, report & manifest export
  • Location tracking
  • Rider ticketing
  • Electronic signature capture
  • Route management
  • Reservation management
  • IVR
  • Reporting & statistics
  • Online rider portal
  • Time line tracking
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Benefits

Trip Master’s mobile app, ParaScope, gives drivers the flexibility to communicate with dispatchers from the road, with electronic trip sheets, vehicle inspections, signature capture, and more.

An integrated voice response (IVR) system allows users to contact passengers automatically the day before or on the day of their scheduled ride, aiming to decrease the number of no-shows.

Users can manage ride requests and rider delegates through Trip Master’s online rider portal.

A detailed reporting and billing engine helps give users valuable insight into management, finance, planning, and customer attribute data, and also helps users manage Statewide Medicaid billing processes.

Trip Master’s mapping engine gives drivers quick access to accurate, real-time information on rides and routes, showing closed roads, speed limit restrictions, and other critical information.