Trip Master allows us to function with our rural transportation agency, communicate with the "Big Dogs" and stay in the game!
Pros
Love the support and assistance that you get when you need it. They know your needs and are great at assisting and teaching to better enhance your company.
Cons
The thing with CTS Software is that if there is something you don't like, or a need not being met and if they can work it, change it or fix it.....consider it done!!
Rating breakdown
Likelihood to recommend: 10/10
It reduced the amount of time it took me to complete reports. It is a very user friendly system, and tech support respond quickly. You can create custom reports for upper management with ease, and its very affordable compared to other software.
Pros
The ability to track live data from the vehicles using the tablet based operating software. Office staff can send updates to vehicles by the click of a button. Producing management statistics and DOT required reports is simple, and information is accurate.
Cons
Our agency likes everything. It has increased the amount of people we can schedule for transportation, and reduced stress for office staff completing complex data reports.
Rating breakdown
Likelihood to recommend: 10/10
It is easier to use than the previous one I was using for 5 years. Once you learn it, it gets easier.
Pros
I like the different features that let me cancel multiple rides. I also like how I can hide things I don't need to see for the day, i.e. Admin Cancel, suspended, rider cancel, etc. I like that I can log on every day and not need special ID's or numbers like our old software did.
Cons
Personally, I REALLY think that Quick Help manuals should be left and not just some link in an email to print up dozens of pages for said manuals. If companies are spending a LOT of money for this software, they need a little bang for their buck. Some features are not that easy to use, or if you mess up scheduling a trip, you can't go into the EDIT and delete it that way. you have to go into the day of trip, click all these buttons and THEN cancel it. When you've got a client on the phone, they and us do not have extra time to wait while we fumble around fixing or deleting things.
Jenny,
I want to thank you for your feedback and please know that we value any input we can get from our customers. I am sorry to hear that the system took longer to learn than anticipated and we are actually in the process of revising many of the primary pages to make them easier to learn and use. We are also updating our manual and when it is complete I will be sure that a bound copy is mailed to your attention. I know our trainers reach out back in May to try and schedule some follow up training but if there is anything we can do to help you get more comfortable with TripMaster please don't hesitate to give us a call. Thanks.
Rating breakdown
Likelihood to recommend: 5/10
It was easy to learn and use.
Pros
The scheduling part. And how easy it is to learn and use.
Cons
The breakdowns business can’t run without it.
Rating breakdown
Likelihood to recommend: 10/10
So far so good. I haven't had any issues at all.
Pros
Very easy to use, customer support staff always available
Cons
A bit more difficult to enter subscription trips than previous software I've used
We are excited to hear your evaluation of TripMaster is "easy to use". There has been a lot of love and care put in to the design and look to make it just that. Thank you Caryn.
We are very interested in discussing how we could improve the subscription trips entry for you.
Rating breakdown
Likelihood to recommend: 10/10
Contact CTS Software for detailed pricing information.
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