TruckingOffice vs Motive

Samsara

PCS TMS

Motive

Motive is a cloud-based fleet management solution that helps fleets of all types track vehicles with real-time GPS, automate operations, simplify compliance, and more, using a centralized platform.

Samsara is a fleet operations management platform which helps businesses across various industries including transportation, logistics, and construction streamline fleet operations with features such as GPS fleet tracking, ELD compliance, routing and dispatch, documents, reporting and alerts, and more.

PCS TMS allows shippers and carriers to manage their entire transportation network from the cloud. It enhances operations, efficiency, and profitability of the business.

TruckingOffice is a web-based trucking management solution that helps businesses in the transportation industry manage deliveries, record expenses, & file IFTA

Accounting

Accounting Integration

Activity Dashboard

Automated Scheduling

Billing & Invoicing

Carrier Management

Contact Database

Customer Management

Delivery Tracking

Dispatch Management

Driver Management

Driver Settlements

Employee Management

Fleet Management

Fuel Management

Geographic Maps

Inspection Management

Inventory Management

Live Driver Tracking

Load Optimization

LTL/Shared Truckload

Maintenance Management

Maintenance Scheduling

Mileage Tracking

Monitoring

Order Management

Preventive Maintenance

QuickBooks Integration

Quotes/Estimates

Reporting & Statistics

Route Management

Route Optimization

Routing

Scheduling

Shipment Tracking

Shipping Management

Status Tracking

Tire Management

Transportation Management

Trip Logs

Truckload Management

Vehicle Management

VIN Lookup

Work Order Management

TruckingOffice

Web-based

ITS Dispatch

Basic

Owner

Some reports are not available , such as isolating the revenue done with a certain customer

There are a lot of pertinent features that are missing from this software that is needed for the trucking community.

Pricing

Customer Support

Small Business

Mid-size Business

One Step GPS

One Step GPS is a web-based fleet tracking solution designed for businesses of all sizes across various industries such as construction, transportation, and service businesses that offers real-time fleet GPS tracking capabilities.  It allows users to monitor the location of their vehicles in real-time and offers vehicle visibility and safety. It helps businesses from asset theft.

Elite EXTRA

Deliver faster, smarter, and more efficiently with Elite EXTRA. Our platform optimizes routing and dispatch, connects you to nationwide 3PL fleets, and automates returns for a seamless customer experience. Cut costs, boost speed, and delight customers with every delivery.

DOT Safety and Compliance manager

The only Con from me for Motive was it is very hard to get ahold of a live customer service agent.

Admin/Owner

The app is pretty easy for the most part but if you ever have a question customer service is top notch, they always answer when I call, no long wait times, very nice and knowledgeable representatives.

Transportation Coordinator

Set up is easy and the customer service agents are absolutely beyond patient and helpful, always, at all hours. If the person you are speaking with is not sure they have the best answer they find out the best answer before you are off the call.

Access Controls/Permissions

Activity Tracking

Ad hoc Reporting

AI/Machine Learning

Alerts/Escalation

Alerts/Notifications

Asset Tracking

Audit Management

Audit Trail

Budget Tracking

Compliance Management

Cost Tracking

Customer Portal

Customizable Fields

Customizable Forms

Customizable Reports

Data Import/Export

Data Visualization

Document Management

Driver ETA

Driver Logs

Electronic Signature

Email Alerts

Equipment Maintenance

Equipment Management

Equipment Tracking

Expense Tracking

File Storage

For AEC Industry

For Drivers

For Freight Operations

Forms Management

For Oil & Gas

Fuel Cost Management

Fuel Tracking

Geofencing

Geolocation

Heatmaps

Historical Reporting

IFTA Reporting

Incident Reporting

Invoice Management

Job Costing

Location Tracking

Logistics Management

Mobile Access

Mobile Alerts

Mobile App

Mobile Signature Capture

Mobile Time Tracking

Multi-Location

Performance Metrics

Predictive Analytics

Progress Tracking

Purchase Order Management

Real-Time Analytics

Real-Time Data

Real-Time Monitoring

Real-Time Notifications

Real-Time Reporting

Real-Time Updates

Records Management

Reminders

Repair Tracking

Reporting/Analytics

Resource Management

Risk Assessment

Role-Based Permissions

Route History

Safety Management

Search/Filter

By industry, Motive reviewers are most commonly professionals in transportation/trucking/railroad (79%). The most frequent use case for Motive cited by reviewers is trucking (61% of reviewers).

Users and use cases

Some users report that Motive offers affordable pricing and good value, especially for small businesses, and reviewers appreciate convenient prepayment options. However, some reviewers feel monthly rates are expensive, and users complain about unclear costs, unexpected charges, and limited refund flexibility.

Value for money

Motive is a trucking tool offering key features such as trip logs, mileage tracking, real-time monitoring, driver management, GPS, and safety management, among others.

Proprietary

iPad

Android

iPhone

Windows

Verizon Connect

Omnitracs One

Geotab

The Rand Platform

Azuga Fleet

Zonar 

Powerfleet

TruckX

GPS Insight

Unreliable truck connectivity

ELD disconnects and shows malfunction every time you take your phone outside of the truck.

Owner 

Long thick wires hard to cover up wires show and bulky

65% of reviewers feel negative about Truck Connection. Some users report frequent disconnections between the device and the truck, causing data loss or inaccurate logs. Reviewers mention issues with cables, such as receiving the wrong type, bulky wiring, or difficulty hiding hardware in the cab. They say certain truck models, especially Volvos, are harder to connect. Users feel that connection problems disrupt compliance tracking and daily operations, and that resolving these issues often takes time and effort.

Restrictive contract terms

C..E.O

I basically was with motive for 3 years and after my contract was over they automatically charged me again without my consent and when I actually called to resolve the matter they refused to refund my money telling me that I can only cancel after another year is done.

Driver

They lock you in a contract and when the contract is about to expired they want to dump you into another one, with fishy sales people that they only care about their commissions!

89% of reviewers feel negative about Contract Management. Some users report difficulty canceling or downgrading contracts, often facing auto-renewals or long-term commitments they were not fully aware of. Reviewers say the process to remove assets or end service is complicated and that customer support is unhelpful in resolving contract issues. They mention being charged for unused services and feeling locked into agreements, even when their business circumstances change. Users express frustration with unclear terms, aggressive sales tactics, and a lack of flexibility in contract management.

Inconsistent phone support

Owner/Dispatcher

The reason being, when I call in I get a different person each time and then a CASE number is created and then I have to wait for a response via email.  

I am supposed to get a refund for the dash cam that I never used it has been almost 6-8 month not getting any respond when I called and spoke with many pp but no answer

57% of reviewers feel negative about Phone Support. Some users say reaching knowledgeable or responsive support staff is challenging, with long hold times, repeated call transfers, and unresolved cases. Reviewers report inconsistent answers from different representatives and difficulty tracking the status of their issues. They mention that promised callbacks or follow-ups often do not happen, and that communication barriers can make problem resolution harder. Users feel that phone support does not reliably address their concerns or provide timely solutions.

High and rigid pricing

Owner CEO

Their ability to first of all fix a problems that has been identified, second the ability for them to still charge you the money you agreed upon when they are not providing ANY service.

President

They don't allow you to deactivate devices or have deactivated devices on hand without paying the monthly subscription fee.

70% of reviewers feel negative about Pricing. Some users say the service is expensive, with high monthly fees and additional costs for data or features. Reviewers report being charged for unused or deactivated devices and having difficulty obtaining refunds for unused service periods. They mention unexpected charges, lack of transparent pricing information, and issues with billing processes. Users feel the pricing structure is inflexible, especially for seasonal or changing business needs, and that customer support is unresponsive to billing concerns.

Recurring software glitches

My gateway device has been broken for 2 months, and between the broken emails and poor communication with the support and engineering team, I am looking for another GPS company that will ensure that my device is working.

President / Owner

When the ELD malfunctions or creates an error you will have a difficult time getting it corrected.

59% of reviewers feel negative about Bugs and Issues. Some users report frequent glitches, such as lost Bluetooth connections, app freezes, or problems with editing logs. Reviewers say these bugs can lead to compliance violations, inaccurate records, or require time-consuming resets and troubleshooting. They mention that updates sometimes introduce new problems and that hardware failures are not always resolved quickly. Users feel that ongoing technical issues disrupt workflow and create frustration, especially when timely fixes are not provided.

Quick and simple setup

Business Development Specialist

We also like that the product is so simple that we can install the equipment and provision it ourselves.  

Safety Coordinator

KeepTruckin was easy to install and implement for the whole fleet.

100% of reviewers feel positive about Installation. Reviewers appreciate that the installation process is straightforward and does not require technical expertise. They say the instructions are clear, sometimes available in multiple languages, and that the hardware is easy to set up in the vehicle. Users find the plug-and-play nature convenient, allowing them to get started quickly without outside help. Some users mention that the rollout across fleets is manageable and that self-installation is possible. They feel the ease of installation reduces downtime and makes the product accessible to a wide range of users.

Comprehensive real-time tracking

Terminal Manager

By far the best system I've used for tracking and managing a fleet.

The platform is user friendly, affordable,  and allows real time tracking of my equipment, drivers, and shipments

86% of reviewers feel positive about Tracking. Reviewers appreciate being able to monitor vehicles, drivers, and assets in real time. They say the tracking features help with compliance, route management, and responding quickly to changes. Some users highlight the accuracy of tracking hours of service, driving behavior, and IFTA reporting. They find that having all movements electronically recorded improves organization and accountability. Users feel the tracking capabilities support better business decisions and simplify fleet management.