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Top Rated Shipment Tracking Software with Zendesk

Last updated: June 2026

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9 software options

Boxia logo

Shipment tracking and delivery management software

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Boxia is a web-based technology for eCommerce companies to track shipments in real-time on a single interface, anticipate delivery issues and send proactive personalized shipping notifications to customers.

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Shipup logo

One-stop shop for ecommerce postpurchase customer experience

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Shipup offers personalized, fully controlled, and delightful post-purchase experience to help fast-growing BigCommerce merchants convert one-time customers into lifelong brand ambassadors.

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parcelLab logo

Post-purchase and returns management platform

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parcelLab is a global leader in post-purchase experience software. We empower the world’s top brands, including IKEA, YETI, Urban Outfitters, and Chico’s, to turn shipping, delivery, and returns into powerful moments that drive loyalty and revenue.

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AuditShipment logo

Shipment tracking and invoice auditing tool for retailers

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AuditShipment is a cloud-based shipping invoice auditing tool, which helps eCommerce businesses and retailers examine invoices received from carrier service providers to mitigate expenses incurred from incorrect surcharges, duplicate billing, delay, and dimensional weight pricing errors.

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Tracey logo
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AI-enabled, data analytics solution for e-commerce

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Tracey is an AI-enabled, data analytics solution that helps businesses track their parcels, optimize any aspect of their entire shipment process, and enhance control over deliveries with AI-powered predictions, carrier comparison and more. Tailored reporting gives you actual insight into your carriers’ performance; benchmarking lets you compare carrier performance to industry averages; exception-based working focuses on what’s relevant and important; all-in-one portal.

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Claimlane logo
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Claimlane removes the need for manual claims processing

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Claimlane makes returns and warranty claims easier with automation by eliminating the need for tedious email communication and manual spreadsheets. By automating tasks like return approvals and claims tracking, Claimlane saves time, reduces errors, and improves overall efficiency.

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Trackhive logo
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Shipment tracking platform for eCommerce businesses

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TrackHive is a shipment solution that helps small to midsize eCommerce businesses track the delivery statuses of online orders across multiple shipping service providers such as USPS, UPS, Australia Post, FedEx, Delhivery and more.

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PAQATO logo
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Cloud-based post-purchase experience platform

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As a leading post-purchase experience platform, PAQATO enhances brand experiences and boosts customer loyalty, efficiency, and repeat purchases through data-driven insights and personalized communication.

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Malomo logo
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Shipment tracking platform for eCommerce marketers

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Malomo is a cloud-based shipment tracking solution that helps small to midsize eCommerce businesses provide customers with shipping updates via white-label package tracking pages and marketing campaigns. Users can create personalized shipping emails using buyers' order data and carrier information.

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