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AuditShipment

4.3
(12)

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Shipment tracking and invoice auditing tool for retailers

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AuditShipment Pricing, Features, Reviews and Alternatives

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AuditShipment product overview

What is AuditShipment ?

AuditShipment is a cloud-based shipping invoice auditing tool, which helps eCommerce businesses and retailers examine invoices received from carrier service providers to mitigate expenses incurred from incorrect surcharges, duplicate billing, delay, and dimensional weight pricing errors. Features include notifications, predictive analytics, shipment tracking, and rate management.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)
Chat
FAQs/Forum
Email/Help Desk
Phone Support

Training options

Live Online
Documentation

AuditShipment FAQs

Q. What type of pricing plans does AuditShipment offer?

AuditShipment has the following pricing plans:
Pricing model: Free, Subscription
Free Trial: Available

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Q. Who are the typical users of AuditShipment ?

AuditShipment has the following typical customers:
Large Enterprises, Mid Size Business, Small Business

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Q. What languages does AuditShipment support?

AuditShipment supports the following languages:
English

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Q. Does AuditShipment offer an API?

Yes, AuditShipment has an API available for use.

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Q. What other apps does AuditShipment integrate with?

AuditShipment integrates with the following applications:
Wix, Freshservice, ShippingEasy, Shopify Plus, Adobe Commerce, WooCommerce, Orderhive, HappyFox Help Desk, Campaign Monitor, ActiveCampaign, FedEx Ship Manager, PrestaShop, QuickBooks Online Advanced, Gmail, Mojo Helpdesk, ShipBob, Airtable, Vision Helpdesk, Trello, Easyship, FreshBooks, Shift4Shop, ecomdash, Zoho Desk, Shipwire, Sellbrite, ShipStation, CS-Cart, Slack, Miva, Weebly, Primaseller, Ecwid, JIRA Service Management, Stitch Labs, Stamps.com, EZOfficeInventory, QuickBooks eCommerce, Mailchimp, Volusion, AdRoll, Xero, Shippo, Simvoly, Lightspeed Retail, AWeber, Smartsheet, HubSpot CRM, Google Sheets, Intercom, BigCommerce, Shopify, Zendesk Suite, Microsoft Excel

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Q. What level of support does AuditShipment offer?

AuditShipment offers the following support options:
24/7 (Live rep), Chat, FAQs/Forum, Email/Help Desk, Phone Support

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AuditShipment pricing information

Value for money

4.4

/5

12

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

AuditShipment features

Functionality

4.2

/5

12

Total features

31

1 categories

Most valued features by users

Third Party Integrations
Reporting & Statistics
API
Status Tracking
Alerts/Notifications
Delivery Tracking
Shipping Management
Real-time Updates

Functionality contenders

AuditShipment users reviews

Overall Rating

4.3

/5

12

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.44/10
Rating distribution

5

4

3

2

1

9

1

0

0

2

Pros
I loved the ease of using the software. The dashboard was very appealing in its layout and easy to understand.
Loved how easy it was to navigate each feature they offer. What they provide is simple and effective.
Overall the service really does seem too good to be true. This is one of those rare times in life where You actually get what is promised.
Cons
AuditShipment turned late/problematic shipments to bringing back revenue that we as a company would have simply lost.
This is as much a problem with the way Canada Post does billing as it is with the AuditShipment system, however.
The website can be confusing with trying to update a CC or view reports.

Overall rating contenders

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Candice R.

Sporting Goods, 1-10 employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Concept!

Reviewed 4 years ago

We ship a lot everyday so to have a service that does the hard work for us is amazing. Dealing with shipping company’s customer service can be tiring and a waste of time. AuditShipment is a huge timesaver!

Pros

I loved the ease of using the software. The dashboard was very appealing in its layout and easy to understand.

Cons

Not really anything negative to say! Very happy overall.

Vendor response

Thanks a million Candice!

AM
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Andrea M.

Retail, 51-200 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Seems too good to be true but it's not!

Reviewed 4 years ago

Overall the service really does seem too good to be true. This is one of those rare times in life where You actually get what is promised. I would highly recommend giving it a try!

Pros

Once the program has been set up and is integrated with your shipping partner accounts, you can just site back and watch the refunds roll in. It's a 'set it and forget it' kind of system that can save you a lot of money with no effort. Customs service is excellent, someone usually gets back to inquiries immediately or within a few hours.

Cons

The trickiest part of the set up process for us was verifying that we were actually getting the money back that AuditShipment said we were. Since AuditShipment puts their email address in to receive refund confirmation emails from the courier, the only way to verify is to cross reference individual refunds on our credit card statement or Canada Post invoices. This is as much a problem with the way Canada Post does billing as it is with the AuditShipment system, however. My suggestion for AuditShipment would be to offer users the option to opt into being CC'd on refund confirmations from couriers. That being said, once we had figured the system out, we didn't see any discrepancies in what we were being charged for vs. what we were actually getting.

Vendor response

Thanks for your valuable suggestion Andrea. We will be working on the feedback that you shared with us and see through to completion ASAP.

CJ
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Connor J.

Retail, 1-10 employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Not working - Support non-existant

Reviewed a year ago

So far the experience has been bad. The software seems to have issues with their integrations with shipping providers, and the business does not seem to be actively worked on.

Pros

I liked the fact that the pricing shown on the site was transparent and there was an option to pay only 30% of successful refunds. After viewing the true pricing inside my user account, within the app, I quickly realized pricing for AuditShipments users does not match what is displayed on the front end of the site before signing up.

Cons

Several weeks have passed and despite setting up an integration with both Stamps.com and ShipStation, no data has been synced at all about my shipments. No one is monitoring their live chat, and no follow-up is made via email from live chat requests that were made and went unanswered. After sending a support request via email I did receive a response but it was not helpful. Additional support was still needed and there has not been any response via email now for several weeks.

ST
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Sonu T.

Internet, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Expensive commission on refunds.

Reviewed 4 years ago
Pros

Hand free. Fully automated software. You don't have to do anything.

Cons

On the website it clearly states that you save 5% on an annual contract. I had to fight tooth and nail for them to honour their own offer. In the end the said they will reimburse me the 5% after one year. One year has not past so we will see if they keep their commitment.

Vendor response

Thanks for your honest feedback. The annualised contracts ( 5% discount) are based on customer's shipping volume. There has to be a significant shipping volume for your business to be eligible for the discounted rate. Even so, since we value your relationship with businesses such as your we promised to award the 5% discount. We assure you that we will stand by our commitment. We would also take your valuable suggestion and improve customer experience in the future.

VP
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Vincent P.

Apparel & Fashion, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great software

Reviewed 4 years ago
Pros

Automatically tracks late shipments from Canada Post so we can get shipping refunds.

Cons

Commission is high, but from my understanding it is hight for all softwares doing this job.

Vendor response

Thanks for your honest feedback. As mentioned in your review, we are the only service provider who is able to provide exhaustive audit service at the most competitive price in Canada.

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