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Shipup

One-stop shop for ecommerce postpurchase customer experience

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Shipup Pricing, Features, Reviews and Alternatives

Shipup FAQs

Q. What type of pricing plans does Shipup offer?

Shipup has the following pricing plans:
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money


Q. Who are the typical users of Shipup?

Shipup has the following typical customers:
Large Enterprises, Mid Size Business, Small Business


Q. What languages does Shipup support?

Shipup supports the following languages:
English, French, German, Italian, Spanish


Q. Does Shipup offer an API?

Yes, Shipup has an API available for use.


Q. What other apps does Shipup integrate with?

Shipup integrates with the following applications:
WooCommerce, PrestaShop, Zapier, Nosto, Mirakl, Klaviyo, easiware, Gorgias, Yotpo, Mailchimp, BigCommerce, Shopify, Zendesk Suite


Q. What level of support does Shipup offer?

Shipup offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat

Shipup product overview

What is Shipup?

Top Shipment tracking solution driven by post-purchase customer experience. Our customers reduce delivery-related tickets by up to 80%, save 50% on refunds linked to delivery issues, and focus their customer-facing teams on efforts that drive value. This in turn increases brand loyalty, with boosted repeat purchases & a held promise. All the while, seamlessly integrating at the heart of the eCommerce ecosystem our customers are in.

Key benefits of using Shipup

For shoppers
- Real-time, branded notifications
- Tracking page on brands’ websites
- AI-powered delivery estimate

For customer support
- Real-time alerts for incidents
- Tracking data on support interface
- Satisfaction survey at delivery

For data
- Customizable, live dashboards
- Data exports
- Data available by webhook/API
- Carriers performance Dashboards

Delivery Estimate: Estimated Delivery Date at the checkout

Delay In Preparation = Smart Notifications: Package not shipped after X days alert

Shipping Update: Shipped, out for delivery, Incidents failed delivery attempts

Branded Tracking Page: Estimated Delivery Date automatically updated, Searchable & Embedded tracking page

Incident: Integration to ticketing tools & CRM, Dashboard & report

Feedback survey on delivery: NPS results & Alerts to support

Integrated with 110 carriers both in the US and worldwide: We unify the data from all carriers using our standardized language. We maintain the connections through updates that follow carrier changes and always have accurate tracking.

Integrated with: Shopify, Klaviyo, Zendesk, Gorgias, Mailchimp, BigCommerce, Magento, etc.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
FAQs/Forum
Knowledge Base
24/7 (Live rep)
Chat

Training options

Documentation
Webinars
In Person
Videos

Not sure about Shipup? Compare it with a popular alternative

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Starting from

9.99

Per month

Flat Rate

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Why am I seeing this?

Shipup pricing information

Value for money

4.4

/5

7

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Shipup features

Functionality

4.6

/5

7

Total features

48

5 categories

Most valued features by users

Third-Party Integrations
Dispatch Management
Reporting & Statistics
Activity Dashboard
Delivery Tracking
Order Management
API
Alerts/Notifications

Functionality contenders

Shipup users reviews

Overall Rating

4.9

/5

7

Positive reviews

100

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.86/10
Rating distribution

5

4

3

2

1

6

1

0

0

0

Overall rating contenders

AR
AvatarImg

Verified reviewer

Cosmetics, 51-200 employees

Used monthly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Best e-commerce shipping tracking solution

Reviewed 2 years ago
Pros

Easy to setup Emails or SMS notifications

Cons

Feedback feature is an option Reporting export option

JP
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Juliette P.

Apparel & Fashion, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Shipup helps reassure our customers !

Reviewed 2 years ago

The benefits are that we have very few customers writing to us about their delivery, they seem to be very reassured compared to the past.

Pros

We like the fact that it helps our customer follow up their shipments in a customized way that is more qualitative than the regular emails sent by Colissimo or other transporters. The Shipup page is good looking too. Also we really like that the customers can leave a review, we follow the NPS score on shipup every week.

Cons

We had a little issue at first with Shipup because the integration with Mondial Relay was not working great. Otherwise we are happy with the app, even if it is slightly expensive ! And sometimes the amount of notification is big and not super easy to sort out.

GB
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Guillaume B.

Wholesale, 11-50 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Review by Kubii

Reviewed 7 months ago

With more than 4 carriers offered on our site, Shipup is a very good way for us to have centralised management of our orders and shipments.

Pros

The integration on the site is a real success, and thanks to the work of the shipup developers, with a little customisation we end up with a product that is perfectly adapted to our CMS

Cons

We're still waiting to be able to test the smart delivry estimate, which unfortunately takes a long time to deploy...

Rl
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Richard l.

Building Materials, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Shipup does things right

Reviewed 2 years ago
Pros

It is automated and inexpensive compared to the major other options out there

Cons

It is missing a lot of features. If you want to really customize it isn't as good. However if you want something out of the box this one is good.

KM
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Kevin M.

Furniture, 1-10 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Shipup

Reviewed 4 months ago
Pros

Belle interface, fluide et agréable. Outil très stable, aucun bug rencontré. Support disponible et réactif pour l'intégration.

Cons

Le prix très élevé vs la concurrence qui propose les mêmes fonctionnalités.

Showing original review in French. See translation

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