getapp-logo

App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. 

e-satisfaction.com Logo

Understand your Customers & offer best-in-class Experiences

Table of Contents

e-satisfaction.com - 2026 Pricing, Features, Reviews & Alternatives

Verified reviewer profile picture
Verified reviewer profile picture

All user reviews are verified by in-house moderators and provider data by our software research team.  Learn more

Last updated: August 2025

e-satisfaction.com overview

What is e-satisfaction.com?

e-satisfaction.com is a customer feedback management software that helps you tap into your customer's mind.

We help businesses open the discussion with their customers, identify areas of focus & pain points and drive growth and support the recovery of your unhappy customers.

Our solution collects customer comments and feedback throughout the shopper journey and provides actionable feedback data for the frontline people, insights for the management teams and builds online reputation for the company; e-satisfaction.com uses a proprietary 5-step approach to enable Customer Centricity and prompts that the customer is the focal point of all decisions for an organization.

Starting price


e-satisfaction.com’s user interface

Ease of use rating:

e-satisfaction.com reviews

Overall rating

4.7

/5

3

Positive reviews

100

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend1.00/10
Rating distribution

5

4

3

2

1

2

1

0

0

0

e-satisfaction.com's key features

Most critical features, based on insights from e-satisfaction.com users:

Customer experience management
Data import/export
Customizable templates
Complaint monitoring
Customizable forms
Reporting/Analytics

All e-satisfaction.com features

Features rating:

Access controls/permissions
Activity dashboard
Alerts/Notifications
API
CES survey structure
Complaint monitoring
CSAT survey structure
Customer experience management
Customer segmentation
Customizable forms
Customizable templates
Dashboard
Data import/export
Data visualization
Email management
Engagement tracking
Event triggered actions
Feedback management
Multi-Channel communication
Negative feedback management
NPS survey structure
Performance metrics
Process/Workflow automation
Real-Time data
Real-Time reporting
Reporting/Analytics
Survey/Poll management
Surveys & feedback
Text analysis
Third-Party integrations

e-satisfaction.com alternatives

e-satisfaction.com logo

Starting from

Empty state illustration for "No pricing info"

No pricing info

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support
SurveyMonkey logo

Starting from

30

/user

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support
Trustpilot logo

Starting from

299

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support
LiveAgent logo

Starting from

15

/user

Per month

Free trial
Free version
Ease of Use
Features
Value for Money
Customer Support

e-satisfaction.com support options

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
Phone Support
FAQs/Forum
Email/Help Desk
Knowledge Base

Training options

Live Online
Webinars
Documentation
Videos
In Person

e-satisfaction.com FAQs

Related categories