GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.

Our commitment

Independent research methodology

Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

Learn more

Verified user reviews

GetApp maintains a proprietary database of millions of in-depth, verified user reviews across thousands of products in hundreds of software categories. Our data scientists apply advanced modeling techniques to identify key insights about products based on those reviews. We may also share aggregated ratings and select excerpts from those reviews throughout our site.

Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

Learn more

How GetApp ensures transparency

GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.

Learn more

Shelf vs Pepper Comparison (2026)

Add to Compare

Compare similar apps

My AskAI

4.5

Tidio

4.7

Good recommendations?

Shelf

Pepper

Overview

The Shelf modern knowledge management platform helps businesses thrive with on-demand answers to the questions that block customer and employee success. Awarded for overall usability by Gartner Digital Markets for three consecutive quarters.

Cloud-based agentic growth platform for mid-size and enterprise teams, combining AI agents, content workflows, and SEO analytics.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

No videos yet

Pricing

Starting from

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.8

106

Value for money

Ease of use

Features

Customer support

93%

would recommend this app

4.6

521

367

133

Value for money

Ease of use

Features

Customer support

88%

would recommend this app

Pros

“Shelf is a great tool when it comes to our overall knowledge management needs. Since our implementation of Shelf we have seen an increase in advisor engagement and sentiment towards our knowledge management efforts.”

Brandon D.

Training and Knowledge Manager

“With announcements we can send communications, attach Gem, set due dates, and require confirmation.”

Brandon D.

Training and Knowledge Manager

“Tool functionality abilities (Answer Assist, chatbot integration, language containment within one gem, search functionality within documents, etc.).”

Annie W.

Associate Manager, Call Center Technology

Pros

“The support is just unexistant!”

Stefano F.

Attorney at Law

“Peppertype requires a lengthy-form editing tool as well as a one-click article functionality to get started.”

Thorsten M.

Editor in Chief

“I wish it can be more cost-accessible for copywriters in Latinoamerica or other parts of the world when our budgets or salary are really low.”

Ariana A.

Copywriter

Cons

“I don't agree with this, but many of the agents who use Shelf struggle with the search algorithm; when they use a search term to find something specific, the result they want is sometimes the 3rd or 4th result, not the 1st.”

Shannon H.

Content Specialist

“Our advisors do not like how Shelf was integrated with Zendesk.”

Brandon D.

Training and Knowledge Manager

“I also miss an function where you can assign GEMs directly to owner of the document.”

Karianne T.

Competence & Quality Manager

Cons

“For [sensitive content hidden] we purchased on Appsumo a lifetime license and suddenly after just 2 years they rebranded, and somewhat our account is not working anymore.”

Stefano F.

Attorney at Law

“The pages close on their own for no reason and the payment method no longer passes through my level”

Hermann B.

marketing and communication officer

“Compared to other similar software such as Grammarly or Hemingway, the AI of Peppertype seems to be underdeveloped. Before you use any software to edit your work, make sure to check its reviews and ratings as it might prove to be a fault in your business.”