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Shelf vs My AskAI Comparison (2026)
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Good recommendations?
Overview
The Shelf modern knowledge management platform helps businesses thrive with on-demand answers to the questions that block customer and employee success. Awarded for overall usability by Gartner Digital Markets for three consecutive quarters.
Add an affordable AI customer support chatbot to your site and cut your support tickets by 79% overnight.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.8
106
5
4
3
2
1
91
13
2
0
0
- Value for money
- Ease of use
- Features
- Customer support
4.5
82
5
4
3
2
1
53
24
3
1
1
- Value for money
- Ease of use
- Features
- Customer support
Pros
Brandon D.
Training and Knowledge Manager
Brandon D.
Training and Knowledge Manager
Annie W.
Associate Manager, Call Center Technology
Pros
Don H.
Founder
Doug D.
Developer
Philipp E.
President
Cons
Shannon H.
Content Specialist
Brandon D.
Training and Knowledge Manager
Karianne T.
Competence & Quality Manager
Cons
Jessica M.
Producer
Isa M.
Marketer
Yuval M.
ESG consultant
- Vendor responds to reviews
- Last reviewa year ago
- Vendor responds to reviews
- Last review2 years ago
Key features
- Total features81
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agentic Task Execution
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Archiving & Retention
- Audio File Management
- Audit Trail
- Automated Responses
- Autonomous Task Execution
- CRM
- Catalog Management
- Chatbot
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Content Library
- Content Management
- Content Publishing Options
- Conversation Intelligence
- Conversational AI
- Customer Communication
- Customer Engagement
- Customer Experience Management
- Customizable Branding
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Data Extraction
- Data Import/Export
- Decision Support
- Discussions/Forums
- Document Automation
- Document Capture
- Document Classification
- Document Generation
- Document Management
- Document Review
- Document Storage
- Drag & Drop
- Drag & Drop Editor
- Email Alerts
- Engagement Tracking
- Feedback Management
- File Conversion
- File Recovery
- File Sharing
- For Sales Teams/Organizations
- For eCommerce
- Full Text Search
- Generative AI
- Human-in-the-loop (HITL)
- IVR
- Intent Recognition
- Interaction Tracking
- Knowledge Base
- Knowledge Base Management
- Knowledge Management
- Live Chat
- Machine Learning
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Multiple Data Sources
- Natural Language Processing
- Optical Character Recognition
- Performance Metrics
- Personalization
- Pre-built Templates
- Real-Time Notifications
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Rich Text Editor
- Role-Based Permissions
- SEO Management
- SSL Security
- Search/Filter
- Self Service Portal
- Sentiment Analysis
- Single Sign On
- Support Ticket Management
- Surveys & Feedback
- Tagging
- Templates
- Text Editing
- Third-Party Integrations
- Ticket Management
- Trend Analysis
- User Management
- Version Control
- Video Support
- Virtual Personal Assistant (VPA)
- WYSIWYG Editor
- Web Notifications
- Website Integration
- Widgets
- Wiki
- Workflow Automation
- Workflow Management
- Total features45
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Agentic Task Execution
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Archiving & Retention
- Audio File Management
- Audit Trail
- Automated Responses
- Autonomous Task Execution
- CRM
- Catalog Management
- Chatbot
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Content Library
- Content Management
- Content Publishing Options
- Conversation Intelligence
- Conversational AI
- Customer Communication
- Customer Engagement
- Customer Experience Management
- Customizable Branding
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Data Extraction
- Data Import/Export
- Decision Support
- Discussions/Forums
- Document Automation
- Document Capture
- Document Classification
- Document Generation
- Document Management
- Document Review
- Document Storage
- Drag & Drop
- Drag & Drop Editor
- Email Alerts
- Engagement Tracking
- Feedback Management
- File Conversion
- File Recovery
- File Sharing
- For Sales Teams/Organizations
- For eCommerce
- Full Text Search
- Generative AI
- Human-in-the-loop (HITL)
- IVR
- Intent Recognition
- Interaction Tracking
- Knowledge Base
- Knowledge Base Management
- Knowledge Management
- Live Chat
- Machine Learning
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Multiple Data Sources
- Natural Language Processing
- Optical Character Recognition
- Performance Metrics
- Personalization
- Pre-built Templates
- Real-Time Notifications
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Rich Text Editor
- Role-Based Permissions
- SEO Management
- SSL Security
- Search/Filter
- Self Service Portal
- Sentiment Analysis
- Single Sign On
- Support Ticket Management
- Surveys & Feedback
- Tagging
- Templates
- Text Editing
- Third-Party Integrations
- Ticket Management
- Trend Analysis
- User Management
- Version Control
- Video Support
- Virtual Personal Assistant (VPA)
- WYSIWYG Editor
- Web Notifications
- Website Integration
- Widgets
- Wiki
- Workflow Automation
- Workflow Management
Integrations
- Total integrations20
- Agentforce
- Box
- ChatGPT
- Claude
- ClickHelp
- Confluence
- Contentful
- Dropbox
- Five9
- Freshchat
- Freshdesk
- Genesys Cloud CX
- Gorgias
- Guru
- Helpjuice
- HubSpot CRM
- HubSpot Service Hub
- Kustomer
- Microsoft Teams
- NiCE CXone
- Notion
- OneDrive
- Salesforce Platform
- Shopify
- Slack
- Talkdesk
- Zapier
- Zendesk Suite
- Total integrations12
- Agentforce
- Box
- ChatGPT
- Claude
- ClickHelp
- Confluence
- Contentful
- Dropbox
- Five9
- Freshchat
- Freshdesk
- Genesys Cloud CX
- Gorgias
- Guru
- Helpjuice
- HubSpot CRM
- HubSpot Service Hub
- Kustomer
- Microsoft Teams
- NiCE CXone
- Notion
- OneDrive
- Salesforce Platform
- Shopify
- Slack
- Talkdesk
- Zapier
- Zendesk Suite
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