App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

Shelf Logo
Shelf
4.9
(83)

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The Modern Knowledge Platform for The On-Demand World

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(10)

Shelf Alternatives & Competitors

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Integrated with


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mySQM Customer Service QA logo

mySQM Customer Service QA

(0)

FCR Insights Software

Features

Total

mySQM Customer Service QA logo
Shelf logo

9

24

77

features in common

9

features in common

mySQM Customer Service QA logo

mySQM Customer Service QA's unique features

  • Customer Segmentation

  • Survey/Poll Management

  • CSAT Survey Structure

  • Multi-Channel Communication

Shelf logo

Shelf's unique features

  • Surveys & Feedback

  • Dashboard

  • API

  • Video Support

Categories in common

Newfies-Dialer logo

Newfies-Dialer

5.0
(4)

Cloud callcenter for remote sales and customer communication

Features

Total

Newfies-Dialer logo
Shelf logo

11

53

77

features in common

11

features in common

Newfies-Dialer logo

Newfies-Dialer's unique features

  • Answering Machine Detection

  • Call List Management

  • Power Dialer

  • Call Reporting

Shelf logo

Shelf's unique features

  • Surveys & Feedback

  • Workflow Management

  • Alerts/Notifications

  • Member Database

Categories in common

Amazon Connect logo

Amazon Connect

4.0
(2)

Scalable Omnichannel Contact Center Solution

Features

Total

Amazon Connect logo
Shelf logo

2

9

77

features in common

2

features in common

Amazon Connect logo

Amazon Connect's unique features

  • Predictive Dialer

  • Real Time Monitoring

  • Automated Routing

  • Multi-Channel Communication

Shelf logo

Shelf's unique features

  • Rich Text Editor

  • Drag & Drop

  • Collaboration Tools

  • Document Management

Categories in common

Cresta logo

Cresta

(0)

Contact center productivity suite

Features

Total

Cresta logo
Shelf logo

9

27

77

features in common

9

features in common

Cresta logo

Cresta's unique features

  • Natural Language Processing

  • Performance Metrics

  • Real Time Monitoring

  • Real Time Analytics

Shelf logo

Shelf's unique features

  • Surveys & Feedback

  • Categorization/Grouping

  • Alerts/Notifications

  • Audio File Management

Categories in common

Dialfire logo

Dialfire

4.8
(16)

Cloud-based outbound call center software

Features

Total

Dialfire logo
Shelf logo

13

67

77

features in common

13

features in common

Dialfire logo

Dialfire's unique features

  • Answering Machine Detection

  • Automatic Outbound Dialer

  • VoIP

  • Lead Capture

Shelf logo

Shelf's unique features

  • Surveys & Feedback

  • Committee Management

  • User Management

  • Categorization/Grouping

Pricing

Value for money

Dialfire logo
4.8
Shelf logo
4.8

What users say about Dialfire's value for money

What I like most about Dialfire is the flexibility and ease of implementing new campaign structures, so it's completely adaptable to needs and anyone can customize it exactly how they want.
A stable, growing and functional with a great support.

Categories in common

LiveAgent logo

LiveAgent

4.7
(1.1K)

Great customer service starts with better help desk software

Features

Total

LiveAgent logo
Shelf logo

48

168

77

features in common

48

features in common

LiveAgent logo

LiveAgent's unique features

  • Gamification

  • Corrective and Preventive Actions (CAPA)

  • Client Portal

  • Video Conferencing

Shelf logo

Shelf's unique features

  • Fundraising Management

  • Document Classification

  • Content Management

  • Single Sign On

Pricing

Starting from

$15/month

Value for money

LiveAgent logo
4.7

0.1

Shelf logo
4.8

What users say about LiveAgent's value for money

It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.
Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.
Zoho Desk logo

Zoho Desk

4.5
(1.7K)

Cloud-based help desk platform

Features

Total

Zoho Desk logo
Shelf logo

46

143

77

features in common

46

features in common

Zoho Desk logo

Zoho Desk's unique features

  • Proactive Chat

  • Real Time Analytics

  • Transcripts/Chat History

  • Screen Sharing

Shelf logo

Shelf's unique features

  • Fundraising Management

  • Document Classification

  • Commenting/Notes

  • Version Control

Pricing

Starting from

0

Value for money

Zoho Desk logo
4.5

0.3

Shelf logo
4.8

What users say about Zoho Desk's value for money

Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.
Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.
Video Call Center logo

Video Call Center

(0)

Your own branded, video call center in a matter of weeks

Features

Total

Video Call Center logo
Shelf logo

4

19

77

features in common

4

features in common

Video Call Center logo

Video Call Center's unique features

  • Monitoring

  • Call Recording

  • Call Routing

  • Call Reporting

Shelf logo

Shelf's unique features

  • Customizable Reports

  • Discussions / Forums

  • Collaboration Tools

  • Document Management

Categories in common

eTollFree logo

eTollFree

4.7
(28)

Predictive dialer software for call centers

Features

Total

eTollFree logo
Shelf logo

3

23

77

features in common

3

features in common

eTollFree logo

eTollFree's unique features

  • Inbound Call Center

  • Queue Management

  • Blended Call Center

  • Automatic Call Distribution

Shelf logo

Shelf's unique features

  • Discussions / Forums

  • Rich Text Editor

  • Tagging

  • Role-Based Permissions

Pricing

Starting from

$130/month

Value for money

eTollFree logo
4.6

0.2

Shelf logo
4.8

What users say about eTollFree's value for money

There was a problem on set up. It was a few months back and I can't remember what it was now, but i likely lost a few calls.
Affordable, all-in-one performance by eTollFree service which fulfill your customer service for all kind of small and medium business. Excellent support provided by the team.

Categories in common

Dextr logo

Dextr

5.0
(2)

Contact center as a service (CCaaS) solution

Features

Total

Dextr logo
Shelf logo

20

70

77

features in common

20

features in common

Dextr logo

Dextr's unique features

  • Callback Scheduling

  • Multi-Channel Management

  • Agent Interface

  • Performance Management

Shelf logo

Shelf's unique features

  • Event Management

  • Committee Management

  • User Management

  • SSL Security

Categories in common

Cyburdial logo

Cyburdial

5.0
(5)

CyburDial

Features

Total

Cyburdial logo
Shelf logo

31

121

77

features in common

31

features in common

Cyburdial logo

Cyburdial's unique features

  • Manual Dialer

  • Project Time Tracking

  • Electronic Payments

  • Progressive Dialer

Shelf logo

Shelf's unique features

  • Rich Text Editor

  • Member Database

  • Audio File Management

  • WYSIWYG Editor

Categories in common

contactSPACE logo

contactSPACE

4.8
(11)

Intuitive cloud contact center software solution

Features

Total

contactSPACE logo
Shelf logo

21

104

77

features in common

21

features in common

contactSPACE logo

contactSPACE's unique features

  • Data Management

  • Gift Matching Management

  • Automatic Call Distribution

  • Power Dialer

Shelf logo

Shelf's unique features

  • Archiving & Retention

  • Committee Management

  • User Management

  • File Conversion

Pricing

Value for money

contactSPACE logo
4.3

0.5

Shelf logo
4.8

What users say about contactSPACE's value for money

It also looks great when we have clients come in to listen to calls or to meet the agents which in turn makes us look good. I would recommend ContactSpace to any business in this industry.
Visually I think its the best system out there and because every part of the system is so intuitive it allows you to be very creative in your set up.

Categories in common

ClarityTel logo

ClarityTel

4.7
(7)

VoIP-based communication management solution

Features

Total

ClarityTel logo
Shelf logo

7

41

77

features in common

7

features in common

ClarityTel logo

ClarityTel's unique features

  • Call Routing

  • Computer Telephony Integration

  • Call Screening

  • Fax Management

Shelf logo

Shelf's unique features

  • Live Chat

  • Active Directory Integration

  • Document Management

  • Audio File Management

Categories in common

Squaretalk logo

Squaretalk

4.8
(50)

Your ecosystem for better cloud communications

Features

Total

Squaretalk logo
Shelf logo

16

100

77

features in common

16

features in common

Squaretalk logo

Squaretalk's unique features

  • Progressive Dialer

  • Customer History

  • Campaign Scheduling

  • Telemarketing Management

Shelf logo

Shelf's unique features

  • Categorization/Grouping

  • User Management

  • Decision Support

  • Event Management

Pricing

Starting from

$15/month

Value for money

Squaretalk logo
4.8
Shelf logo
4.8

What users say about Squaretalk's value for money

They welcome feedback and continue to evolve the program. It is very reliable and the pricing structure fits my company and is a great deal.
One of the best telephones controlled system yet, very cost effective, great quality and faster connection help you to just focus on the customer.

Categories in common

CallShaper logo

CallShaper

4.9
(17)

Call center software for managing inbound and outbound calls

Features

Total

CallShaper logo
Shelf logo

13

57

77

features in common

13

features in common

CallShaper logo

CallShaper's unique features

  • Outbound Call Center

  • Lead Distribution

  • Email Management

  • Power Dialer

Shelf logo

Shelf's unique features

  • Surveys & Feedback

  • User Management

  • Decision Support

  • Categorization/Grouping

Pricing

Value for money

CallShaper logo
4.8
Shelf logo
4.8

What users say about CallShaper's value for money

I love the fact that it is so easy to program, I don't need a programmer's help to set up a campaign. The reporting is great, and you can drill down to the rep or media level and listen to the calls.
This is a great system and one of the best features is the customization script on the fly making it really easy to make changes to existing scripts and the logic is easy to understand.

Categories in common

ICTBroadcast logo

ICTBroadcast

4.0
(5)

Unified fax, SMS, email & voice communication platform

Features

Total

ICTBroadcast logo
Shelf logo

8

43

77

features in common

8

features in common

ICTBroadcast logo

ICTBroadcast's unique features

  • Call Monitoring

  • Call Scripting

  • Call Routing

  • Progressive Dialer

Shelf logo

Shelf's unique features

  • Role-Based Permissions

  • Active Directory Integration

  • Document Management

  • Audio File Management

Categories in common

VirtualPBX logo

VirtualPBX

4.9
(23)

Trusted VoIP for any office, anywhere.

Features

Total

VirtualPBX logo
Shelf logo

13

66

77

features in common

13

features in common

VirtualPBX logo

VirtualPBX's unique features

  • Call Center Integration

  • Chat/Messaging

  • Customizable Caller ID

  • Recording

Shelf logo

Shelf's unique features

  • API

  • User Management

  • Decision Support

  • Dashboard

Pricing

Starting from

$16/month

Value for money

VirtualPBX logo
4.8
Shelf logo
4.8

What users say about VirtualPBX's value for money

Tech support has been very responsive. Received an email from customer service/support to arrange a tutorial if I needed help setting up the system - very helpful to make sure I set it up correctly.
Probably my favorite thing about Virtual PBX is the ability to place and receive calls from "the office" from just about anywhere. Their "follow me" features are very convenient.

Categories in common

Bitrix24 logo

Bitrix24

4.1
(540)

100% free CRM, collaboration, and communication tool suite

Features

Total

Bitrix24 logo
Shelf logo

54

401

77

features in common

54

features in common

Bitrix24 logo

Bitrix24's unique features

  • Multi-Channel Data Collection

  • Project Tracking

  • Employee Profiles

  • Learning & Development

Shelf logo

Shelf's unique features

  • Chatbot

  • Document Classification

  • Real Time Reporting

  • Email Alerts

Pricing

Starting from

$61/month

Value for money

Bitrix24 logo
4.2

0.6

Shelf logo
4.8

What users say about Bitrix24's value for money

Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.
Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions.
Freshdesk logo

Freshdesk

4.5
(2.5K)

Online helpdesk system and customer service software

Features

Total

Freshdesk logo
Shelf logo

45

126

77

features in common

45

features in common

Freshdesk logo

Freshdesk's unique features

  • Conferencing

  • Customer History

  • Call Center Management

  • Issue Management

Shelf logo

Shelf's unique features

  • Content Library

  • Document Storage

  • Configurable Workflow

  • Fundraising Management

Pricing

Starting from

$0

Value for money

Freshdesk logo
4.4

0.4

Shelf logo
4.8

What users say about Freshdesk's value for money

Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.
It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.
Adversus logo

Adversus

4.8
(18)

Cloud-based dialer & CRM solution

Features

Total

Adversus logo
Shelf logo

11

53

77

features in common

11

features in common

Adversus logo

Adversus' unique features

  • Customer Database

  • Computer Telephony Integration

  • FTC Compliance

  • Call Reporting

Shelf logo

Shelf's unique features

  • IVR / Voice Recognition

  • Active Directory Integration

  • Document Management

  • Member Database

Pricing

Starting from

100/month

Value for money

Adversus logo
4.9

0.1

Shelf logo
4.8

What users say about Adversus' value for money

You want the best for your business. Because this is only if you want the best.
The dialed is awesome and when you look into it more, it can do a lot, and often when I have something new in the dialer and in the hole system, they are ahead of me, and already on it.

Categories in common

Nextiva Call Center logo

Nextiva Call Center

4.3
(64)

VoIP Call Center solution.

Features

Total

Nextiva Call Center logo
Shelf logo

2

16

77

features in common

2

features in common

Nextiva Call Center logo

Nextiva Call Center's unique features

  • Call Recording

  • Progressive Dialer

  • Blended Call Center

  • Campaign Management

Shelf logo

Shelf's unique features

  • Rich Text Editor

  • Drag & Drop

  • Tagging

  • Role-Based Permissions

Pricing

Starting from

$50/month

Value for money

Nextiva Call Center logo
4.3

0.5

Shelf logo
4.8

What users say about Nextiva Call Center's value for money

To elaborate the implementation reps are horrible and no little if nothing at all during our implementation we had two of our reps either quit or get fired.
It’s a partnership and they are very good at clear communication, clear expectations and fulfilling their side of the agreement.

Categories in common

Cyara logo

Cyara

4.3
(9)

Deliver flawless customer experiences with less effort

Features

Total

Cyara logo
Shelf logo

9

27

77

features in common

9

features in common

Cyara logo

Cyara's unique features

  • Real Time Data

  • Requirements-Based Testing

  • Computer Telephony Integration

  • Hierarchical View

Shelf logo

Shelf's unique features

  • Role-Based Permissions

  • Reporting/Analytics

  • IVR / Voice Recognition

  • Audio File Management

Categories in common

Kustomer logo

Kustomer

4.5
(37)

Modern Customer Service Software For Customer-First Brands

Features

Total

Kustomer logo
Shelf logo

37

98

77

features in common

37

features in common

Kustomer logo

Kustomer's unique features

  • Rules-Based Workflow

  • Real Time Analytics

  • Service Level Agreement (SLA) Management

  • Queue Management

Shelf logo

Shelf's unique features

  • Cataloging/Categorization

  • Video Support

  • Drag & Drop Editor

  • SEO Management

Pricing

Starting from

$89/month

Value for money

Kustomer logo
4.3

0.5

Shelf logo
4.8

What users say about Kustomer's value for money

Best part is that the software is easy to get used to. It works great for emails, and live chat, with the ability to have different channels.
The support we have received from the Kustomer team has been outstanding, and they are always available when we need them. The setup was thorough and complete.

Categories in common

Yonyx logo

Yonyx

4.8
(153)

Decision tree driven Interactive guides for customer service

Features

Total

Yonyx logo
Shelf logo

20

39

77

features in common

20

features in common

Yonyx logo

Yonyx's unique features

  • Performance Metrics

  • Opportunity Management

  • Help Desk Management

  • Inbound Call Center

Shelf logo

Shelf's unique features

  • Event Management

  • Audio File Management

  • Committee Management

  • File Conversion

Pricing

Value for money

Yonyx logo
4.7

0.1

Shelf logo
4.8

What users say about Yonyx's value for money

Far and away the best part is the support I've received from a customer rep. They always make themselves available to answer any and all of my questions and share their vast wealth of knowledge.
I like the user interface, it is super intuitive and visually appealing.
Enghouse Contact Center logo

Enghouse Contact Center

4.4
(16)

Cloud-based contact center platform

Features

Total

Enghouse Contact Center logo
Shelf logo

17

59

77

features in common

17

features in common

Enghouse Contact Center logo

Enghouse Contact Center's unique features

  • Call Monitoring

  • Agent Interface

  • Real Time Monitoring

  • Monitoring

Shelf logo

Shelf's unique features

  • Categorization/Grouping

  • User Management

  • Decision Support

  • Event Management

Pricing

Starting from

$75/month

Value for money

Enghouse Contact Center logo
4.1

0.7

Shelf logo
4.8

What users say about Enghouse Contact Center's value for money

What we like the most about this software is that it is extremely powerful, since it offers all the features that a BPO company needs to provide a high quality service to its clients.
When we upgraded to an Avaya phone system the transistion was flawless. With that any upgrades for version upgrades have been flawless.

Categories in common

PhoneBurner logo

PhoneBurner

4.8
(161)

Power dialer & outbound sales acceleration software for SMBs

Features

Total

PhoneBurner logo
Shelf logo

28

129

77

features in common

28

features in common

PhoneBurner logo

PhoneBurner's unique features

  • On-Demand Recording

  • Multiple User Accounts

  • Caller ID

  • Automatic Call Distribution

Shelf logo

Shelf's unique features

  • Drag & Drop Editor

  • Video Support

  • Member Database

  • Rich Text Editor

Pricing

Starting from

$149/month

Value for money

PhoneBurner logo
4.6

0.2

Shelf logo
4.8

What users say about PhoneBurner's value for money

My overall experience has been really good. PhoneBurner has increased the amount of calls we are able to make leading to more productivity which equals a win win for my sales team.
Can't forget Jeff Osness he admitted and took FULL BLAME for not responding to my customer request. Come on now, Where in American History will someone take blame for anothers actions.

Categories in common

XCALLY logo

XCALLY

4.8
(93)

Omnichannel contact center management

Features

Total

XCALLY logo
Shelf logo

11

61

77

features in common

11

features in common

XCALLY logo

XCALLY's unique features

  • Inbound Call Center

  • Video Conferencing

  • Progressive Dialer

  • Call Transfer

Shelf logo

Shelf's unique features

  • Role-Based Permissions

  • Categorization/Grouping

  • Document Management

  • Audio File Management

Pricing

Value for money

XCALLY logo
4.7

0.1

Shelf logo
4.8

What users say about XCALLY's value for money

I like it because it is very productive, its interface is good, is an easy to use software and the price is very good.
Xcally is very scalable offering the perfect out of box solution for small companies and very accommodating for all it's growth needs.

Categories in common

Omnis logo

Omnis

(0)

Contact center solution for customer engagement

Features

Total

Omnis logo
Shelf logo

6

34

77

features in common

6

features in common

Omnis logo

Omnis' unique features

  • Auto-Dialer

  • Progressive Dialer

  • Multi-Channel Management

  • Automatic Call Distribution

Shelf logo

Shelf's unique features

  • Website Integration

  • Tagging

  • Surveys & Feedback

  • Email Alerts

Categories in common

Kixie PowerCall logo

Kixie PowerCall

4.7
(221)

Ultra-reliable, easily-automated calling & texting for sales

Features

Total

Kixie PowerCall logo
Shelf logo

15

82

77

features in common

15

features in common

Kixie PowerCall logo

Kixie PowerCall's unique features

  • Power Dialer

  • SMS Messaging

  • Multiple Scripts

  • Real Time Data

Shelf logo

Shelf's unique features

  • Active Directory Integration

  • Committee Management

  • User Management

  • Web Notifications

Pricing

Starting from

$29/month

Value for money

Kixie PowerCall logo
4.6

0.2

Shelf logo
4.8

What users say about Kixie PowerCall's value for money

I also love the local-presence. The voicemail drop is fantastic, and the templated texts are so effective.
From sales and customer service they have all been super helpful and great to work with.

Categories in common

SpitFire logo

SpitFire

4.6
(22)

Web-based predictive dialer software for call centers

Features

Total

SpitFire logo
Shelf logo

8

43

77

features in common

8

features in common

SpitFire logo

SpitFire's unique features

  • Call Monitoring

  • Call Scripting

  • VoIP

  • Progressive Dialer

Shelf logo

Shelf's unique features

  • Email Alerts

  • Surveys & Feedback

  • Live Chat

  • Audio File Management

Pricing

Value for money

SpitFire logo
3.9

0.9

Shelf logo
4.8

What users say about SpitFire's value for money

For companies like ours that are not very technologically inclined, having their customer service team available to answer questions and troubleshoot has been WONDERFUL and a must.
Warren, Brent, Ankit, and Supria are all people at OPC that are amazing talents, and they have all of my confidence to work on our systems at any time.

Categories in common

Quiq Messaging logo

Quiq Messaging

4.5
(35)

Business messaging solution - SMS, FB Messenger, Kik, & Chat

Features