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Shopify vs Salesforce Commerce Cloud Comparison (2026)

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Good recommendations?

Shopify

Salesforce Commerce Cloud

Overview

Shopify is a commerce platform that allows anyone to easily sell online, at a retail location, and everywhere in between

Scale commerce with confidence on the most complete AI platform.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

No videos yet

Pricing

Starting from

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

No pricing info

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.5

6.7K

4.3K

1.9K

350

Value for money

Ease of use

Features

Customer support

77%

would recommend this app

4.5

103

Value for money

Ease of use

Features

Customer support

81%

would recommend this app

Pros

“I use it to sell photography albums, and it provides a professional checkout experience, secure payment processing, and multiple payment options for clients.”

michael k.

President

“We use Shopify for new webshop builds, redesigns, replatforming projects, migrations and ongoing webshop optimization.”

Simon A.

Founder and Shopify E-commerce Strategist at Opklopper

“Our experience is that Shopify gives growing brands a reliable foundation for product management, checkout, payments, shipping, content, tracking, apps, integrations and international growth.”

Simon A.

Founder and Shopify E-commerce Strategist at Opklopper

Pros

“Salesforce Commerce Cloud has been a game-changer in managing our sales operations. While working in the marketing department at NBCL Coca-Cola Tanzania, I witnessed firsthand how our sales team leveraged the platform to track customer interactions, manage orders, and optimize sales strategies.”

ALLY M.

Depot Executive

“I like how the platform provides detailed insights into shoppers behavior, sales trends, inventory, and everything else. Whether you’re growing fast or even dealing with seasonal downfalls Salesforce Commerce Cloud scales with ease.”

Amber B.

Owner

“We've found the API integrations to be pretty solid for connecting to our other business systems, which is crucial for efficient operations and product updates.”

Jesse M.

E-commerce Manager

Cons

“Another minor frustration is that certain features and reports are only available on higher-tier plans, which can make it difficult for smaller businesses to access the tools they need without upgrading.”

Gary A.

Founder CEO

“We recently had to rest a user account, after 4 days of jumping through hoops to try and get Shopify support to fix it, they reset the wrong account (my admin account), and in the end, after 5 days of no access to our own account, I had to track down a former employee, now in a different country, to get a code to access the account. And no matter how useless the support, if you try and ask for any money back, from the substantial sums you are paying them, it seems the support are trained to completely ignore you, pretend the question doesn't exist.”

Felix N.

Founder

“Shopify charges transaction fees for using third party payment processors, but my company is not able to use Shopify Payments due to being a CBD company. While Shopify provides many tools, recommendations and suggestions, my company is unable to utilize them because of the restrictions they place on CBD companies.”

Josh A.

Co-founder, VP of Marketing

Cons

“Salesforce customer support is terrible. When we signed up for a new plan with Salesforce, they completely botched the set up process, not completing any of the steps that we asked for multiple times before we signed our contracts.”

Brianna K.

Marketing Director

“The mobile user is not the same as the desktop version, you have to pay for features you don't need.”