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SAP Ariba Contracts Logo

Contract lifecycle management platform

SAP Ariba Contracts Reviews

Overall rating

3.9

/5

31

Rating criteria

  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7.5/10

Reviews by rating

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Pros and cons

Quick links are super convenient and it keeps great history of everything you did. Search function is very detailed as well.
I would like to mention that the kind of application Ariba is very easy to use and understand and provide us the option to draft, negotiate, approve and sign within the system.
The integration with Spend Management and Sourcing modules is seamless and helps create rate contracts with suppliers at the click of a button. The reminder functionality is also standard.
Ariba is slow at times and it logs you out in the middle of something. And even though it saves what you were doing, it's annoying that you have to log in again.
Absolutely painful is what I call it, every time we have to use it because it is a requirement of a customers, I cringe.
This was a much awaited piece from ARIBA for most customers using Sourcing and wanting to have an entire procure to pay.
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31 reviews

Recommended

RS
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Roberto S.

Accounting, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Just a repository

Reviewed 14 days ago

it is just a Repository it takes a lot of time to analyse information store there, SAP tech supprt is limited

Pros

easy to learn, easy interface, collaborative interface

Cons

a repository where every collaborator can add information and documents without a structure or workflow that could make searches or reporting easier in the future

PP
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Pauline P.

Construction, 11-50 employees

Used monthly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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This Program Needs an Overhaul

Reviewed 2 years ago

Absolutely painful is what I call it, every time we have to use it because it is a requirement of a customers, I cringe

Pros

I can honestly say there is not one single thing that I like about this software it is not user friendly at all.

Cons

I can definitely say I dislike everything about this software, the main page is clunky and not very streamlined. It needs improvement in every area.

An
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Afzal n.

Logistics and Supply Chain, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Most User friendly software

Reviewed 2 years ago

I have been using Ariba for almost 3 years ,it is easy and simple to use and easily understandable

Pros

Contracts management has made simplified using this software, it is user friendly and easy to navigate

Cons

More space for users to adjust and create the templates

OS
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Osama S.

Logistics and Supply Chain, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

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Contract management

Reviewed 2 years ago

Great

Pros

Fast and great functionality with every single part of contract module

Cons

No cons were added to this review

AS
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Abhinav S.

Management Consulting, 10,001+ employees

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Ariba Contracts : Great connecting piece at not-so-great price

Reviewed 4 years ago

The time to award long term rate contracts after the auction reduces sharply. Also, potential risks from contract expiration are averted with the use of Ariba Contract Management

Pros

The integration with Spend Management and Sourcing modules is seamless and helps create rate contracts with suppliers at the click of a button. The reminder functionality is also standard.

Cons

The price. This was a much awaited piece from ARIBA for most customers using Sourcing and wanting to have an entire procure to pay. There is no singled out cost for this module but overall project implementation costs are pushed higher due to this and the functionality is pretty standard and cheaper off the shelf solutions available in the market

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Verified reviewer

Mechanical or Industrial Engineering, 10,001+ employees

Used weekly for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Best system for managing your contracts End to End

Reviewed 5 years ago

Its a great software that covers end to end contract management. Saves a lot of time .

Pros

1. It can be integrated with docusign, that makes things even more faster. 2. Single repository for all contracts inside your organisation. Search any contract from anywhere. Honestly this avoids any duplicate creation of contracts. 3. Since all contracts can be stored electronically on Ariba, can avoid lose of contracts and manage easily. 4. Dashboard saves me. Dashboard will have contract status such as expired contracts , expires with in a month or so. You can take necessary actions by seeing the dashboard.

Cons

The system is not user friendly. Navigating to particular item is quite difficult. Requires more practice.

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Verified reviewer

Management Consulting, 1-10 employees

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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It works

Reviewed 5 years ago

Our experience is over and over when purchasing goes for bid and has never been an easy experience.

Pros

Our team is challenged to find what we like most. We use the system when responding to proposals, contracts, bids, etc.

Cons

'Clunky' - feels antiquated, our team says it feels like a greenscreen.

NG
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Nicole G.

Electrical/Electronic Manufacturing, 51-200 employees

Used other for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Strong but cumbersome

Reviewed 6 years ago

Customer service is wonderful but the platform is a little basic in terms of customer interface.

Pros

Excellent reporting capabilities; I like. How easy it is to pull invoice reports

Cons

It's a little cumbersome as in its not very intuitive and you need to be trained.

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Jose Miguel F.

Oil & Energy, 501-1,000 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Contracts are in control!

Reviewed 6 years ago
Pros

This tool allows you to manage your contracts in process an contracts request, approvals and workflow is very fluent and easy to follow.

Cons

Could be more intuitive for beginners and non regular users.

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Verified reviewer

Information Technology and Services, 201-500 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Not a complete solution fot contract management. Is not a full lifecycle management system

Reviewed 6 years ago

when you need it for a company, with many employees and complex operations it becomes incomplete and a headache

Pros

Has a good idea, some good stuff and even some good gadgets, but when you need it for a company, with many employees and complex operations it becomes incomplete and a headache

Cons

When you need it for a company, with many employees and complex operations it becomes incomplete and a headache. I think it needs to be more intuitive and easy to use. A lot of the options are hidden and take too many clicks to get to.

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Verified reviewer

Retail, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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great middleman for suppliers and clients

Reviewed 6 years ago
Pros

You can receive POs and submit bills automatically

Cons

There is a bit of a learning curve when launching. However the on boarding team is great

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Verified reviewer

Hospital & Health Care, 10,001+ employees

Used other for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Ariba

Reviewed 6 years ago

I am required to invoice a client using the Ariba system. Overall it is transparent and allows greater traceability for the client.

Pros

I am able to track invoices I submit in one convenient place.

Cons

The user interface was not very intuitive.

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Baratharun R.

Automotive, 10,001+ employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Best P2P Software

Reviewed 6 years ago
Pros

I like how the entire spend and integration between various departments have been consolidated in to a single software.

Cons

Takes time to get into the habit of using it. Considering the high features, it is not easy to master in a short time.

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Verified reviewer

Food & Beverages, 10,001+ employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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It is a great tool for contract management, not so user friendly though

Reviewed 6 years ago

It is a very comprehensive and useful tool for controlling the requests of contracts by business users (Directors control), it allows for the distribution of the contract drafting workload among the legal department, it also allows to draft, negotiated, execute and backup agreements, following a process that involves the user, the other party and the lawyer. I highly recommend it.

Pros

It is very customizable, allowing us to determine the fields we need filled out for every contract request, the process and point persons for approving every request and the contract drafting workflow process tailored to our needs. After customizing it, it is a very complete and useful work tool for requesting an drafting contracts.

Cons

It is not very user friendly. As a lawyer, it is the tool I use on a daily basis for the drafting and execution of contracts, but the business areas that request the contracts (which use it only for requesting the contracts they need) have a very hard time learning their way around the tool.

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Verified reviewer

Insurance, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

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Great for Reporting / Bad for Usability

Reviewed 6 years ago
Pros

It has a ton of auditing and reporting features but pretty unintuitive to use. I wouldn't recommend this again

Cons

I think it needs to be more intuitive and take a page out of design from mobile web pages or apps. A lot of the options are hidden and take too many clicks to get to.

AG
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Abhinav G.

Electrical/Electronic Manufacturing, 10,001+ employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Has everything but you might need to be an expert to use it

Reviewed 6 years ago

My overall experience has been good as once you learn to use it you get used to it and its very useful.

Pros

I liked the ability to execute all tasks related with the contract in the very same project workspacem

Cons

Ariba is very difficult to use and you need very specific job aids to be able to navigate through it

SH
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Sonya H.

Used other for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Just don't like

Reviewed 6 years ago
Pros

I can not say I like anything about this software including customer service, no one even speaks our language

Cons

EVERYTHING - Customer service is Terrible and they send about 3- 5 emails a day that is unnecessary.

TO
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Tim O.

Used weekly for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Ariba Review

Reviewed 7 years ago
Pros

OK for contract management, not great. Seems a bit clunky and perhaps better designed for procurement activities.

Cons

The document importing process can be rough. Sometimes system is slow to respond. Good, not great.

CW
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Colin W.

Hospital & Health Care,

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great product and service for any company in procurement

Reviewed 7 years ago

Awesome product for any company that works in procurement and keeps track of contracts and payment processes.

Pros

Allows our customers to keep track of all contracts with associated vendors and staffing firms. User friendly.

Cons

Very detailed user interface. Occasionally I will lose track of my progress and have to start over from the beginning.

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Verified reviewer

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Its a universally used platform but have to undergo a lot of pain before becoming expert

Reviewed 7 years ago

It has helped me to grow in my job which involves a lot of contract management. It helps me search for old contract info and dig up information which otherwise isnt very easily available.

Pros

I really like the way it has been designed to handle all contract documents and managing the different stages of the negotiations and contract approval process.

Cons

Searching something in Ariba is really difficult and painful. It is difficult to learn as to how to navigate through all its features to accomplish what you want to do. Its not very apparent.

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Amit M.

Legal Services, 1,001-5,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The easiest and most robust system I have used.

Reviewed 7 years ago
Pros

Ariba is great in the sense that it combines so many features in the same spot - purchasing, vendor maintenance needs, accounts payable, travel and time sheets. Quick links are super convenient and it keeps great history of everything you did. Search function is very detailed as well.

Cons

Ariba is slow at times and it logs you out in the middle of something. And even though it saves what you were doing, it's annoying that you have to log in again.

AK
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Ashmeet K.

Consumer Services, 501-1,000 employees

Used other for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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It's a one great solution for contracts life cycle management.

Reviewed 7 years ago

It helps us to create contracts with end to end process. Also simplify the process and helps to manage contracts easily.

Pros

It's cloud based system and end to end solution for contracts. Drafting and negotiation is never easy without using this software. Automated signatures makes it more easy to sign the contracts electronically. Linking SOW & Amendment with MSA is easy and assigning the contracts in bulk to facilitator is also very easy.

Cons

No cons were added to this review

SV
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Satyendra V.

Outsourcing/Offshoring, 501-1,000 employees

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Ariba is a very good CLMS. It reduces time and effort. Its a user friendly system.

Reviewed 7 years ago

Ariba Contract Management system gives an easy and smooth platform to route contract for drafting, negotiation, review, approval, signature and archiving. It helps in saving time and effort. Review and approvals are very easy as approvers can provide their approval through emails.

Pros

1) Ariba reduces time and effort and the best part is that the approvers can provide approval through the email and they don't need to go in the system to do it. 2) Reporting and monitoring is very easy in Ariba. You can take out customize your report. Contract Facilitator can setup automatic notification 3) Contracting steps are very easy and the system is user friendly

Cons

At times the searching functionality is slow and it keeps loading the pages for some time. However overall its good.

PS
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Prabhjyot S.

Law Practice, 201-500 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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It is been a delightfully working with Ariba application because of it's functionality.

Reviewed 7 years ago

It is a one stop shop for all contracting tool. It is a complete CLM's tools. It's reduced the lot of work for contracting.

Pros

I would like to mention that the kind of application Ariba is very easy to use and understand and provide us the option to draft, negotiate, approve and sign within the system. It is a SAP based system which is allow us to have multiple functions within the system. This System is a complete CLM's tool.

Cons

The only feature which needs to be improve is their searching and it's report functionality.

RK
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Rashmi K.

Information Technology and Services, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Ariba contract management makes life easy by authoring a contract without efforts

Reviewed 8 years ago

Contract management gives clause library functionality which is very useful for saving all types of standard clauses. This can be dragged easily while authoring new contract. Also easily identify the changes made by other party, as it is integrated with MS word. Easy to track changes and saving your all types of contract at one place by defining folder structure. Best ERP to use.

Pros

Clause library and contract management functionalities.

Cons

Nothing