Base360 - 2026 Pricing, Features, Reviews & Alternatives

Base360 is a vacation rental PMS on AI autopilot, built by the team behind The Flex, a London short-term rental operator since 2019, to run their own holiday lets, serviced apartments and long-term rentals. It is for property managers who want routine guest and operations work handled without adding staff.

AI autopilot: the AI answers guest messages on Airbnb, Booking.com, WhatsApp, email and SMS in the guest's language, using each property's house manual and knowledge base. It picks up phone calls nobody answers, hands urgent issues to the team and suggests tasks that a person approves. AI agent workflows, built in a visual builder, send welcome messages and pre-check-in reminders, handle early check-in requests and check for no-shows.

Pricing with Claude: through Base360's own MCP server, Claude reads occupancy, rates and finance, recommends nightly prices and saves them. Prices move at most 10% a day and 20% a week, and bigger changes go to a person. Properties priced by PriceLabs can stay with PriceLabs.

Channel manager and multi-calendar: ten channels are built in, including Airbnb, Booking.com, Vrbo, Expedia, Agoda and Google Hotel Ads, and more can be opened on request. Every booking lands in one multi-calendar.

Unified inbox: WhatsApp, OTA messages, email, SMS, Instagram, Messenger and calls in one inbox, each beside the guest's booking, payment and check-in status.

Pre-arrival and upsells: every booking gets an online check-in link. The guest uploads an ID that AI checks against a selfie, pays a deposit or damage waiver and buys extras such as late checkout or parking. The door or key-box code is released only when the required steps are done.

Cleaning and maintenance: every checkout becomes a clean, and the clean moves when the booking changes. Cleaners work from their own link with no app or login, check rooms with photos and report problems, which become repair tasks.

Finance and owners: owner statements per check-out period with commission from each owner's contract, P&L and bank reconciliation.

Reputation: ratings from Airbnb, Booking.com, Google and Vrbo on one dashboard, with a target for each platform.

Growth: a CRM for guest leads and landlord acquisition. AI replies to every enquiry, tags each lead, follows up by email, WhatsApp voice note or call, and keeps in touch until they book or sign. Email and WhatsApp campaigns reach saved segments.