Relatively simple to use. I was able to set up my site and reservation system in less than a week. Site works extremely well on mobile devices (which is huge). I am starting to get a lot of direct online bookings which is amazing. The customer service is very good - I have asked several detailed how-to questions. In one case, I wanted to do something that is not part of the Lodgify product. The service rep researched other ways to accomplish the task and integrate into my site. She sent me detailed instructions and even links to assist me. Not many companies will take the time to do that! Finally, the workflow aspect of the reservation system is a huge time saver. It is so nice to be able to set up automatic payment reminders, send rental agreements and canned emails automatically! Gives me time to worry about running my business and expanding the website instead of doing all the manual processes associated with bookings.
Some of the widgets are a little restrictive. I have managed to work around most of them. My only other complaint is that if you respond to an inquiry with a quote, the system automatically blocks the dates with a tentative booking. I sync my HomeAway, VRBO etc calendars with my Lodgify calendar, so the tentative block causes those calendars to show unavailable. In this business, the conversion rate on inquiries is not high enough to block dates simply because someone sent an inquiry.
Hi Deanna, thank you for reviewing your Lodgify experience. We're happy to hear how quickly and easily you were able to get your website up and running.
It's a very positive sign you are already achieving direct bookings on your website, we hope this continues to make up an even larger portion of your reservations this year!
We're glad our agents were able to go above and beyond to help you find the solution to your query. We look forward to seeing you expand your website throughout 2018!
Regarding the tentative booking on inquiries, we have recently updated our system and now, inside your policy settings, you can decide the quote expiry time. The default is one week, but you can change this to suit your properties. If the guest does not accept the quote within this time frame, your calendar will automatically be re-opened. For further details on this matter, please get in touch with your support agent.
Have a great booking-filled year! The Lodgify Team
Have received quite a few direct bookings for which I charge more but still save the guests money since the AirBnB guest fee is very high.
• Website was really easy to set up to take direct bookings and allows customization. I set it up on my own and had it ready to go in just a couple of days. • Great blogs with tips on set up and other ways to improve your business. • Integration with Pricelabs, AirBnB, VRBO, and booking.com are great - Lodgify takes prices from pricelabs and moves those to VRBO since VRBO and pricelabs do not have integration • Payment processing is expensive but works well • New integrations and features happen quite often • Customer support is very responsive I first tried Tokeet, then Beds24 and then switched to Lodgify which has been much better.
• Software doesn't allow monthly automatic charging for guests who book for a few months at a time which is something AirBnB does so makes it hard to convert these types of guests to direct bookings. Contractors get paid monthly from their company so want to be able to pay monthly also so I need to manage these payments manually. • There is an ability to create canned messages but no way to schedule these to send automatically. There should be a way to send messages automatically when a booking is made, before and after check-in for example. I use SmartBnB for this now which works great for AirBnB and VRBO but doesn't help for direct bookings.
Hey Linda, Thanks for your kind feedback about our software and our team. We're so pleased that even after a year, your business still directly benefits from the regular updates we carry out. It's also great to hear you enjoy our free content!
Thank you for remaining a loyal Lodgify user, we'll keep working hard to improve our software. Best wishes, The Lodgify Team
Likelihood to recommend: 9/10
La mise en place et l'utilisation de Lodgify sont plutôt simples pour des personnes maîtrisant correctement l'outil informatique. C'est un peu plus compliqué pour des non initiés mais c'est tout à fait réalisable, il suffit de prendre son temps et le support est vraiment réactif et sympathique. Lodgfy est un très bon produit très complet pour gérer une activité de location.
L'outil est très complet : du site web à la gestion des réservations en passant par les paiements, les notifications clients, le channel manager, il permet de gérer mon activité de A à Z. Nous avons un établissement avec 3 chambres et l'outil est vraiment efficace pour la gestion quotidienne de notre entreprise. Il est très performant et dispose d'un très bon rapport qualité/prix.
Le point à améliorer concerne les rapports : on peut extraire des rapports sous excel, mais il serait vraiment utile de pouvoir afficher, filtrer et trier les données directement dans Lodgify. On a besoin de pouvoir analyser nos ventes, savoir combien de clients ont réservés à travers booking, combien sont restés plus d'une nuit, quel est le prix moyen des nuitées vendues, ... C'est pour moi le gros manque qui sera certainement comblé dans un futur proche.
Bonjour, merci d'avoir pris le temps de passer en revue votre experience avec Lodgify. Nous apprecions vos commentaires et sommes heureux d'apprendre que vous avez eu globalement une bonne experience! Meilleurs voeux, L'equipe Lodgify
Likelihood to recommend: 8/10
The website looks good. The back end mobile experience has actually declined since we signed up, it was better before. Now it's buggy and you can't scroll down through messages etc. There are some things we've been very happy with, but overall lodgify gets 3 stars.
My experience with lodgify started off very rocky. I wasn't happy with the features, experienced many crashes of the site in the first year that were very frustrating, and there were a few features that were broken entirely. Initially, I had the impression that they didn't have any intention of improving their software. Now that I've been using lodgify for a year and a half there are many broken features that are now working. The coupon codes actually work on mobile now which is something we had contacted them about at least a dozen times. Customer service responds quickly though there are delays because they are in Spain. There can also be some communication issues. We are a long established company with a well recognized brand that has always taken bookings off of our website, for years before switching to lodgify. This is why the platforms functionality was even more important to us. We have over a dozen properties and do around half a million in revenue a year.
Lodgify isn't exactly honest when you are signing up. We were told that if we signed up for the yearly subscription of $1,100 that we would be locked into that price for life. Well, just two years later and they raised the price $472.00 and told us that they would not be honoring their promised of their lifetime locked in price. They said that their website had been much improved since we signed up and used that as the reason for their price hike. Honestly though, nothing has changed on their website aside from a few broken features actually being fixed. They also charge $1,200 a year to integrate to stripe, so just to use lodgify you are looking at use shy of 3 grand if you have less than 15 properties. That on top of the 2.9% processing fees you are already paying with stripe. Our biggest disappointment with Lodgify came about a month ago when they decided to publish a blog that they sent to all of their email subscribers. In their blog they used our business and claimed our success was due to building a website with lodgify---a tall claim considering we only use their reservation system and we were a nationally recognized brand long before we ever adopted their software. In the blog they linked to our website, used our copyrighted photos without permission, and encouraged others to copy our very unique business model. In conclusion: Not a lot of integrity with lodgify in our experience. We like the reservation system but there is still room for improvement.
Hey Joanna, thanks for your review. We apologize again for featuring your website on our blog. Our intention was to showcase beautiful websites created with Lodgify's website builder. Your feedback helps us get better. We are looking into the issues you've mentioned and will continue to work hard to improve our software. Best wishes, the Lodgify team
Likelihood to recommend: 3/10
Verwaltung meiner Ferienvermietung, wirklich alles optimal, ich bin voll zufrieden mit meiner Wahl
Bestens zugeschnitten auf die Bedürfnisse eines Ferienvermieters, integrierte Website mit schönen Templates, permanente Aktualisierung und Weiterentwicklung der Software und Funktionalitäten, professioneller und reaktiver Support, optisch ansprechendes Frontend, Channel Manager zu einigen Portalen
Wenn man seine Änderungen online stellt, zeigt die Online-Darstellung nicht den Ort, wo man etwas verändert hat, sondern man muss sich immer wieder dorthin bewegen, das kostet viel Zeit, vor allem, wenn man optisch etwas ausprobiert, das ist wirklich sehr mühsam Man kann keine Videos an der Stelle von Bildern einstellen (zB auf der Eingangsseite, statt ganz oben dem statischen Bild, ein Video, das wäre toll und gäbe der Website mehr Attraktiviät)
Likelihood to recommend: 10/10
Lodgify offers scalable subscription plans based on a monthly fee, for both vacation rental owners and managers with 1 to 500+ properties. No set-up fees and no commissions.