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Calabrio ONE vs Klearcom Comparison (2026)
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Good recommendations?
Calabrio ONE
5
173
4
66
3
15
2
5
1
4
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Klearcom
5
9
4
2
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Calabrio ONE is now Verint. The workforce engagement and contact center intelligence capabilities you knew as Calabrio ONE are now offered through Verint CX Automation Platform – with expanded AI capabilities, deeper integrations, and the same focus on agent experience and customer outcomes.
Klearcom has developed a non-intrusive AI-Driven SaaS platform that ensures multinational contact centers are the first to know about issues with their domestic speech-based IVRs, pinpointing root causes in real-time. Klearcom helps avoid customer outages in over 100+ countries.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.5
263
5
4
3
2
1
173
66
15
5
4
- Value for money
- Ease of use
- Features
- Customer support
4.8
11
5
4
3
2
1
9
2
0
0
0
- Value for money
- Ease of use
- Features
- Customer support
Pros
Hassan A.
Customer service leader
Brittany D.
Retention Specialist
Dorothy S.
Customer Service Representative
Pros
Not enoughreviews yet
Cons
Hassan A.
Customer service leader
Dorothy S.
Customer Service Representative
John V.
Resolution Specialist
Cons
Not enoughreviews yet
- Vendor responds to reviews
- Last reviewa year ago
- Vendor responds to reviews
- Last review2 years ago
Key features
- Total features107
- AI Copilot
- AI/Machine Learning
- API
- Activity Dashboard
- Activity Monitoring
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Archiving & Retention
- Assessment Management
- Attendance Management
- Audio Capture
- Auto-Dialer
- Automatic Call Distribution
- Automatic Transcription
- Benchmarking
- Blended Call Center
- CRM
- Call Center Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Management
- Categorization/Grouping
- Chat/Messaging
- Collaboration Tools
- Compliance Management
- Computer Telephony Integration
- Contact Management
- Customer Experience Management
- Customer Journey Mapping
- Customer Service Analytics
- Customer Surveys
- Customizable Reports
- Data Security
- Email Alerts
- Employee Coaching Tools
- Employee Database
- Employee Management
- Employee Reward Programs
- Employee Scheduling
- Employee Time Tracking
- Event Triggered Actions
- Feedback Management
- File Transfer
- For Call Centers
- Hierarchical View
- IVR
- Inbound Call Center
- Interaction Tracking
- Intraday Management
- KPI Monitoring
- Knowledge Base Management
- Labor Forecasting
- Language Detection
- Leaderboards
- Leave Tracking
- Live Chat
- Load Scenarios
- Monitoring
- Move & Copy
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multiple Scoring Models
- Natural Language Processing
- On-Demand Recording
- Online Time Clock
- Outbound Call Center
- Parameterized Testing
- Performance Management
- Performance Metrics
- Performance Testing
- Predictive Analytics
- Predictive Dialer
- Productivity Analysis
- Quality Assurance
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recording
- Regression Testing
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Requirements-Based Testing
- Sales Trend Analysis
- Scheduled Recording
- Screen Recording
- Search/Filter
- Self Service Portal
- Self-Service Search
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Skills Tracking
- Software Testing Management
- Speech-to-Text Analysis
- Stress Testing
- Survey/Poll Management
- Surveys & Feedback
- Test Script Reviews
- Testing Scripts
- Third-Party Integrations
- Time & Attendance
- Time Off Management
- Variable Workforce
- Video Conferencing
- Visual Analytics
- Voice Mail
- Workflow Automation
- Workflow Management
- Workforce Management
- Total features67
- AI Copilot
- AI/Machine Learning
- API
- Activity Dashboard
- Activity Monitoring
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Archiving & Retention
- Assessment Management
- Attendance Management
- Audio Capture
- Auto-Dialer
- Automatic Call Distribution
- Automatic Transcription
- Benchmarking
- Blended Call Center
- CRM
- Call Center Management
- Call Disposition
- Call List Management
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Scripting
- Call Tagging
- Call Tracking
- Call Tracking Metrics
- Call Transcription
- Call Transfer
- Callback Scheduling
- Caller ID
- Campaign Management
- Categorization/Grouping
- Chat/Messaging
- Collaboration Tools
- Compliance Management
- Computer Telephony Integration
- Contact Management
- Customer Experience Management
- Customer Journey Mapping
- Customer Service Analytics
- Customer Surveys
- Customizable Reports
- Data Security
- Email Alerts
- Employee Coaching Tools
- Employee Database
- Employee Management
- Employee Reward Programs
- Employee Scheduling
- Employee Time Tracking
- Event Triggered Actions
- Feedback Management
- File Transfer
- For Call Centers
- Hierarchical View
- IVR
- Inbound Call Center
- Interaction Tracking
- Intraday Management
- KPI Monitoring
- Knowledge Base Management
- Labor Forecasting
- Language Detection
- Leaderboards
- Leave Tracking
- Live Chat
- Load Scenarios
- Monitoring
- Move & Copy
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Language
- Multiple Scoring Models
- Natural Language Processing
- On-Demand Recording
- Online Time Clock
- Outbound Call Center
- Parameterized Testing
- Performance Management
- Performance Metrics
- Performance Testing
- Predictive Analytics
- Predictive Dialer
- Productivity Analysis
- Quality Assurance
- Quality Management
- Queue Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recording
- Regression Testing
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Requirements-Based Testing
- Sales Trend Analysis
- Scheduled Recording
- Screen Recording
- Search/Filter
- Self Service Portal
- Self-Service Search
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Skills Tracking
- Software Testing Management
- Speech-to-Text Analysis
- Stress Testing
- Survey/Poll Management
- Surveys & Feedback
- Test Script Reviews
- Testing Scripts
- Third-Party Integrations
- Time & Attendance
- Time Off Management
- Variable Workforce
- Video Conferencing
- Visual Analytics
- Voice Mail
- Workflow Automation
- Workflow Management
- Workforce Management
Integrations
- Total integrationsN/A
- HubSpot Content Hub
- Jira Align
- PagerDuty
- Zoho CRM Plus
- Total integrations4
- HubSpot Content Hub
- Jira Align
- PagerDuty
- Zoho CRM Plus
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