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CrashPlan
5
157
4
66
3
14
2
5
1
7
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Easy, secure, & cost-effective backup and recovery
Table of Contents
CrashPlan - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
CrashPlan overview
Based on 249 verified user reviews
What is CrashPlan?
By industry, CrashPlan reviewers are most commonly professionals in information technology and services (16%). The most frequent use case for CrashPlan cited by reviewers is backup (86% of reviewers).
What do users say about CrashPlan pricing?
Reviewers appreciate CrashPlan’s affordable pricing and say it offers good value for small businesses and home users. However, some users report increased costs, eliminated consumer options, and higher expenses for large installations or plan changes.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Backup and Restore
Effortless large-scale deployment
Streamlined installation process
Pricing
Backup
File Backup
CrashPlan’s user interface
CrashPlan pros, cons and reviews insights
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.3
Features
4.3
Ease of use
4.4
Customer support
4.4
Reviews sentiment
What do users say about CrashPlan?
By industry, CrashPlan reviewers are most commonly professionals in information technology and services (16%). The most frequent use case for CrashPlan cited by reviewers is backup (86% of reviewers).
Select to learn more
Who uses CrashPlan?
Based on 249 verified user reviews.
Company size
Small Businesses
Enterprises
Midsize Businesses
Top industries
Use cases
CrashPlan's key features
Most critical features, based on insights from CrashPlan users:
All CrashPlan features
Features rating:
CrashPlan alternatives
CrashPlan
Starting from
8
/user
Per month
Iru
Starting from
No pricing info
Action1
Starting from
No pricing info
NinjaOne
Starting from
No pricing info
CrashPlan pricing
Pricing plans
Pricing details:
User opinions about CrashPlan price and value
Value for money rating:
Of 42 reviews that provide robust commentary on CrashPlan's price and value, mention it in a positive light.
Reviewers appreciate CrashPlan’s affordable pricing and find it offers good value, especially for small businesses and home users, with flexible features included in basic plans. Some users say the competitive rates and simple setup make it an attractive choice for protecting valuable data. However, some reviewers report that recent shifts to business-focused plans have increased costs and eliminated lower-priced or consumer options, making it less accessible for individuals or larger organizations. Some users indicate that large installations can become expensive, and a few mention issues with plan changes and billing.
, and
CrashPlan customer support
What do users say about CrashPlan customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of CrashPlan customer support.
Widespread user sentiment highlights CrashPlan's customer support as responsive, knowledgeable, and eager to resolve issues quickly.
A fair number of users appreciate the helpful setup assistance and clear, detailed instructions provided by support staff.
Multiple users note that support is easily accessible via chat or phone, with professional and friendly representatives.
A minority of users report slow response times, difficulty reaching support, and inconsistent effectiveness in resolving complex issues.
Support options
Training options
To see what individual users say about CrashPlan's customer support, check out the review snippets below.
“Crashplan used to be a better service before Code42 bought it and made changes. ”
Brahm D.
Lawyer
“The tech support is excellent.”
Sheila L.
Office Manager
“No support.”
Barry H.
Administrator
CrashPlan FAQs
CrashPlan provides cyber resilience and data protection through a unified platform trusted by organizations worldwide. With secure, scalable backup and recovery for servers, endpoints, Microsoft 365, and Google Workspace, CrashPlan safeguards critical data against threats such as accidental deletion, ransomware, and system failure. Built with proactive threat detection and automated governance, CrashPlan ensures continuous access and compliance. Whether you back up to our cloud, your Azure instance, a local destination, or a third-party cloud, CrashPlan restores your data and your peace of mind. The CrashPlan Data Resilience Platform: A unified backup and recovery platform—tailored to your business, the CrashPlan Data Resilience Platform provides cost-effective storage solutions, comprehensive security, built-in compliance, and precise recovery for SaaS, endpoints and servers.
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