CrashPlan Pricing, Features, Reviews & Comparison of Alternatives

Pros
Installing, maintaining, and updating the PROe server is trivial on both Debian Linux and OS X. (One-click updates directly from the administrative console would be a nice addition, since locating update files on the Code42 site is not as quick as it perhaps should be, but that's a minor nuisance). Likewise, installing and configuring clients is fast and easy, and once the client software is installed on a workstation, the administrative console allows control of all client settings, saving legwork. Client access can be restricted to ensure that backups are not interrupted, and CrashPlan PROe has a complete set of legal hold tools available in a separate administrative interface should your organization require them. The client is lightweight and offers good granular control over bandwidth use. The server is extremely flexible, allowing any number of storage points on any number of running servers, even across server platforms, and the CrashPlan architecture further allows any client to be delegated as a storage point for other clients, in the case of, for instance, a satellite office scenario, disaster recovery, or server maintenance.

Cons
The only real operating nuisance I've encountered is browser incompatibility with the otherwise lovely administrative console, which does not scale properly for Mobile Safari, and which presents a baffling "server disconnect" message on Safari for OS X. On the desktop, one can simply use Firefox or Chrome, but a proper mobile Safari theme--or even the ability to permanently eliminate the client download prompt when accessing the console from a mobile browser--would be a huge improvement for those of us who do an increasing amount of our admin tasks from our mobile devices. The ugly is that this wonderfully designed, private cloud backup system, which was once my first choice for small business clients, is now available only in packages of 25 licenses and up. Not only does this make no sense from a supply side—Code42 incurs no storage or infrastructure overhead from private cloud backup, so one would think they would prefer to sell these licenses—but it arbitrarily shuts out small businesses from a product which is otherwise perfect for the small business use case, forcing these businesses, often creative firms which generate multiple gigabytes of new data each hour, to rely on Code42's public cloud product (try uploading 2 terabytes on virtually any broadband connection in the US) or, more realistically, to look elsewhere for onsite backup solutions. I used to recommend CrashPlan PROe to all my small business clients. I can no longer do so, not because the product is not excellent—it is—but because Code42 literally will not sell it to them if they can't buy 25 or more licenses. The mind boggles at whatever bean-counterish logic led to this decision, which both locks small businesses out of an otherwise ideal product for their needs, and amounts to Code42 throwing away all potential revenue from those in the small business sector who cannot rely on public cloud backup alone. I'd encourage small businesses and consultants working with small business to contact Code42 anyway, and put some pressure on them to revise this policy. CrashPlan PROe is otherwise as close to a perfect product as I have seen in the last ten years of IT, and it is simply foolish to refuse to sell it because a client has a smaller budget or smaller needs.

Rating breakdown

Pros
It's easy to setup and once you do you can forget it. Also, support team is very responsive nad helpful (had few minor problems along the way and they were quickly resolved).

Cons
Compared to some other softwares the upload speeds could be better (I tested same files with the same network and Crashplan was the slowest).

Rating breakdown

Likelihood to recommend: 8/10

Pros
The fact that the cost vs amount of storage you receive is incredible with Crash Plan. I have looked through so many providers for online backups and I don't believe anyone comes close to what is offered by this software. The fact that once you you install the program and sign in, the interface is very straight forward allowing you to select what on your computer you want to back up, all the way down to the entire contents of your C: drive is great and makes the product easy to use. Notifications are also a great feature to notify you if there was a problem during a backup.

Cons
My major issues come down to resource usage and customer support. This software, even though it does fantastic things, is an absolute resource hog. In the past I have been able to run constant backups incrementally at 15 minute intervals without much slow down of my systems. Within the past year however, on a 16GB memory system, as soon as crash plan begins to backup my memory usage jumps from about 15% to over 50% until I stop the program completely. On windows server 2012, the same issue happens, whether Crash Plan is installed for every user, or just my admin account, the instantaneous system slow down is there to where everyone on the system is effected. My two attempts at contacting support about the issue resulted in almost a 1 week wait time between calls/emails and the answer I ended up receiving was that they would no longer be supporting servers with the Crash Plan application. However present day their website still says it supports windows servers. The idea behind the program is amazing, I just wish the execution and support was more clear and helpful.

Rating breakdown

Likelihood to recommend: 7/10

Pros
I use CrashPlan for Small Business. The greatest thing about CrashPlan is that it offers unlimited backup and this is not a gimmick. When they say unlimited, we're talking all of your precious terabytes. The 2nd greatest thing about CrashPlan is they have amazing customer service. I hardly ever find myself waiting and their help is always fast, precise and effective. If you are someone who has a lot of data then $10 per month is going to seem like a small price to pay to know that data is always safe.

Cons
If you don't have a super fast connection then backing a terabytes is going to take some time but their support forum has a comprehensive guide to increasing speed and decreasing backup time. It's an additional $10 per computer so some people may take issue with this but again for unlimited back up it's still very reasonable in my opinion.

Rating breakdown

Likelihood to recommend: 10/10

Pros
It's a "set it and forget it" program which is great for backup and archiving. I loved the feature that allowed you to keep previous versions indefinitely.

Cons
They've recently changed their terms and exclude certain file types for backing up. They eliminated their lowest priced plan and only offer their more expensive plans. Since their organizational changes, I've had lots of connection errors and interruptions. Backups need to be one thing - RELIABLE

Rating breakdown

Likelihood to recommend: 7/10