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CrashPlan

4.5
(245)

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Easy, automatic cloud business backup

(12)

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CrashPlan Pricing, Features, Reviews and Alternatives

CrashPlan FAQs

Q. What type of pricing plans does CrashPlan offer?

CrashPlan has the following pricing plans:
Starting from: $88.00/year
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money


Q. Who are the typical users of CrashPlan?

CrashPlan has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business


Q. What languages does CrashPlan support?

CrashPlan supports the following languages:
English


Q. Does CrashPlan offer an API?

No, CrashPlan does not have an API available.


Q. What level of support does CrashPlan offer?

CrashPlan offers the following support options:
Knowledge Base, Chat, Email/Help Desk, FAQs/Forum, Phone Support

CrashPlan product overview

Price starts from

88

/user

Per year

What is CrashPlan?

CrashPlan® for Small Business provides peace of mind through easy-to-use, unlimited automatic data backup and recovery. We help small businesses and organizations recover and bounce back faster from any worst-case scenario, whether it is a disaster, simple human error, a stolen laptop, ransomware and more. Our data security solution is a product of Code42, an industry leader protecting the critical data of more than 50,000 world-class organizations, including the largest global brands. Founded in 2001, the company is headquartered in Minneapolis, Minnesota, and backed by Accel Partners, JMI Equity, NEA and Split Rock Partners. For more information, visit crashplanforsmallbusiness.com.

Key benefits of using CrashPlan

- Continuous cloud backup that won’t slow you down.
- No storage size limits, bandwidth caps or file-type restrictions.
- Advanced encryption for your data.
- Backup your business devices and hard drives.
- Easily manage all of your account and backup device settings online. For IT professionals, remotely manage most of the CrashPlan for Small Business functions from anywhere. Our simple-to-use desktop tools means anyone can restore lost files without assistance.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Chat
Email/Help Desk
FAQs/Forum
Phone Support

Training options

Documentation
Videos

Not sure about CrashPlan? Compare it with a popular alternative

Starting from

88

/user

Per year

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0.02

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Why am I seeing this?

CrashPlan pricing information

Value for money

4.3

/5

245

Starting from

88

/user

Per year

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

CrashPlan features

Functionality

4.3

/5

245

Total features

26

11 categories

Most valued features by users

Access Controls/Permissions
Activity Tracking
Real Time Reporting
Compliance Management
Application Security
Automatic Backup
Backup Log
Backup Scheduling

Functionality contenders

CrashPlan users reviews

Overall Rating

4.5

/5

245

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.4/10
Rating distribution

5

4

3

2

1

157

65

13

5

5

Pros
The 2nd greatest thing about CrashPlan is they have amazing customer service. I hardly ever find myself waiting and their help is always fast, precise and effective.
Easy to install and use in a hybrid setup, easy to deploy to users, unlimited storage (which is just awesome), customer support is good and they REALLY know their stuff.
The ease of use for deployment of the application to a laptop and or desktop is seamless. The dashboard is very easy to use and has useful information right on the main page.
Cons
Your computer may be under warranty but if the hard drive break, you will lose all your data. You may receive a virus, delete a file by mistake, or overwrite the wrong version of a document.
I think I have been using it for 10 or 12 years, and I have never felt the need to look for another application. I am disappointed that they no longer offer an option for personal use.
The one time I needed the backup it said it hadn't run because I didn't run an update. I lost 4 months of financial data.

Overall rating contenders

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Manny P.

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Great for the money

Reviewed 6 years ago

One of my favorite backup software, unfortunately, I might just have to shop around after they removed the family plan.

Pros

I loved this program, have been using it for over two years and I can't complain. It backs up your system entirely just in case.

Cons

Was very upset when they canceled their home plan. Backup should be simple to do. In one backup the system took 16gig of resources. Their backup schedule should be a simple setup. Backup files and then backup system image with files.

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Aviram G.

Entertainment, 51-200 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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An Effective way to backup your Data on the Cloud and your local network

Reviewed 4 years ago

Overall Crashplan feels very solid and professional way to protect your data

Pros

I used Crashplan for almost 2 years, as a client to backup all my clients data on local servers. the menus are simple and yet complex and when the time comes and you need to recover your data the process is very simple and quite fast (depends of course what size of backup data files you have)

Cons

Does a lot of problems with Very old OS (windows XP for example) sadly as a company that have some very old software that don't work well on win7 and above the Crashplan didn't work good on them. the Price is little bit high compare to other products in the market

KD
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Kathryn D.

Outsourcing/Offshoring, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Buyer Beware of Recent Changes to the Services for Small Business !

Reviewed 5 years ago

I have spent days on the phone with their technical support management to no avail. They do not offer a solution, and have no plans to correct or back out this potentially devastating change.

Pros

Until recently, Crashplan for Small Business was very reliable.

Cons

I have used Crashplan for Small Business for many years. They have recently implemented a change, as of May 1,2019, which had devastating effects for my businesses. They have chosen to remove from the backup all files in the /user/xxx/library/containers/ directory as well as all root directory application and system folders. My company’s financial data was stored by our 3rd party Unix app in that...

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Michael R.

Telecommunications, 5,001-10,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Reliable and fast backup solution

Reviewed 7 years ago
Pros

Trustworthy backup solution. Having used code42's backup solutions for both business and personal backups for over 5 years, I can attest to their reliability and speed of backup. Business plans allow one to access employee backups online, which saved us a ton of rework. Personal plans also allow remote restoration, giving real peace of mind regarding the safety of personal files.

Cons

No cons were added to this review

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Adam S.

Hospital & Health Care, 10,001+ employees

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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CrashPlan is King

Reviewed 8 years ago

We have been using CrashPlan for almost 3 years now and it continues to impress as an endpoint backup solution. The true beauty of it lies in its stealth, simplicity and reliability. The easiest way to get end users on board with new technology is with technology that is invisible to them. Some of our users ask periodically if the backup is even running because they don't see anything. This is music to the ears of IT professionals. For around $1/week per user, you can't beat the quality, reliability and the value of CrashPlan PROe. The latest versions (5.x) are rolling out many new capabilities that we are excited to take advantage The home version works just as well for your personal devices, too.

Pros

It does everything it claims to do, and it does it quickly, quietly and seamlessly. The administrative console is easy to use and navigate. After the environment is up and running, maintenance and administration is minimal.

Cons

There is an occasional delay in responses to online tickets, mostly due to time zone differences depending on who picks it up. Phone support is faster if you cannot wait.

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