CrashPlan Pricing, Features, Reviews & Comparison of Alternatives

CrashPlan

Easy, automatic cloud business backup

4.56/5 (221 reviews)

CrashPlan overview

What is CrashPlan?

CrashPlan® for Small Business provides peace of mind through easy-to-use, unlimited automatic data backup and recovery. We help small businesses and organizations recover and bounce back faster from any worst-case scenario, whether it is a disaster, simple human error, a stolen laptop, ransomware and more. Our data security solution is a product of Code42, an industry leader protecting the critical data of more than 50,000 world-class organizations, including the largest global brands. Founded in 2001, the company is headquartered in Minneapolis, Minnesota, and backed by Accel Partners, JMI Equity, NEA and Split Rock Partners. For more information, visit crashplanforsmallbusiness.com.
www.code42.com

Pricing

Starting from
$10/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Canada, Europe, Germany, United Kingdom

Supported languages

English
CrashPlan screenshotWatch how CrashPlan for Small Business delivers peace of mind and boosts productivityCrashPlan screenshotCrashPlan screenshotCrashPlan screenshot

CrashPlan reviews

Value for money
Features
Ease of use
Customer support
  4.4
  4.4
  4.5
  4.5
Nathan McQuillen

Excellent backup engine for any platform.

Reviewed 2016-03-23
Review Source: GetApp

The CrashPlan architecture allows versioning, continuous backup on OS X, Windows, and Linux desktop clients, and Code42 offers PROe private cloud servers for each of these platforms as well. I've used CrashPlan PROe (private cloud server with standard CrashPlan client) for three years, in multiple small business settings. It's a five star product, with five star support, but a few small but persistent browser compatibility issues, and one major licensing problem, keep it from earning all five stars from me.

Pros
Installing, maintaining, and updating the PROe server is trivial on both Debian Linux and OS X. (One-click updates directly from the administrative console would be a nice addition, since locating update files on the Code42 site is not as quick as it perhaps should be, but that's a minor nuisance). Likewise, installing and configuring clients is fast and easy, and once the client software is installed on a workstation, the administrative console allows control of all client settings, saving legwork. Client access can be restricted to ensure that backups are not interrupted, and CrashPlan PROe has a complete set of legal hold tools available in a separate administrative interface should your organization require them. The client is lightweight and offers good granular control over bandwidth use. The server is extremely flexible, allowing any number of storage points on any number of running servers, even across server platforms, and the CrashPlan architecture further allows any client to be delegated as a storage point for other clients, in the case of, for instance, a satellite office scenario, disaster recovery, or server maintenance.

Cons
The only real operating nuisance I've encountered is browser incompatibility with the otherwise lovely administrative console, which does not scale properly for Mobile Safari, and which presents a baffling "server disconnect" message on Safari for OS X. On the desktop, one can simply use Firefox or Chrome, but a proper mobile Safari theme--or even the ability to permanently eliminate the client download prompt when accessing the console from a mobile browser--would be a huge improvement for those of us who do an increasing amount of our admin tasks from our mobile devices. The ugly is that this wonderfully designed, private cloud backup system, which was once my first choice for small business clients, is now available only in packages of 25 licenses and up. Not only does this make no sense from a supply side—Code42 incurs no storage or infrastructure overhead from private cloud backup, so one would think they would prefer to sell these licenses—but it arbitrarily shuts out small businesses from a product which is otherwise perfect for the small business use case, forcing these businesses, often creative firms which generate multiple gigabytes of new data each hour, to rely on Code42's public cloud product (try uploading 2 terabytes on virtually any broadband connection in the US) or, more realistically, to look elsewhere for onsite backup solutions. I used to recommend CrashPlan PROe to all my small business clients. I can no longer do so, not because the product is not excellent—it is—but because Code42 literally will not sell it to them if they can't buy 25 or more licenses. The mind boggles at whatever bean-counterish logic led to this decision, which both locks small businesses out of an otherwise ideal product for their needs, and amounts to Code42 throwing away all potential revenue from those in the small business sector who cannot rely on public cloud backup alone. I'd encourage small businesses and consultants working with small business to contact Code42 anyway, and put some pressure on them to revise this policy. CrashPlan PROe is otherwise as close to a perfect product as I have seen in the last ten years of IT, and it is simply foolish to refuse to sell it because a client has a smaller budget or smaller needs.

Rating breakdown

Value for money
Ease of use
Customer support

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Andrzej Muzaj

Easy to use back-up plan, but upload speeds could be better.

Used daily for 2+ years
Reviewed 2019-07-22
Review Source: Capterra

I can easily backup all my photographs and Photoshop files on my external drive and have them always backed up in the cloud without much thought.

Pros
It's easy to setup and once you do you can forget it. Also, support team is very responsive nad helpful (had few minor problems along the way and they were quickly resolved).

Cons
Compared to some other softwares the upload speeds could be better (I tested same files with the same network and Crashplan was the slowest).

Rating breakdown

Value for money
Ease of use
Features

Likelihood to recommend: 8/10

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Benjamin Jeffrey

Has so much potential but is being held back

Used daily for 2+ years
Reviewed 2018-07-12
Review Source: Capterra

Unlimited backup storage of my computer system with revision history

Pros
The fact that the cost vs amount of storage you receive is incredible with Crash Plan. I have looked through so many providers for online backups and I don't believe anyone comes close to what is offered by this software. The fact that once you you install the program and sign in, the interface is very straight forward allowing you to select what on your computer you want to back up, all the way down to the entire contents of your C: drive is great and makes the product easy to use. Notifications are also a great feature to notify you if there was a problem during a backup.

Cons
My major issues come down to resource usage and customer support. This software, even though it does fantastic things, is an absolute resource hog. In the past I have been able to run constant backups incrementally at 15 minute intervals without much slow down of my systems. Within the past year however, on a 16GB memory system, as soon as crash plan begins to backup my memory usage jumps from about 15% to over 50% until I stop the program completely. On windows server 2012, the same issue happens, whether Crash Plan is installed for every user, or just my admin account, the instantaneous system slow down is there to where everyone on the system is effected. My two attempts at contacting support about the issue resulted in almost a 1 week wait time between calls/emails and the answer I ended up receiving was that they would no longer be supporting servers with the Crash Plan application. However present day their website still says it supports windows servers. The idea behind the program is amazing, I just wish the execution and support was more clear and helpful.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Philip Clarke

Our lives are digital; Crashplan is your health insurance!

Used daily for 2+ years
Reviewed 2020-03-29
Review Source: Capterra

On the whole, if you don't have a ton of data then there are lots of free backup options that might meet your needs. On the other hand, if you have many terabytes that need protecting then I thin CrashPlan is the best choice on the market.

Pros
I use CrashPlan for Small Business. The greatest thing about CrashPlan is that it offers unlimited backup and this is not a gimmick. When they say unlimited, we're talking all of your precious terabytes. The 2nd greatest thing about CrashPlan is they have amazing customer service. I hardly ever find myself waiting and their help is always fast, precise and effective. If you are someone who has a lot of data then $10 per month is going to seem like a small price to pay to know that data is always safe.

Cons
If you don't have a super fast connection then backing a terabytes is going to take some time but their support forum has a comprehensive guide to increasing speed and decreasing backup time. It's an additional $10 per computer so some people may take issue with this but again for unlimited back up it's still very reasonable in my opinion.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Used to be better

Used daily for 2+ years
Reviewed 2019-06-12
Review Source: Capterra

Pros
It's a "set it and forget it" program which is great for backup and archiving. I loved the feature that allowed you to keep previous versions indefinitely.

Cons
They've recently changed their terms and exclude certain file types for backing up. They eliminated their lowest priced plan and only offer their more expensive plans. Since their organizational changes, I've had lots of connection errors and interruptions. Backups need to be one thing - RELIABLE

Rating breakdown

Ease of use
Features

Likelihood to recommend: 7/10

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CrashPlan pricing

Starting from
$10/month
Pricing options
Free trial
Subscription
View Pricing Plans

$10 per month, per device

CrashPlan features

API (355 other apps)
Access Control (137 other apps)
Activity Dashboard (186 other apps)
Activity Tracking (99 other apps)
Alerts / Escalation (99 other apps)
Auditing (102 other apps)
Automatic Notifications (143 other apps)
Collaboration Tools (98 other apps)
Compliance Management (101 other apps)
Data Import/Export (128 other apps)
Data Visualization (94 other apps)
Drag & Drop Interface (108 other apps)
Monitoring (237 other apps)
Permission Management (88 other apps)
Real Time Data (96 other apps)
Real Time Monitoring (115 other apps)
Reporting & Statistics (136 other apps)
Third Party Integration (181 other apps)
User Management (88 other apps)
Workflow Management (121 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

GetApp Analysis

Cyber warfare is on the rise, and it shows no sign of slowing down. For the majority of businesses, the question isn’t if their end-user data will be breached, it’s when. Code42 CrashPlan is an essential solution for cyber security. It continuously backs up distributed end-user data in order to provide enterprise clients with the ability to detect, respond, and remediate immediately following virtually every type of data event.

At its core, Code42 enables IT and security teams to minimize risk, meet data privacy regulations, and recover from data loss, regardless of how the loss occurred. Code42 is used by global corporations such as TaylorMade and Lockheed Martin, as well as educational institutions such as Boston University, along with more than 37,000 other businesses worldwide. Key features include self-service restores, breach remediation, two-factor authentication, and an open API for creating custom reports.


What is CrashPlan?

An automatic, off-site back up solution for enterprise organizations, Code42 CrashPlan ensures that end-user data is kept secure and encrypted in distributed off-site facilities. In the event that a data breach occurs, organizations that use Code42 CrashPlan can expect a shortened time to recovery. Data can be backed up to any device at any time, and incident detection tools ensure that IT personnel and security teams are notified immediately whenever data breaches arise.

Automatic and silent backups make it possible for CrashPlan to restore breached data immediately as organizations look to recover from ransomware. Code42 CrashPlan places no limits on file types, size, or versions, with tools for auditing and recovering additional lost, leaked, and deleted data. An open API is also available for organizations that need to create custom reports, and those that have interest in integrating Code42 CrashPlan with other applications in order to build new utilities.


Who is CrashPlan For?

  • Experience level: All experience levels
  • Industry: All industries
  • Business size: Enterprise organizations and mid-size businesses
  • Departments/roles: IT and data security departments
  • Budget/point: Starting at $5 per user, per month
  • Example customers: Intuit, Boston University, Adobe, Expedia, Lockheed Martin

Main Features

Automatic Backups

Code42 CrashPlan protects every version of every file on Windows, Linux or OS X laptops and desktops. This protection lasts forever, and there are no limits on the types, sizes, or numbers of files that an organization or an individual employee is able to protect.

As edits are made and your files change over time, Code42 CrashPlan backs them up silently and automatically. This ensures that you retain complete access to every version of every file you’ve created on a work computer. Code42 CrashPlan even gives you access to deleted files. No VPN is necessary for file backups to take place.

Restoring Data

When a data breach occurs, Code42 CrashPlan secures the network and restores files to connected iOS and Android devices. Unlike competing solutions, Code42 CrashPlan enables its clients to restore files at any time, even when they’re outside the office. Users do not have to connect through a VPN to restore files.

While in recovery mode, Code42 CrashPlan runs audits to recover lost, leaked, and deleted data. Although most people think of data breaches occurring as a result of hackers or malware, it can also be the result of theft, employee churn, device failure, or other business-wide disasters. It can mitigate damages in any of these situations.

Self-Healing Archives

Businesses shouldn’t have to wait until a data breach has occurred before finding out that previous versions of their files are unrecoverable. Code42 CrashPlan runs regular health checks of all backup archives. This is done to ensure that backed up files can be recovered, even years after the original backup occurred.

Self-healing archives run without any interference from the end-user. Code42 CrashPlan checks for data corruption automatically. In the event that back blocks of data are discovered, the app will re-request the affected data blocks from the source device in order to self-heal the archive.

Real-Time Reporting

Real-time reporting tools enable Code42 CrashPlan users to visually monitor the health of their data systems day and night. Users can view backups, licensing, and storage on a 24/7 basis. Automated alerts and notifications are sent from the Code42 admin console in the event that a data breach or ransomware is discovered.

To create custom reports for your own organization or to integrate Code42 CrashPlan with other applications and build completely new utilities, you can use the app’s open API.


Integrations

Code42 CrashPlan integrates with Splunk Cloud, which is an enterprise solution for data analytics monitoring and visualization. Splunk Cloud gives users added functionality for server and endpoint data monitoring, reporting, and analytics.

Code42 CrashPlan also offers an open API for organizations that are interested in developing new utilities.


Pricing

Pricing for CrashPlan starts at $5 per user, per month. (This price includes Endpoint backup and restore.) Organizations can add cloud storage to their accounts when they select CrashPlan + Cloud Storage for $10 per user, per month.

A free 30-day trial is available with no credit card required.


Bottom Line

  • Automatic and constant data protection
  • No limits on file type or size
  • Cross-platform data restoration
  • Enables swift recovery from malware
  • Suitable for large organizations and mid-size businesses

Videos and tutorials

Additional information for CrashPlan

Key features of CrashPlan

  • Restore and back-up Files from anywhere, at anytime
  • Protect every version of every file, forever, with no limits
  • Protect critical data that lives on employee endpoints.
View All Features

Benefits

- Continuous cloud backup that won’t slow you down.
- No storage size limits, bandwidth caps or file-type restrictions.
- Advanced encryption for your data.
- Backup your business devices and hard drives.
- Easily manage all of your account and backup device settings online. For IT professionals, remotely manage most of the CrashPlan for Small Business functions from anywhere. Our simple-to-use desktop tools means anyone can restore lost files without assistance.