eS/FAC Serve - 2026 Pricing, Features, Reviews & Alternatives

eS/FAC Serve is a cloud-based Facility Services Management System (FSMS/CMMS) designed for B2B operators managing building services across single or multiple sites. The platform consolidates inspections, work order management, preventive and periodic maintenance scheduling, incident reporting, manpower attendance tracking, complaint handling, and real-time analytics into a single system. Accessible via web browser (Chrome, Safari, Firefox, Edge) on Windows, Mac OS, iOS, and Android, the system requires no additional hardware investment and stores data on a cloud server.

Built for facility management contractors, building service providers, and property managers across industries including commercial buildings, hospitals, hotels and condominiums, industrial facilities, and international schools, eS/FAC Serve supports all major building service types: cleaning, maintenance, security, gardening, pest control, and safety. QR code-based Scan-to-Inspect technology automates form selection during quality inspections, while work orders are generated automatically from complaints, incidents, and inspection findings. Preventive and periodic maintenance can be scheduled up to one year in advance. A Customer Portal delivers client-facing reporting and satisfaction surveys, supporting KPI and SLA tracking with a direct feedback loop. IoT integration, including People Counter Sensors and live dashboards, extends operational visibility, and API connectivity links the platform to ERP, HR, accounting, and BI systems.

eS/FAC Serve is structured around a fixed, feature-set pricing model with no per-user fees, making it viable for teams ranging from small single-service operations to large multi-department enterprises. Role-based access control with multi-level approval, multi-site and multi-zone management, white-label reporting, and an open facility comment module via QR code or link round out the platform's configuration options. Currently deployed in Thailand and Malaysia, with planned expansion across Southeast Asia.