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Entrata

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Property management solution for multifamily communities

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(5)

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Entrata Pricing, Features, Reviews and Alternatives

Entrata product overview

Price starts from

1

Per month

What is Entrata?

Entrata® is a leading operating system for multifamily communities worldwide. Setting the bar for innovation in property management software since 2003, Entrata offers solutions for every step of the leasing lifecycle and empowers owners, property managers, and renters to create stronger communities. With a focus on driving operational efficiency through AI, automation, and flexible technology solutions, property management companies have the freedom to operate the way that works best for them.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Chat
Phone Support
FAQs/Forum
Email/Help Desk

Training options

Live Online
Videos
Documentation
Webinars
In Person

Entrata pricing information

Value for money

4.6

/5

283

Starting from

1

Per month

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Entrata features

Functionality

4.5

/5

283

Total features

58

10 categories

Most valued features by users

Third-Party Integrations
Activity Dashboard
Reporting & Statistics
Payment Processing
API
Billing & Invoicing
Data Import/Export
Customer Database

Functionality contenders

Entrata users reviews

Overall Rating

4.5

/5

283

Positive reviews

92

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.67/10
Rating distribution

5

4

3

2

1

175

86

17

4

1

Pros
There are a lot of features that we didn't have on our old accounting software system. We have a wonderful Accounting rep (Katie Branz) who has been awesome to work with during integration.
My overall experience has been pleasant and Entrata has been very helpful in providing excellent customer service with it’s data base and user friendliness.
I loved working with Entrata, it was easy and fast and the customer service was amazing.
Cons
I've had multiple problems with entrata saying that two applicants have the same email address (which halts the entire application process) when in fact no one has the same email.
Everytime an update was made, it messed up some other products that were integrated into entrata.
Unless you have an IT person in the company working on Entrata all the time, all updates can be frustrating.

Overall rating contenders

TI
AvatarImg

Tonya I.

Operations Manager

Real Estate, 51-200 employees

Review source

Overall Rating

Easy to use reliable all in one solution - recommend!

Reviewed a year ago

Transcript

Tonya I.: Hello, my name is Tonya. I'm an Operations Manager for a mid-size property management firm...

CN
AvatarImg

Claire N.

Investment Management, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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The best Real Estate Management Software out there!

Reviewed 2 years ago

Entrata is customer support driven, is the best overall user experience and great value for the software. I highly recommend Entrata if you are considering switching to a technologically more advance software. I have used Yardi, MRI, AppFolio, Propertyware, QuickBooks, JD Edwards and more.

Pros

Ease of use for property site users of the software, offers many tools to reduce employee headcount and overhead. Provides great training resources for new users.

Cons

Custom financial reporting is not robust enough for companies with higher lever reporting requires than basic Income Statement & Balance Sheet.

PC
AvatarImg

Paul C.

Real Estate, 51-200 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Entrata is Good

Reviewed 2 years ago

Entrata is basicly good for our property management.

Pros

The Entrata reporting is good for me and the Resident Portal and Website Service are good for online activities.

Cons

The Leasing Center Service is not so good.

AK
AvatarImg

Amanda K.

Real Estate, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Entrata- Still not sure

Reviewed a year ago

So far it has been a very big learning curve. I think the training makes it seem like it's very easy to use and ready to go. However, after using it in real time there is a lot more to it that what you think. Has some really great features but I am not sure if we are even using it to its full potential yet. I will update my review as time goes on and I have been working with the system longer.

Pros

The dashboard showing all the tasks needing to be completed are very helpful, that way you know at the end of the day if you have missed anything. Customer support is very responsive in answering any questions or troubleshooting any problems within the system.

Cons

Not knowing how many of the permissions are turned off at the beginning make implementation incredibly difficult. During the migration process and training period there should be discussion over the permissions, and they should be set up initially with the trainer. Sending residents applications and leases to sign has created confusion and most of the time prompts them to start a new application or guest card. This creates duplicate entries that sometimes you cannot delete until they move in (was told this by customer support)

NP
AvatarImg

Natalie P.

Real Estate, 501-1,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Ease of Entrata

Reviewed 3 months ago

I would say out of the other programs I have used before such as Yieldstar or Onesite, I would choose Entrata every time.

Pros

Entrata is very user friendly. Its a mix of ease of onesite and accounting views like yardi. You can dig into the numbers on your financials and see exactly what is going where.

Cons

Entrata is a very user-friendly program. Having new hires come onboard to learn it takes a fraction of the time.

TS
AvatarImg

Tiffany S.

Management Consulting, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Tiffany Seale Entrata review

Reviewed a year ago
Pros

Very user friendly and the Submit Support Ticket feature is amazing. The Entrata Core team is very responsive and their use of photos and training videos makes learning the system very easy

Cons

When a resident is up for renewal and has rentable items like storage or parking, then the property manager needs to put the rentable items On Notice, then Move Out the rentable item, then Move In the rentable item again for the charges to post properly on their ledger. This is very redundant.

Entrata FAQs

Q. What type of pricing plans does Entrata offer?

Entrata has the following pricing plans:
Starting from: $1.00/month
Pricing model: Subscription


Q. Who are the typical users of Entrata?

Entrata has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business


Q. What languages does Entrata support?

Entrata supports the following languages:
English, Spanish


Q. Does Entrata support mobile devices?

Entrata supports the following devices:
Android, iPad, iPhone


Q. Does Entrata offer an API?

Yes, Entrata has an API available for use.


Q. What other apps does Entrata integrate with?

Entrata integrates with the following applications:
Google Analytics 360, RealPage, Domo


Q. What level of support does Entrata offer?

Entrata offers the following support options:
Knowledge Base, Chat, Phone Support, FAQs/Forum, Email/Help Desk

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