EvoAI - 2026 Pricing, Features, Reviews & Alternatives

EvoAI is a cloud-based AI platform built for direct-to-consumer ecommerce brands, consolidating sales automation, customer support, and site search into a single agent architecture. Rather than operating as three isolated tools, all three functions share a unified shopper memory graph built on a first-party data layer hosted on the brand's own server infrastructure, with no reliance on third-party cookies or pixels. Context captured by one agent, such as order history, sizing preferences, or support sentiment, is immediately available to the other two. The underlying data layer is used by 1,300+ DTC brands.

The sales agent recovers abandoned carts by classifying each shopper into segments and selecting outreach channels (SMS, email, or on-site nudge) based on individual response patterns, adjusting timing and incentive strategy per segment without fixed delays or manual A/B testing. The support agent resolves order, sizing, and billing inquiries using full account memory, reading tickets and orders and writing resolutions and sentiment back into the shared graph so the sales agent can distinguish satisfied from frustrated customers. The search agent re-ranks results in real time using first-party behavioral events including clicks, views, cart additions, and orders, with no synonym dictionaries or third-party data dependencies.

EvoAI integrates bidirectionally with Shopify, Klaviyo, Gorgias, Segment, and Slack. By operating on a single shared data layer, the platform eliminates the data fragmentation typical of multi-vendor stacks, applies incentives selectively to avoid over-discounting, and improves search personalization continuously as support and sales interactions feed back into ranking signals.