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MyAlice
5
12
4
5
3
0
2
0
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Cloud-based help desk and customer communication software
Table of Contents
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MyAlice - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: March 2026
MyAlice overview
What is MyAlice?
MyAlice is a customer support and help desk platform designed to help growing eCommerce and direct-to-consumer (DTC) brands increase their sales and customer engagement. The platform centralizes interactions across multiple messaging channels, including WhatsApp, Line, Viber, Telegram, Facebook, and Instagram, allowing businesses to build long-lasting customer relationships.
The platform's key functionalities include conversational marketing, commerce, support, and care. Businesses can utilize organic entry points such as live chat or social chat widgets, as well as WhatsApp CTA buttons on Facebook and Instagram ads, to allow customers to discover and engage with the brand. The platform's automation capabilities enable businesses to manage orders, generate sales reports, and deliver personalized messages at key moments throughout the customer journey, such as cart recovery and order notifications. Additionally, the shared inbox, chatbot, and customer satisfaction reporting features provide businesses with robust conversational support and care tools.
MyAlice’s user interface
MyAlice reviews
Overall rating
4.7
/5
17
Positive reviews
94
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend0.94/10
5
4
3
2
1
12
5
0
0
0
Who uses MyAlice?
Based on 17 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
MyAlice's key features
Most critical features, based on insights from MyAlice users:
All MyAlice features
Features rating:
MyAlice alternatives
MyAlice
Starting from
No pricing info
Zendesk Suite
Starting from
39
/user
Per month
Freshdesk
Starting from
19
/user
Per month
Milvus
Starting from
25
/user
Per month
MyAlice integrations (2)
Integrations rated by users
We looked at 17 user reviews to identify which products are mentioned as MyAlice integrations and how users feel about them.
Integration rating: 5.0 (4)
Integration rating: 5.0 (3)
“Turn any site into a shop in minutes”
“Integration with WooCommerce is important because it allows flexible payment options in online stores. It works well with PayPal and supports different types of businesses. It also gives more control over how payments are set up.”
Jamie P.
Youth Worker and Designer
MyAlice support options
Typical customers
Platforms supported