PepoChat - 2026 Pricing, Features, Reviews & Alternatives

PepoChat is a cloud-based AI-powered customer support chat widget that embeds on any website via a single script tag or WordPress plugin. It serves small to mid-sized teams handling customer support, order inquiries, and sales scheduling across e-commerce, SaaS, and professional services. The widget generates answers grounded in a connected knowledge base built from website crawls or uploaded documents, and pulls live order and subscription data through native integrations with Shopify, WooCommerce, and Stripe. When a question cannot be resolved automatically, PepoChat files a context-rich support ticket in Zendesk, Freshdesk, Zoho Desk, HubSpot, Salesforce, or Jira, or hands the conversation off to a live team inbox with a full transcript and visitor details attached.

Beyond reactive support, PepoChat handles proactive scheduling by booking meetings directly inside the chat using real calendar availability with timezone-aware logic, eliminating email back-and-forth. Urgent-issue alerts are posted to Slack or Discord. Each conversation receives automatic topic labeling and sentiment scoring, and a weekly trending topic dashboard surfaces recurring documentation gaps. One-time email verification unlocks personalized context for returning customers, including meeting memory that recalls past topics and commitments. Operators can refine draft replies using an AI-polish function before sending. The platform supports 13 prebuilt integrations plus custom HTTPS API actions, and protects stored credentials with AES-256-GCM encryption in tenant-isolated namespaces. Dashboard and widget are hosted on Vercel with a Convex backend. A free plan covering all features requires no credit card and no implementation team.