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QEval

Quality matters

Table of Contents

Is this product right for your business?

Find out with a

QEval - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

QEval overview

What is QEval?

Etech’s QEval is an intelligent, customizable contact center quality monitoring solution and agent performance management tool. QEval provides a suite of real-time reports and training notifications to our users allowing them to have greater insight and visibility into their program that goes beyond the antiquated days of simply “checking a box.” QEval serves as your comprehensive solution to achieve a consistent and effortless customer experience for your customers.

Seamlessly integrate Etech’s QEval with any speech & text analytics platform, CRM, call recording system, or dialing platforms and

get access to real-time monitoring, advanced reports & analytics, and near-instant alerts to team members.

Starting price

40per user /
per month

Alternatives

with better value for money

QEval reviews

Overall rating

4.0

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend6.8/10

Rating distribution

Pros

“I use it to monitor my agents every day and it is super easy to maneuver and it helps my agents understand their calls as well.”

Rory M.

Supervisor

“I love it and it has improved the work ethic of my agents.”

Rory M.

Supervisor

“My experience has been great. The team is knowledgable, flexible and easy to work with.”

Shawn S.

Director

Cons

“The investigation capabilities are sub-par: There are no scrubbing buttons to fast forward or rewind. There's no visualization to understand where there are interactions and not silence.”

Brett W.

Sr Manager ASTRO LMR TSO

“Some times it may lag a little longer than expected.”

Adam C.

care lead

“There's no bookmarks either automatic or manual where there was good or bad interactions. There's no ability to clip and export audio for training purposes.”

Brett W.

Sr Manager ASTRO LMR TSO

Who uses QEval?

Based on 20 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Telecommunications

Consumer Services

Oil & Energy

Computer Software

Others

Use cases

- Not enough reviews

QEval's key features

Most critical features, based on insights from QEval users:

Reporting/Analytics

3.5

(11)

Call monitoring

4.1

(12)

Computer telephony integration

4.2

(11)

Real-Time chat

3.1

(8)

All QEval features

Features rating:

4.2

(20)

Access controls/permissions

(0)

Activity dashboard

(0)

Activity tracking

(0)

Agent interface

(0)

AI copilot

(0)

AI/Machine learning

(0)

Alerts/Escalation

(0)

Alerts/Notifications

(0)

API

(0)

Audio capture

(0)

Automatic call distribution

(0)

Automatic transcription

(0)

Call center management

(0)

Call recording

(0)

Call reporting

(0)

Call routing

(0)

Call scripting

(0)

Call tracking

(0)

Call transcription

(0)

Call transfer

(0)

Campaign management

(0)

Categorization/Grouping

(0)

Chat/Messaging

(0)

Collaboration tools

(0)

Communication management

(0)

Compliance management

(0)

Compliance tracking

(0)

Contact management

(0)

CRM

(0)

Customer experience management

(0)

Customer journey mapping

(0)

Customer Service Analytics

(0)

Customer surveys

(0)

Customizable reports

(0)

Dashboard

(0)

Data security

(0)

Email alerts

(0)

Employee coaching tools

(0)

Employee reward programs

(0)

Feedback management

(0)

For contact centers

(0)

Forecasting

(0)

HIPAA compliant

(0)

Intent recognition

(0)

Interaction tracking

(0)

IVR

(0)

Keyword filtering

(0)

Knowledge base management

(0)

KPI monitoring

(0)

Language detection

(0)

Lead qualification

(0)

Leaderboards

(0)

Monitoring

(0)

Multi-Channel communication

(0)

Multi-Channel management

(0)

Multi-Language

(0)

Multiple scoring models

(0)

Natural language processing

(0)

Notes management

(0)

Performance management

(0)

Performance metrics

(0)

Playbooks

(0)

Predictive analytics

(0)

Predictive dialer

(0)

Prioritization

(0)

Process/Workflow automation

(0)

Quality assurance

(0)

Quality management

(0)

Queue management

(0)

Real-Time analytics

(0)

Real-Time data

(0)

Real-Time updates

(0)

Recommendations

(0)

Reporting & statistics

(0)

Request Assignment

(0)

Retention tracking

(0)

Rules-Based workflow

(0)

Sales trend analysis

(0)

Screen recording

(0)

Search/Filter

(0)

Self service portal

(0)

Self-Service search

(0)

Sentiment analysis

(0)

Speech-to-Text analysis

(0)

Surveys & feedback

(0)

Tagging

(0)

Text mining

(0)

Third-Party integrations

(0)

Trend analysis

(0)

Trend/Problem indicators

(0)

Video conferencing

(0)

Visual analytics

(0)

Voice recognition

(0)

Workforce management

(0)

QEval alternatives

QEval

4.0

(20)

Starting from

/user

Per month

Free trial

Free version

Ease of Use

3.9

Features

4.2

Value for Money

4.0

Customer Support

4.2

LiveAgent

4.7

(1.7K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.6

Value for Money

4.7

Customer Support

4.7

Zoho Desk

4.5

(2.2K)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.5

Value for Money

4.5

Customer Support

4.3

Insightful

4.8

(127)

visit website

Starting from

6.40

Per month

Free trial

Free version

Ease of Use

4.7

Features

4.6

Value for Money

4.7

Customer Support

4.7

QEval pricing

Value for money rating:

4.0

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Manual

/user

Per month

Features included:

Comprehensive Agent Performance Monitoring
In-Depth Customer Interaction Analytics
Custom-fit Call Center Quality Evaluation Criteria
Granular Agent Performance Analysis
Proactive Performance Management

AI

100

/user

Per month

Features included:

Gain Deep Insights from Customer Feedback Data
Real-Time Voice of Customer Reporting
Transform Raw Feedback into Actionable Intelligence
Unlock the Full Potential of Your Data
Effective Contact Center Performance Management

User opinions about QEval price and value

Value for money rating:

4.0

(20)

To see what individual users think of QEval's price and value, check out the review snippets below.

“I use it to monitor my agents every day and it is super easy to maneuver and it helps my agents understand their calls as well.”

Rory M.

Supervisor

“I love it and it has improved the work ethic of my agents.”

Rory M.

Supervisor

QEval integrations (2)

Top integrations

CallMiner Eureka

Observe.AI

QEval support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

24/7 (Live rep)

Chat

Training options

Documentation

Live Online

QEval FAQs

Q. What type of pricing plans does QEval offer?

QEval has the following pricing plans:
Starting from: $100.00/month
Pricing model: Free, Subscription
Free Trial: Available | (No Credit Card required)

These products have better value for money

Q. Who are the typical users of QEval?

QEval has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

Q. What languages does QEval support?

QEval supports the following languages:
English

Q. Does QEval offer an API?

Yes, QEval has an API available for use.

Q. What other apps does QEval integrate with?

QEval integrates with the following applications:
CallMiner Eureka, Observe.AI

Q. What level of support does QEval offer?

QEval offers the following support options:
24/7 (Live rep), Chat