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Conversation Intelligence Software

Last updated: September 2026

183 software options

Fathom logo

Cloud-based AI meeting notetaker for all team sizes

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Cloud-based AI meeting notetaker that records, transcribes, and summarizes Zoom, Google Meet, and Microsoft Teams calls.

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Fireflies logo

AI assistant for meeting transcription and notes

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Fireflies.ai is an AI-powered meeting assistant that transcribes, summarizes, and analyzes team conversations across meetings, email, chat, and CRM platforms. The software offers automatic transcription in over one hundred languages with speaker recognition, generates detailed meeting summaries with action items, and provides searchable transcripts with conversation intelligence features including sentiment analysis and topic tracking.

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Substrata logo

Cloud-based B2B sales signal intelligence platform

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Cloud-based B2B sales platform using deep learning to decode behavioral signals and guide deal strategy for revenue teams.

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Convin logo

3X your contact center performance with Convin.

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Convin is a contact center-focused Full-Stack Conversations QA platform powered by AI. Conversation analysis provides last-mile agent coaching, winning behavior analysis, and 100% omnichannel conversation audit.

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Gong logo

Cloud-based Revenue AI platform for B2B teams

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Cloud-based Revenue AI platform for B2B go-to-market teams, capturing customer interactions, forecasting pipeline, and coaching reps.

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Scratchpad logo

Cloud-based AI sales workspace for Salesforce teams

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Cloud-based AI workspace for Salesforce sales teams that automates CRM updates and enforces sales methodologies.

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Ringover logo

100% cloud phone for startups and SMEs

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Ringover is a 100% Cloud voice - video - chat - text and call center solution focused on team productivity and directly configurable by managers. The key: end-to-end technological control, a user-friendly interface, and support at each step.

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Mindtickle logo

Cloud-based revenue enablement platform for teams

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Cloud-based revenue enablement platform combining sales training, content management, coaching, and conversation intelligence.

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WhatConverts logo

Cloud-based lead tracking & attribution platform

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Cloud-based lead tracking and attribution platform for agencies and businesses, capturing calls, forms, chats, and transactions.

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Ebsta logo

Customer engagement platform with Chrome extensions

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Ebsta is a customer engagement platform designed to help marketing, sales and customer success teams increase productivity and enhance customer engagement directly from their inbox with Salesforce and Gmail integration, plus email, calendar, contact synchronization, and more

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ZoomInfo Chat logo

Perfectly balances highly-targeted, human-first experiences.

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Powered by ZoomInfo’s B2B data, ZoomInfo Chat perfectly balances human-first, highly-targeted experiences for your most important visitors. ZoomInfo Chat has the ability to create highly scalable personalized AI-driven nurture experiences via chatbot for everyone else.

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Demodesk Coaching & AI logo

Cloud-based AI sales coaching for SMB to enterprise

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Cloud-based conversation intelligence platform for sales teams that records, transcribes, and analyzes calls with AI-driven coaching.

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Outdoo AI logo

Cloud-based AI sales coaching for SMB to enterprise

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Outdoo AI is a cloud-based AI roleplay, coaching, and revenue intelligence platform for sales and enablement teams across SMB.

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Traq.ai logo

Cloud-based sales conversation intelligence platform

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Traq.ai is a cloud-based conversation intelligence platform that records, transcribes, scores, and analyzes sales calls to deliver.

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Sales Ask logo

Cloud-based AI sales coaching for home service teams

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Cloud-based AI sales coaching platform for home service field teams that records, transcribes, scores, and delivers real-time feedback.

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LoyJoy logo

Enterprise AI Agents for Chat and Phone

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Enterprise AI Agents that resolve customer inquiries end-to-end via chat and phone. Business teams build agents without code; IT retains governance. 100+ process modules integrate knowledge, product data, SAP, Salesforce, CRM and ERP. Developed in Germany, EU-hosted and GDPR-compliant.

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Eric.ai logo

AI-enabled software for managing meeting notes

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Eric.ai is an AI-powered meeting assistant that helps teams streamline their meeting processes. It automatically transcribes, summarizes, and assigns action items from virtual meetings, eliminating the need for manual note-taking. Eric.ai integrates with popular platforms like Zoom, Google Meet, and Microsoft Teams, providing a centralized repository for all meeting data and insights.

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Kickscale logo

Cloud-based AI revenue intelligence for B2B sales

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Kickscale records every Zoom, Teams, and Google Meet sales call, transcribes it in multiple languages, and scores it against your qualification framework (MEDDIC, BANT, or custom). Surface talk ratios, missed next steps, and winning patterns to coach reps with real conversation data.

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Zipteams logo

Cloud-based AI CRM & dialer for sales teams

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Cloud-based AI CRM platform combining dialer, conversation intelligence, coaching, and pipeline analytics for sales and revenue teams.

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Salesteq logo

Artificial intelligence-enabled sales management platform

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Salesteq is an autonomous sales management platform that leverages AI to streamline and optimize the entire process including lead generation, customer relationship management and more.

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Diabolocom logo

Cloud CCaaS with AI for teams of all sizes

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Cloud-based CCaaS platform with AI-powered omnichannel routing, voice analytics, and native CRM integrations for contact centers.

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Outfindo logo

Cloud-based AI guided selling for e-commerce retailers

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Outfindo is a cloud-based AI platform for e-commerce retailers that embeds conversational guided selling and source-verified product.

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Mediafly logo

Cloud revenue enablement platform for enterprises

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Cloud-based revenue enablement platform for enterprise teams, combining content management, value selling tools, coaching, and buyer.

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Postscript logo

Cloud SMS marketing platform for Shopify ecommerce

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Cloud-based SMS and RCS marketing platform for Shopify brands, offering campaign sending, automation flows, and segmentation.

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ViaDialog logo

Cloud CCaaS platform for omnichannel customer service

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Cloud-based CCaaS platform unifying voice, chat, email, SMS, and video with AI automation for omnichannel contact centers.

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