Samvaads - 2026 Pricing, Features, Reviews & Alternatives

Samvaads is a cloud-based workspace that consolidates omnichannel customer support, ticketing, CRM, marketing, and AI into a single platform hosted on samvaads.com. It serves businesses that manage customer engagement across WhatsApp, Instagram, Messenger, Telegram, SMS, email, website widget, and voice calls, with particular depth for e-commerce operations on Shopify and WooCommerce. A unified customer record aggregates every channel identity, keeping conversation history, contact data, and transaction context in one place rather than spread across separate helpdesk, CRM, and marketing tools.

The support layer includes a shared inbox with ticket ownership, SLA clocks, custom forms, and CSAT collection, backed by a knowledge base accessible to agents, an AI Copilot, and AI agents. Internal threads sync with Slack and Microsoft Teams, and a customer portal gives end users direct access to their tickets. The CRM and sales layer covers a visual customer journey builder triggered by Shopify events, WooCommerce events, or API calls; a lead pipeline with board or queue views, email outreach sequences via Gmail or Outlook, and weekly targets; and catalog-based quoting with bundles, price books, GST/VAT, e-signature, sales orders, tax invoices, and payment links. Marketing capabilities include WhatsApp Flows for forms, bookings, and surveys; carousel and one-time code templates; Instagram publishing; and Meta and Snapchat ad campaign management. Two distinct AI modes operate across the workspace: Copilot drafts replies, summaries, templates, ad copy, forms, quotes, and metric charts for human review before anything is sent; AI agents handle customer conversations autonomously on published channels, call HTTP endpoints or MCP tools mid-flow, and hand off to humans when needed. Both modes draw answers from the workspace knowledge base. Extensibility is provided through an app marketplace with 38+ apps, custom records, private apps, an external API, webhooks, and an MCP server compatible with Claude, Cursor, and other MCP clients. Security controls include masked contact details with a per-reveal audit trail, SAML SSO, multi-factor authentication, and role-based permissions per module and action.