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Ivanti ITSM
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Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Modernize service delivery for IT and beyond.
Table of Contents
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Ivanti ITSM - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: September 2026
Ivanti ITSM overview
What is Ivanti ITSM?
Ivanti Neurons for IT Service Management (ITSM) brings all your IT service management into one organized platform so your team spends less time chasing tickets and more time actually solving problems. Employees can submit requests, check status, or get answers through a self-service portal, mobile app, or AI-powered chatbot that's available around the clock, so routine questions don't pile up in your service desk queue. Automated workflows handle repetitive tasks without any coding required, and tickets are classified and routed automatically the moment they arrive. When something goes wrong, your team has built-in diagnostic tools and pre-packaged remediation actions to resolve incidents faster and with fewer escalations. It also extends beyond IT., HR, facilities, and other departments can run their own service workflows on the same platform, so the whole organization benefits from the same streamlined experience. Available in the cloud or on-premises, and built on proven ITIL standards, it scales with your business as your service management needs grow.
Starting price
Alternatives
with better value for money
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Ivanti ITSM’s user interface
Ivanti ITSM reviews
Overall rating
3.9
/5
15
Positive reviews
38
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend0.38/10
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Who uses Ivanti ITSM?
Based on 15 verified user reviews.
Company size
Enterprises
Small Businesses
Midsize Businesses
Top industries
Use cases
Ivanti ITSM's key features
Most critical features, based on insights from Ivanti ITSM users:
All Ivanti ITSM features
Features rating:
Ivanti ITSM alternatives
Ivanti ITSM
Starting from
No pricing info
SysAid
Starting from
89
/user
Per month
Freshservice
Starting from
19
/user
Per month
Freshdesk
Starting from
19
/user
Per month
Ivanti ITSM integrations (0)
Integrations rated by users
We looked at 15 user reviews to identify which products are mentioned as Ivanti ITSM integrations and how users feel about them.
Integration rating: 4.0 (1)
Integration rating: 4.0 (1)
Ivanti ITSM support options
Typical customers
Platforms supported
Support options
Training options
Ivanti ITSM FAQs
Ivanti ITSM has the following typical customers:
Freelancers, Small Business, Mid-size Business, Large Enterprises
These products have better value for money
Q. What level of support does Ivanti ITSM offer?
Ivanti ITSM offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
