Sivva - 2026 Pricing, Features, Reviews & Alternatives

Sivva is a cloud-based field service management software platform designed for service companies operating in the United Kingdom. The system provides comprehensive operational management capabilities including job scheduling, dispatch coordination, mobile workforce management, stock control, timesheet processing, and invoicing functionality. Sivva distinguishes itself through industry specific configuration options that align the platform’s terminology, workflows, and modules to match the operational requirements of over thirty distinct service sectors. The platform operates on a flat monthly rate and eliminates per-user fees to enable workforce scaling without proportionate software cost increases.

The platform delivers an integrated suite of modules that operate from a unified dataset to eliminate data duplication and synchronization requirements between disconnected tools. The job scheduling and dispatch module enables work order assignment with availability management, service level agreement timer tracking, and reactive job dispatch capabilities accessible from any device through cloud synchronization. The mobile workforce component provides browser-based access for field staff on phones and tablets without requiring application downloads and enables real-time synchronization of photographs, digital signatures, and parts usage data. The stock and inventory control functionality tracks parts across warehouse and van locations, monitors usage per job, and generates reorder alerts. The timesheet and payroll module automates clock in and clock out processes, calculates overtime based on configured rules, and produces export-ready payroll data. The customer portal offers branded self-service access for clients to raise jobs, track status updates, approve quotations, and process invoice payments without additional per-user charges. The KPI dashboard displays live performance metrics including completed jobs, compliance with service level agreements, workforce utilization, first time fix rates, and revenue tracking. The platform also supports drag-and-drop calendar scheduling, rules based auto scheduling, skill and area matching for operative assignment, shared live job boards with filtering and bulk action capabilities, custom field configuration, and role based access control with twenty nine granular permissions.

Integration capabilities are provided through application programming interface and webhook functionality that enables automated job creation from external systems, conversion of emails into work orders, and synchronization with accounting packages for invoice and payment data exchange. A premium artificial intelligence assistant add-on processes natural language commands to configure custom fields, import data, create filtered views, and adjust system settings without requiring technical expertise or support intervention.

The architecture employs per tenant database isolation with separation enforced at the query level, two hundred fifty six bit encryption for data at rest, Transport Layer Security one point two and above encryption for data in transit, and age encrypted offsite backups. Security measures include mandatory time based one time password two factor authentication for administrator accounts, biometric application locking using facial recognition or fingerprint authentication for mobile access, comprehensive audit logging of privileged actions with exportable records, and documented disaster recovery procedures with weekly restore verification testing. The platform maintains compliance with United Kingdom data protection regulations and is registered with the Information Commissioner’s Office. It provides data processing agreements under relevant articles, publishes a complete subprocessor list, and aligns with industry standard security frameworks with prefilled security questionnaires available upon request.