Zinc Synapse - 2026 Pricing, Features, Reviews & Alternatives

Zinc Synapse is an incident management software that helps businesses optimize the management of critical events, communication, and compliance activities. Synapse is hosted on Amazon Web Services for critical event management. It supports teams through the entire lifecycle of preparation, response, and recovery, as well as business-as-usual operations for crisis and emergency preparedness.

As such, the platform is structured with an open architecture and a central repository, with built-in intelligence enabling data to be gathered, analyzed, and visualized. The data is then disseminated through an integrated communication application.

The platform is government (G Cloud 13, vertical application framework) approved and used by first responders and corporates across the globe. Key features include

- Event workflow customization: Complete control over the configuration of workflow process management

- Dynamic form creation: Form builder enables a wide range of form fields to be created along with the assignment of validation, security, access, and data variables

- Integrated risk and incident scoring: Orchestrate scoring of incidents to help prioritize the incidents by risk factor

- Task management: Teams can streamline the planning, scheduling, and tracking of tasks to ensure designated actions are completed and deadlines are met

- Investigation: Collate, consolidate, link, and manage cases in a compliant way.

- Mass notifications and alerting: Automatic and manual alerts and notifications are generated by a wide range of communication methods, including SMS, voice, email, push, and in-mail

- Access control, site, and user directory: Secure directory to manage user accounts, roles, and permissions

- Data visualization: Present incident data in different formats, including graphing, mapping, interactions, and clustering

- Analysis: Present all the data in an intuitive dashboard format, allowing for strategic analysis

- Advanced mapping capabilities through ESRI ArcGIS and Google Maps

- Data extraction, query building, and reporting

- Integrations and interfacing with third-party systems

- ISO 27001, cyber essentials accreditation