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Wando
AI that answers your WhatsApp Business
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Wando - 2026 Pricing, Features, Reviews & Alternatives
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Last updated: October 2026
Wando overview
What is Wando?
Wando is a multi-tenant SaaS platform that connects a business's WhatsApp Business account to Meta's official WhatsApp Business Cloud API (v23.0) and adds a generative AI layer on top of it.
How it works: incoming messages arrive through the Meta webhook, are deduplicated and threaded per contact, and the AI drafts a reply using the business's own context — its approved message templates, its knowledge base, human corrections from past conversations and the full thread history. A human approves the draft with one click, or the business switches the AI to fully automatic. Automation is gradual and per account, not all-or-nothing.
Core functions:
- AI replies in natural language, 24/7
- Order taking and appointment booking, with reminders
- Bulk campaigns using Meta-approved HSM template messages
- Shared team inbox with roles, assignment and presence
- Contact management with custom fields, tags and segments
- Voice note transcription and full media support (image, audio, video, documents)
- Knowledge base with semantic retrieval, so answers cite the business's own documents
Technical specs:
- Official Meta Cloud API — the business keeps its existing phone number, no line migration
- REST API with an OpenAPI specification and interactive docs, plus scoped API keys for external access
- Native integrations with Make, Zapier, n8n, Slack and Google Sheets, and outbound webhooks for custom events
- Interface available in English and Spanish, set per user
- The AI answers each customer in the language the customer writes in
Security:
- Signed webhooks: every inbound event is verified with HMAC-SHA256 before processing
- Two-factor authentication (TOTP) for user accounts
- Role-based access control across the team inbox
- Meta access tokens are stored encrypted, never in plain text
- Strict tenant isolation: every query is scoped to the account it belongs to, enforced at runtime
Built for small and medium businesses that already run on WhatsApp — restaurants and delivery, e-commerce, beauty salons, real estate agencies, clinics and training academies. No coding required, and setup assistance is included.
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