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Wando
AI that answers your WhatsApp Business
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Wando - 2026 Pricing, Features, Reviews & Alternatives
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Last updated: September 2026
Wando overview
What is Wando?
Wando is a multi-tenant SaaS platform that connects a business's WhatsApp Business account to Meta's official WhatsApp Business Cloud API (v23.0) and adds a generative AI layer on top of it.
How it works: incoming messages arrive through the Meta webhook, are deduplicated and threaded per contact, and the AI drafts a reply using the business's own context — its approved message templates, its knowledge base, human corrections from past conversations and the full thread history. A human approves the draft with one click, or the business switches the AI to fully automatic. Automation is gradual and per account, not all-or-nothing.
Core functions:
- AI replies in natural language, 24/7
- Order taking and appointment booking, with reminders
- Bulk campaigns using Meta-approved HSM template messages
- Shared team inbox with roles, assignment and presence
- Contact management with custom fields, tags and segments
- Voice note transcription and full media support (image, audio, video, documents)
- Knowledge base with semantic retrieval, so answers cite the business's own documents
Technical specs:
- Official Meta Cloud API — the business keeps its existing phone number, no line migration
- REST API with an OpenAPI specification and interactive docs, plus scoped API keys for external access
- Native integrations with Make, Zapier, n8n, Slack and Google Sheets, and outbound webhooks for custom events
- Interface available in English and Spanish, set per user
- The AI answers each customer in the language the customer writes in
Security:
- Signed webhooks: every inbound event is verified with HMAC-SHA256 before processing
- Two-factor authentication (TOTP) for user accounts
- Role-based access control across the team inbox
- Meta access tokens are stored encrypted, never in plain text
- Strict tenant isolation: every query is scoped to the account it belongs to, enforced at runtime
Built for small and medium businesses that already run on WhatsApp — restaurants and delivery, e-commerce, beauty salons, real estate agencies, clinics and training academies. No coding required, and setup assistance is included.
Wando’s user interface
Wando's key features
Most critical features, based on insights from Wando users:
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Wando alternatives
Wando
Starting from
9.99
Per month
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10
/user
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ChatGPT
Starting from
20
/user
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Wando pricing
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Wando integrations (6)
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Wando support options
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