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Social Intents

Web-based live chat software for Microsoft Teams and Slack

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Social Intents Pricing, Features, Reviews and Alternatives

Social Intents product overview

Price starts from

39

Per month

Flat Rate

What is Social Intents?

Social Intents is a web-based live chat software for Microsoft Teams and Slack, which helps businesses communicate with website visitors, provide customer service, and close sales deals from within a unified platform. Agents can collect clients' feedback, trigger targeted pop-ups, and utilize templates to create email lists and insert leads into various systems including Mailchimp, Constant Contact, and Campaign Monitor.

Key benefits of using Social Intents

Using Social Intents, businesses can live chat with your website visitors right from within Microsoft Teams and Slack. It offers live chat agents with every plan and lets organizations use the messaging platform they already use for live chat.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
24/7 (Live rep)
Chat

Training options

Documentation
Videos

Social Intents pricing information

Value for money

4.8

/5

6

Starting from

39

Per month

Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Social Intents features

Functionality

4.7

/5

6

Total features

41

2 categories

Most valued features by users

Reporting/Analytics
API
Third Party Integrations
Chat/Messaging
Reporting & Statistics
Customizable Branding
Multi-Channel Communication
Live Chat

Functionality contenders

Social Intents users reviews

Overall Rating

5.0

/5

6

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.83/10
Rating distribution

5

4

3

2

1

6

0

0

0

0

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Social Intents powered our COVID-19 Success Story

Reviewed 2 years ago

While no technology implementation is going to be without speedbumps, Social Intents has been extremely responsive with their support.

Pros

Our college was given less than a week's notice that we needed to close our campuses due to the COVID-19 Pandemic. Our 20,000 students would no longer be able to come to come in person to meet with their student services and financial aid representatives, and we did not have sufficient alternative infrastructure in place to continue to serve those students online. We reached out to Social Intents...

Cons

The built-in analytics are somewhat limited.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Perfect solution, easy to integrate and best online support I've ever had!

Reviewed 2 years ago

I have nothing but very positive things to say about his company. Online documentation for their product is more than complete and with their fast and friendly online chat, its the best support I've had in a very long time!

Pros

It was incredibly easy to, not just install, to customize with a great API and documentation. A solution that covers basic to completely custom.

Cons

We are yet to find anything missing or anything that doesn't meet our high standards.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Great support

Reviewed 2 years ago
Pros

I really appreciated the quick customer support that Social Intents offered. Whenever I had a small issue or bug, I received assistance ASAP!

Cons

There were some bugs in the LiveChat functionality, but the support team kept me updated about fixing it.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great Collaboration

Reviewed 2 years ago

Excellent and would use them again on all programs. James is quick to support our needs and collaborate with our team to provide the best product possible.

Pros

We have made changes to help support our business needs. Easy to use and implement. Enhancements are frequent and consistent.

Cons

Was not initially able to support our volume. This was corrected quickly.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Great integration for any business using teams

Reviewed 5 months ago
Pros

Customer service was fantastic. They helped answer a ton of questions I had about their service including features, pricing, and use. If your company uses Teams, this is a fantastic integration!

Cons

Great if you just want to add live chat to your website, but there are other options out there that offer more.

Social Intents FAQs and common questions

Q. What type of pricing plans does Social Intents offer?

Social Intents has the following pricing plans:
Starting from: $39.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)


Q. Who are the typical users of Social Intents?

Social Intents has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Q. What languages does Social Intents support?

Social Intents supports the following languages:
English


Q. Does Social Intents offer an API?

Yes, Social Intents has an API available for use.


Q. What other apps does Social Intents integrate with?

Social Intents integrates with the following applications:
Wix, Webex, Zapier, Microsoft Teams, WordPress, Slack, BigCommerce, Shopify


Q. What level of support does Social Intents offer?

Social Intents offers the following support options:
FAQs/Forum, 24/7 (Live rep), Chat

Common Social Intents comparisons

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