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Social Intents

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Live chat software for Microsoft Teams, Slack, and ChatGPT.

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Social Intents Pricing, Features, Reviews and Alternatives

Social Intents product overview

Price starts from

49

Per month

Flat Rate

What is Social Intents?

Live Chat for Microsoft Teams, Slack, Google Chat, and ChatGPT enables you to chat with website visitors right from the business collaboration tools you already use.

Key benefits of using Social Intents

Using Social Intents, businesses can live chat with your website visitors right from within Microsoft Teams, Google Chat, Webex, Zoom, and Slack. It offers live chat agents with every plan and lets organizations use the messaging platform they already use for live chat.

Create a ChatGPT powered chatbot trained on your own content then escalate chats to humans when needed to reduce support costs and increase customer satisfaction.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
24/7 (Live rep)
Chat
Knowledge Base
Email/Help Desk

Training options

Documentation
Videos
Live Online

Social Intents pricing information

Value for money

4.5

/5

10

Starting from

49

Per month

Flat Rate

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Social Intents features

Functionality

4.6

/5

10

Total features

53

4 categories

Most valued features by users

Reporting/Analytics
Third-Party Integrations
API
Activity Dashboard
Chat/Messaging
Customizable Branding
Multi-Channel Communication
Reporting & Statistics

Functionality contenders

Social Intents users reviews

Overall Rating

4.7

/5

10

Positive reviews

100

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.9/10
Rating distribution

5

4

3

2

1

7

3

0

0

0

Overall rating contenders

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Joshua S.

Education Management, 1,001-5,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Social Intents powered our COVID-19 Success Story

Reviewed 4 years ago

While no technology implementation is going to be without speedbumps, Social Intents has been extremely responsive with their support.

Pros

Our college was given less than a week's notice that we needed to close our campuses due to the COVID-19 Pandemic. Our 20,000 students would no longer be able to come to come in person to meet with their student services and financial aid representatives, and we did not have sufficient alternative infrastructure in place to continue to serve those students online. We reached out to Social Intents...

Cons

The built-in analytics are somewhat limited.

JH
AvatarImg

James H.

Marketing and Advertising, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Perfect solution, easy to integrate and best online support I've ever had!

Reviewed 4 years ago

I have nothing but very positive things to say about his company. Online documentation for their product is more than complete and with their fast and friendly online chat, its the best support I've had in a very long time!

Pros

It was incredibly easy to, not just install, to customize with a great API and documentation. A solution that covers basic to completely custom.

Cons

We are yet to find anything missing or anything that doesn't meet our high standards.

BM
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Baylor M.

Education Management, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Great support

Reviewed 4 years ago
Pros

I really appreciated the quick customer support that Social Intents offered. Whenever I had a small issue or bug, I received assistance ASAP!

Cons

There were some bugs in the LiveChat functionality, but the support team kept me updated about fixing it.

KD
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Kenny D.

Government Relations, 1,001-5,000 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Great Collaboration

Reviewed 4 years ago

Excellent and would use them again on all programs. James is quick to support our needs and collaborate with our team to provide the best product possible.

Pros

We have made changes to help support our business needs. Easy to use and implement. Enhancements are frequent and consistent.

Cons

Was not initially able to support our volume. This was corrected quickly.

AK
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Alisha K.

Information Technology and Services, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

My personal review for Social Intents.

Reviewed a year ago
Pros

This platform equips businesses with the tools they need to provide personalized and efficient customer service via a variety of channels such as live chat, chatbots, email integrations, and social media management. Furthermore, Social Intents enables companies to track and prioritize customer inquiries while automating routine tasks.

Cons

Despite not having some of the more advanced features, it is still a decent platform and is satisfactory.

Social Intents FAQs

Q. What type of pricing plans does Social Intents offer?

Social Intents has the following pricing plans:
Starting from: $49.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)


Q. Who are the typical users of Social Intents?

Social Intents has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Q. What languages does Social Intents support?

Social Intents supports the following languages:
English


Q. Does Social Intents offer an API?

Yes, Social Intents has an API available for use.


Q. What other apps does Social Intents integrate with?

Social Intents integrates with the following applications:
Wix, Google Chat, Webex, Webflow, Zapier, Bubble, Microsoft Teams, WordPress, Squarespace, Slack, Dialogflow, ChatGPT, BigCommerce, Shopify


Q. What level of support does Social Intents offer?

Social Intents offers the following support options:
FAQs/Forum, 24/7 (Live rep), Chat, Knowledge Base, Email/Help Desk

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