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Top Rated Call Center Workforce Management Software with Performance management - Page 3

Last updated: September 2026

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57 software options

OneContact CC logo

Omni-channel contact center management platform

OneContact CC is a multimedia, omni-channel call centre solution which provides call centres with the tools to manage customer service challenges via voice, video, email, instant messaging, social media, and more. The IP-based solution is completely integrated to manage multiple contact centres.

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Intermedia Contact Center logo

Wherever, Whenever Customer Engagement

Deliver fast, personalized support anywhere with Intermedia® Contact Center—an AI-powered omnichannel customer engagement platform.

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DCDial  logo

Contact center solution

DCDial is a contact center solution that helps businesses start making more connections and collect revenue. It allows teams to connect agents with customers in real-time and monitor campaign metrics on a unified interface.

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Verint Workforce Management logo

The Customer Engagement Company

Verint® Workforce Management™ helps organizations to optimize resources across all engagement channels with AI-powered forecasting and scheduling solutions. Optimal resource plans schedule for both humans and bots maximizing efficiency across the enterprise.

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Centrical logo

Guide frontline employee success and growth

Centrical is a real-time performance management, microlearning, gamification, coaching and voice of the employee platform that inspires and personally guides frontline employee success and growth. Our customers include multinational enterprises such as British Telecom, Microsoft, and Teleperformance

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Salesforce Platform logo

Develop enterprise & customer-facing apps

Salesforce App Cloud is a platform for developing enterprise & customer-facing apps to store data, connect to any system, automate processes, and create reports. App Cloud is a single, unified ecosystem of tools and services including Force, Heroku Enterprise, and Lightning.

Read more about Salesforce Platform

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Cention logo

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