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Call Center Workforce Management
Page 2

Call Center Workforce Management Software with Performance Management (2026) - Page 2

Last updated: April 2026

1 filter applied

Features

Performance Management

Third-Party Integrations(33)

Activity Tracking(28)

Call Monitoring(33)

Call Recording(34)

Integrated with

Zendesk Suite(17)

Pricing model

Free(3)

Open Source(2)

Free Trial(20)

One Time License(1)

Subscription(31)

Devices supported

Mac(19)

iPad(15)

Android(17)

Linux(16)

Web-based(42)

iPhone(17)

Windows(23)

Organization types

Small Business(39)

Non Profit(20)

Large Enterprises(39)

Public Administrations(23)

Freelancers(13)

Mid Size Business(40)

User rating

All Reviews

& up

(37)

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42 software options

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Sponsored

Alvaria Cloud

4.3

(18)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

The Premier Enterprise Cloud Contact Center Solution

Alvaria Cloud is a cloud contact center platform built for high-availability and backed by SLAs to support enterprise-scale deployments.

Read more about Alvaria Cloud

Users also considered

Avaya Experience Platform

4.7

(11)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Contact center management solution

Avaya offers a range of tools to manage multichannel interactions, optimize agent workflows, facilitate collaboration and track performance

Read more about Avaya Experience Platform

Users also considered

Ytel

3.9

(26)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Awarded Outbound Contact Center Software (24/7 U.S. Support)

Great for lead gen and companies with advanced outbound calling and texting needs. TCPA, FCC, and CRTC compliant when used correctly.

Read more about Ytel

Users also considered

Teamlead

4.6

(10)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Make scheduling simple!

Rooster Planner is a resource management platform that helps companies streamline team and resource management for resource and capacity planning, plus real-time reporting, an approval workflow, and more.

Read more about Teamlead

Users also considered

Callbox

4.9

(7)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

UCaaS, Cloud PBX, Contact Center, Omnichannel

Callbox is a cloud PBX for collaboration and contact center integrated with MS Teams and Google Workspace, CRMs, and ERPs.

Read more about Callbox

Users also considered

Surfboard

4.6

(9)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Support team scheduling, made simple.

Surfboard is a scheduling & shift planning software platform for customer support teams.

Get shift planning, scheduling, forecasting & communication in one place.

Read more about Surfboard

Users also considered

CallAI

4.7

(7)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

AI-based call analysis platform

With CallAI, businesses understand and optimize voice interactions, Improve customer satisfaction, reduce cost, & improve the product or service. Automatic QA scorecards, customer sentiment, call drivers, alerts, competitor analysis, overtalk and speaking rate analysis help managers achieve goals.

Read more about CallAI

Users also considered

Softdial Contact Center

5.0

(4)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

All blended omnichannel CCaaS cloud contact center platform

Softdial Contact Center (SCC) is a full-service, feature-rich CCaaS platform that works out of the box, built for simplicity of deployment to multiple separate tenants with seamless scalability.

Integrate, extend and enhance with value-added software and services, enabling increased margins.

Read more about Softdial Contact Center

Users also considered

yoummday

4.7

(3)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

work@home technology platform for CX outsourcing

Proprietary work@home operating system is a technology platform that combines workforce recruitment, training, scheduling, and management with a CX marketplace. Companies get access to a comprehensive outsourcing software solution and access to a global workforce of over 8,500 freelancers.

Read more about yoummday

Users also considered

Qfiniti

4.5

(2)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Call center workforce management solution

Qfiniti is a call center workforce management solution that helps businesses handle speech analytics, track employee performance, forecast staffing requirements, set up online coaching, and manage screen recording from within a unified platform. It allows staff members to optimize workforce engagement, manage HIPAA compliance, automate employee performance management, handle desktop analytics, and more.

Read more about Qfiniti

Users also considered

Vantage Point

4.0

(2)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Workforce management software

Vantage Point is a cloud-based workforce management software designed to help businesses streamline scheduling, forecasting, planning, and other operations via a unified portal. The application allows organizations to handle various operations including front and back-office, multi-site activities, contact center workforce, and more.

Read more about Vantage Point

Users also considered

SalesLens

5.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Cloud-based data analysis platform

SalesLens is a cloud-based data analysis software that helps businesses analyze and monitor sales conversations on a unified platform. Key features include reporting/analytics, an activity dashboard, data visualization, performance tracking, and more.

Read more about SalesLens

Users also considered

DVSAnalytics Workforce Optimization

5.0

(1)

Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews

Improve Your Contact Center Customer Experience

Improving Contact Center performance is the primary reason organizations choose to invest in a workforce optimization solution.

Read more about DVSAnalytics Workforce Optimization

Users also considered

3C Plus

(0)

Call center software for managing telephony operations

3C Plus is a cloud-based platform that helps companies manage telephony operations. It facilitates integration with CRM systems and enables businesses to control operations to gain productivity and prevent resource utilization on unsuccessful calls.

Read more about 3C Plus

Users also considered

Verint Forecasting and Scheduling

(0)

Workforce management & contact center quality assurance tool

Verint Forecasting and Scheduling is a workforce management and contact center quality assurance solution that helps businesses manage shift swapping, track employee performance, handle capacity planning, and more from within a unified platform.

Read more about Verint Forecasting and Scheduling

Users also considered

DCDial

(0)

Contact center solution

DCDial is a contact center solution that helps businesses start making more connections and collect revenue. It allows teams to connect agents with customers in real-time and monitor campaign metrics on a unified interface.

Read more about DCDial

Users also considered

GoContact

(0)

Contact Center as a Service (CCaaS) platform

GoContact is a native Contact Center as a Service (CCaaS) platform developed 100% in the cloud, with integrated omnichannel and artificial intelligence solutions. GoContact offers a robust set of features designed to streamline contact center operations and enhance customer service delivery.

Read more about GoContact

Users also considered

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