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Cention

Table of Contents

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Cention - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: September 2026

Cention overview

What is Cention?

Starting price

49per user /
per year

Do you work for Cention? Manage this product listing

Cention’s user interface

Ease of use rating:

4.2

(13)

Cention reviews

Overall rating

4.2

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend0.69/10

Rating distribution

Who uses Cention?

Based on 13 verified user reviews.

Company size

Enterprises

Small Businesses

Midsize Businesses

Top industries

Retail

Computer Games

Apparel & Fashion

Banking

Others

Use cases

Customer Service

Call Center

Complaint Management

Issue Tracking

Live Chat

Cention's key features

Most critical features, based on insights from Cention users:

Access controls/permissions

(0)

Activity dashboard

(0)

Activity tracking

(0)

Agent interface

(0)

AI copilot

(0)

AI/Machine learning

(0)

Alerts/Escalation

2.0

(3)

Alerts/Notifications

(0)

API

(0)

Assignment management

(0)

All Cention features

Features rating:

4.2

(13)

Access controls/permissions

(0)

Activity dashboard

(0)

Activity tracking

(0)

Agent interface

(0)

AI copilot

(0)

AI/Machine learning

(0)

Alerts/Escalation

2.0

(3)

Alerts/Notifications

(0)

API

(0)

Assignment management

(0)

Audit trail

(0)

Automated routing

(0)

Automatic call distribution

2.3

(3)

Autoresponders

(0)

Blended call center

(0)

Calendar management

(0)

Callback scheduling

(0)

Call center management

4.3

(3)

Caller id

(0)

Call logging

4.5

(2)

Call monitoring

3.5

(2)

Call recording

3.0

(1)

Call reporting

(0)

Call routing

(0)

Call scripting

(0)

Call tracking

(0)

Call transfer

(0)

Canned responses

(0)

Case management

(0)

Chatbot

(0)

Chat/Messaging

(0)

Collaboration tools

(0)

Commenting/Notes

(0)

Computer telephony integration

(0)

Configurable workflow

(0)

Contact database

(0)

Contact management

(0)

CRM

(0)

Customer complaint tracking

(0)

Customer experience management

(0)

Customer history

(0)

Customer Service Analytics

(0)

Customer surveys

(0)

Customizable branding

2.0

(1)

Customizable fields

(0)

Customizable reports

(0)

Customizable templates

(0)

Dashboard

(0)

Data import/export

(0)

Document storage

(0)

Drag & drop

(0)

Email management

3.6

(5)

Email templates

(0)

Employee management

(0)

Feedback management

4.0

(1)

File sharing

3.0

(1)

Help desk management

(0)

Inbound call center

(0)

Inbox management

(0)

Interaction tracking

(0)

Issue auditing

(0)

Issue management

(0)

Issue scheduling

(0)

Issue tracking

5.0

(2)

IVR

1.0

(1)

Knowledge base management

4.3

(3)

KPI monitoring

(0)

Leaderboards

(0)

Live chat

3.5

(2)

Manual dialer

1.0

(1)

Mobile access

2.0

(1)

Monitoring

(0)

Multi-Channel communication

4.0

(2)

Multi-Channel management

(0)

Offline form

(0)

Outbound call center

(0)

Performance management

(0)

Performance metrics

(0)

Prioritization

(0)

Proactive chat

(0)

Quality assurance

(0)

Quality management

(0)

Queue management

4.0

(4)

Real-Time analytics

(0)

Real-time consumer-facing chat

(0)

Real-Time data

(0)

Real-Time monitoring

(0)

Real-Time notifications

(0)

Real-Time reporting

(0)

Real-Time updates

(0)

Recurring issues

(0)

Reporting/Analytics

(0)

Reporting & statistics

(0)

Role-Based permissions

(0)

Routing

4.0

(1)

Rules-Based workflow

(0)

Screen recording

(0)

Screen sharing

(0)

Search/Filter

(0)

Self service portal

3.0

(1)

Sentiment analysis

(0)

Service level agreement (sla) management

(0)

Single sign on

(0)

Social media integration

3.0

(1)

SSL security

(0)

Support ticket management

5.0

(4)

Support ticket tracking

(0)

Survey/Poll management

2.0

(1)

Surveys & feedback

(0)

Tagging

(0)

Task management

1.0

(1)

Task progress tracking

(0)

Third-Party integrations

3.0

(1)

Ticket management

1.0

(1)

Transcripts/Chat history

4.0

(1)

Transfers/Routing

(0)

Video conferencing

(0)

Voice mail

(0)

Widgets

(0)

Workflow automation

(0)

Workflow management

(0)

Cention pricing

Value for money rating:

4.2

Pricing plans

Pricing details:

Free plan

Free trial

Subscription

Communicate plan

/user

Per year

Omnichannel plan

/user

Per year

User opinions about Cention price and value

Value for money rating:

4.2

(13)

Cention integrations (0)

Integrations rated by users

We looked at 13 user reviews to identify which products are mentioned as Cention integrations and how users feel about them.

Microsoft Forms

Integration rating: 5.0 (1)

“Reporting läuft per Integration eines Weblinks über Microsoft Forms”

Matthias M.

Head of Operations

Cention support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Chat

24/7 (Live rep)

Training options

Live Online

In Person

Documentation

Cention FAQs

Q. Who are the typical users of Cention?

Cention has the following typical customers:
Small Business, Mid-size Business, Large Enterprises

Q. Does Cention support mobile devices?

Cention supports the following devices:
iPhone, Android, iPad

Q. What level of support does Cention offer?

Cention offers the following support options:
Chat, 24/7 (Live rep)

Related categories

Contact Center Quality Assurance

Contact Center

Call Center Workforce Management